etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The wiring fit my Venza with no issues. The installation video was a huge help. I ordered on Friday and towed a trailer on Tuesday!
Excellent experience. Well designed website and easy to negotiate.
Second time ordering from E trailer, and things are always in stock and they keep you informed the whole way through
I typed in my address for delivery, and I had moved, so my old address filled in the blanks. I called late on a Thursday and some one answered, fixed my mess up and did it quickly.
First time using this site to order. Easy to search for the product needed.
The hitch I bought fit my car perfectly! All the reviews and the comments were also super helpful! It was delivered in no time and the install was just as easy as the video shows! Did it in a friend's garage and with his help it was great! We didn't have a lift or anything just jacked up one side of the car and got it in after dropping the exhaust (which was the hardest part).
Ordering was quick and easy, let's see about the shipping and the product when it arrives. Arrived quickly and looked as good as advertised.
My order arrived quickly. I had a couple of questions, and both were answered promptly. They even followed up to make sure all was good. The installation video was super helpful.
Good build quality and functionality for my santa cruz
Quality of product was great. Shipping of components needs improvement. Took over a week to receive all the components.
Your website is easy to navigate, and the products I've purchased from you (four trailer hitches so far over 7 years) are all high-quality, and installation instructions/videos are both accurate and helpful. I would not hesitate to purchase more hitches from trailer.com.
Website is easy to navigate and has good, detailed item descriptions.
Orders are shipped fast and Always have what I need!
Could not get the right parts locally, but trailer than them and I got the parts in 48 hours.
Super fast shipping experience and everything exactly as described.
Easy to locate just what I needed and order with confidence I'd get the right parts!
Accurate item description, very fair prices, sooner than expected delivery, good customer service
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members