etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Online ordering was good. Tow hitch arrived on time and in ok condition. Some chips in the paint where the box failed.
Not good. Product was what I wanted, but I paid extra to get it within a couple days, but did not receive till 4 days later!
The Curt 5th wheel wiring harness I bought was perfect. Very easy to install, infact the hardest part of the whole job was finding a spot to mount the plug in the truck box and that was no hard at all.
Etrailer is my 'go to' site for anything trailer related. Excellent quality, and customer service. Amazingly fast delivery and fair pricing. What more can I say?
Great pricing and fast shipping. Will be using them again!
Great shopping. What I needed.Fast Shipping. Had my difficult to find parts.
Helpful and adequate descriptions on the website helped choose which adapter would fit my rig. Products shipped fast. Packaging was exceptional. Our UPS driver gets a little crazy. There's no way they could have damaged that box! Product was easy to hook up! Everything is perfect!
I placed my order on a weekend, it shipped Monday, with an ETA of Friday. It arrived Wednesday. Under-promise; over-deliver
Fast shipping and great parts, got my trailer back on the road safely and functioning like new
Being accustomed to a robotic answering machine, I was pleasantly surprised on how quickly I was greeted by a living human who was politely knowledgeable and immediately fixed the problem.
Easy install. Works great! Nice options. Changes color. Easy to use
Great product and was the correct part for my truck.
Fit perfect. Welded them to axle no problem. Quick delivery.
Great service and quality products. Very impressed with how easy the installation was.
E trailer was very quick to get the part I ordered to me. Great service!
Saved the day with a new harness! Now we can pedal happily all summer :) Thank you
Good website and good product, price was great i would use them again
Very quick. Good quality product. Will be ordering more.
I got a new cargo trailer and needed some stuff. Got the CURT Bluetooth brake controller and it works great. Fast shipping from Etrailer.com. Will be ordering more stuff soon.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members