The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Had the item I needed. I haven't used it yet but it appears easy to install.
I would recommend etrailer to anyone. The shipping was super fast! I can't even get Amazon packages as fast as I received what I ordered through etrailer. I will definitely purchase from this retailer again.
I would recommend etrailer to anyone. The shipping was super fast! I can't even get Amazon packages as fast as I received what I ordered through etrailer. I will definitely purchase from this retailer again.
Fast shipping and good quality, just what I was looking for.
Fast and easy install and very nice product, hitch is tight for the first few hookups but loosened up enough to latch easy. Very nice product!
Very good experience, easy to navigate the website. Definitely my go to for trailer supplies.
Great order experience. Great website, order times, and customer service if needed.
Installation went smoothly once I cleaned out the threads on the vehicle side. Before attempting to mount the new hardware use some lubricant and small brush or thread cutter to clean out the threads and ensure that the new bolts are easy to thread into each of the 4 nuts. This will make it mush easier once you have the hitch in place. My bolts would not even start to catch before cleaning the vehicle threads and it seemed initially as though the bolts were too big, but once I cleaned all of the crud out of the nuts, the bolts threaded and installation went smoothly.
Great but I'm old enough to remember when I could purchase items without have to give all my personal info.
Very professional service, returns went smoothly. Website very helpful and easy to navigate!
I received all my parts on time and was able to refer back to the etrailer videos for help on the installation.
I was hesitant buying tires online. However, after my local stores failed twice to procure the proper size and rating I needed for my three horse trailers I decided to give e-trailer a go. The exact tires and a wheel tire combo I needed came on time, the wheel/tire properly mounted and balanced. I am now a beliver in e-trailer. What I needed, exactly…quick, on time delivery and great customer service.
Exact fit, good price. Installation was not too bad. Used a transmission jack to hold hitch in place and grounding bolt for alignment. Gently fished bolts through frame.
Delivery on time and as specified - great service. Price was far lower than any where else.
It's a super easy site to use, amazing product quality, fast shipping
When I talked with a lady from your company I may realize that I talk with professionals and honest people. I don't like Amazon any more because I bought some very poor product with a low China quality. I need a good quality and electronic I can trust when I am on the road far away from my home.
My order was processed quickly and I received it within a few days.
Box showed up a complete mess and no notifications but showed up timely. Condition was good but item has clearly a few scuffs on ot. Im not gonna sweat it bevause I jist font have the time or the effort avaliable to deal with retirning this giant bit its gonna work perfect for my application
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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