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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
Texas
1 review
0 helpful votes
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Delivered on time.
May 27, 2024

Had the item I needed. I haven't used it yet but it appears easy to install.

Date of experience: May 17, 2024
Missouri
1 review
0 helpful votes
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Super fast shipping!
May 27, 2024
Updated review

I would recommend etrailer to anyone. The shipping was super fast! I can't even get Amazon packages as fast as I received what I ordered through etrailer. I will definitely purchase from this retailer again.

Date of experience: May 17, 2024

Super fast shipping!
May 27, 2024
Previous review

I would recommend etrailer to anyone. The shipping was super fast! I can't even get Amazon packages as fast as I received what I ordered through etrailer. I will definitely purchase from this retailer again.

Date of experience: May 17, 2024
Georgia
2 reviews
0 helpful votes
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It was very simple to use had what I wanted had a question when I called customer service picked right up answered the question job well done

Date of experience: May 17, 2024
Indiana
2 reviews
0 helpful votes
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Towing mirrors
May 27, 2024

Fast shipping and good quality, just what I was looking for.

Date of experience: May 17, 2024
Oregon
1 review
0 helpful votes
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Easy install!
May 27, 2024

Fast and easy install and very nice product, hitch is tight for the first few hookups but loosened up enough to latch easy. Very nice product!

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Leaf springs
May 27, 2024

Very good experience, easy to navigate the website. Definitely my go to for trailer supplies.

Date of experience: May 17, 2024
Ohio
1 review
0 helpful votes
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Great order experience. Great website, order times, and customer service if needed.

Date of experience: May 17, 2024
Massachusetts
2 reviews
0 helpful votes
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Installation went smoothly once I cleaned out the threads on the vehicle side. Before attempting to mount the new hardware use some lubricant and small brush or thread cutter to clean out the threads and ensure that the new bolts are easy to thread into each of the 4 nuts. This will make it mush easier once you have the hitch in place. My bolts would not even start to catch before cleaning the vehicle threads and it seemed initially as though the bolts were too big, but once I cleaned all of the crud out of the nuts, the bolts threaded and installation went smoothly.

Date of experience: May 17, 2024
Maryland
1 review
0 helpful votes
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Great Site for all your needs
May 27, 2024

Great but I'm old enough to remember when I could purchase items without have to give all my personal info.

Date of experience: May 17, 2024
New York
1 review
0 helpful votes
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Great Customer Service
May 27, 2024

Very professional service, returns went smoothly. Website very helpful and easy to navigate!

Date of experience: May 17, 2024
North Carolina
1 review
0 helpful votes
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I like how your site allows you to add your auto and then shows you what will or won't fit your auto

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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I received all my parts on time and was able to refer back to the etrailer videos for help on the installation.

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Great decision.
May 26, 2024

I was hesitant buying tires online. However, after my local stores failed twice to procure the proper size and rating I needed for my three horse trailers I decided to give e-trailer a go. The exact tires and a wheel tire combo I needed came on time, the wheel/tire properly mounted and balanced. I am now a beliver in e-trailer. What I needed, exactly…quick, on time delivery and great customer service.

Date of experience: May 16, 2024
Ohio
1 review
0 helpful votes
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Somewhat easy installation
May 26, 2024

Exact fit, good price. Installation was not too bad. Used a transmission jack to hold hitch in place and grounding bolt for alignment. Gently fished bolts through frame.

Date of experience: May 16, 2024
Florida
2 reviews
0 helpful votes
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Delivery on time and as specified - great service. Price was far lower than any where else.

Date of experience: May 16, 2024
Pennsylvania
1 review
0 helpful votes
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Subaru outback e-trailer hitch
May 26, 2024

It's a super easy site to use, amazing product quality, fast shipping

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
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It was a very cut and dry way to shop aftermarket hitches. How many characters do I need

Date of experience: May 16, 2024
Arizona
1 review
0 helpful votes
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When I talked with a lady from your company I may realize that I talk with professionals and honest people. I don't like Amazon any more because I bought some very poor product with a low China quality. I need a good quality and electronic I can trust when I am on the road far away from my home.

Date of experience: May 16, 2024
New Mexico
1 review
0 helpful votes
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Great experience
May 26, 2024

My order was processed quickly and I received it within a few days.

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Easy to by and determine need
May 26, 2024

Box showed up a complete mess and no notifications but showed up timely. Condition was good but item has clearly a few scuffs on ot. Im not gonna sweat it bevause I jist font have the time or the effort avaliable to deal with retirning this giant bit its gonna work perfect for my application

Date of experience: May 16, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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