etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to find parts needed. Was the correct part and shipping was right on time.
Quick and easy! I received the exact item that I ordered and it worked perfectly as a replacement part.
Didn't have the tools (torque wrench and electric socket wrench) so I brought it to local car shop for them to put it on which they were able to do pretty quickly but it looks great and everything went smoothly.
The sink is ok wish it would have had some better instructions. I also would have preferred a drain tube tha threaded to sink to be sure it will stay in place not just a slip on. The sink looks good.
Great set up holes were close but still made it a slight challenge in a f350 2023
Quick. At least 50 characters to answer this, why am I doing this
I ordered the hitch, it came quick, great wrapping, I'm a professional mechanic, wrenches in my hand for 47 years, this was a great fit, a person with minimal experience it was so good of a fit, I wish everything fit like this did, awesome job on directions, very easy to read, I give your product a 9.999 I give your directions and fit a 9.999 Thank you so much for a great product
Mike Saraf
Arkansas
Kinda pricy, but they worked great. I'm not sure exactly what I'm supposed to say better than that in 50 characters.
There were exactly what I was expecting. I'm glad they were made in America. Just make sure you also purchase the Fittings to connect the hoses to the regulator properly.
Thanks! I'm a return customer. Previous hitch for different car was great, fit perfect and was easy to install.
Needed new pads for my trailer due to broken clips on pad backs. Ordered and received in a timely manner. Very happy with etrailer and Kodiak SS pads. Existing pads were 5 years old and still in good shape except for clips that hold them in place.
Easy shopping, quick shipping, perfect fit, zero issues, great service
It was easy to find what I wanted and ordering was easy! The part was just right.
The website was 100% correct on the fitting, the video was most definitely helpful (could add a few things to it) everything was easy and had a good description.
Seems efficient. Waiting to see if the delivery date holds true and the quality is good.
I did my install in less than 30 minutes very easy to do. Educational videos were helpful.
Etrailer.com site was easy to navigate to locate the exact items I was searching for. Ordered the parts without issue and then realized just how awesome they are. The follow up order confirmation came quickly with names and faces of those who were responsible for my order. Parts shipped as stated and the follow up process continues through receiving my parts!
Great job to everyone at etrailer!
Had a great experience with them. Very helpful and polite. Receive my order when promised
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members