etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to navigate, and glad to see item was in stock. Parts fit exactly as described
Easy to place order. Product was exactly as described and easy to install.
Very good photos on all products, great video reviews from e-tailer employees detailing functionality.
As always showed up very quickly, exactly what I ordered always a hassle-free experience.
Fast, efficient, and always has what I need in stock. Pricing was good and shipping was fast
Can never go wrong with products that eTrailer carries for whatever your budget price point is.
Everything as described, online catalog was easy to use, search,& find, I will look here in the future when I need trailer parts.
I guess we will see... if the the trailer hitch fits my explorer then it was great:)
It does fit this vehicle, now just need to find someone to install.
Can always count on etrailer to have their $#*! together. From easy online ordering to quick shipping and great customer service. No reason to order anywhere else.
They were one of the few that had the item in stock and shipped immediately.
Excellent as always. Love etrailer! The hitch installed with no issues at all.
The wiring kit also was an excellent fit.
Very easy website to navigate. The factory wiring plug is right where the video said it was. Well made hitch with excellent production quality.
Install was easy as the part fit exact, quick shipping!...
The Tow Bar is very nice and built with heavy metal. Installation is not very difficult and the instructions on the site are excelent.
All came in time but the cardboard was ripped. Luckily enough nothing was missing.
Etrailer is an excellent site for all your towing needs.
Very responsive to my needs for parts to be delivered prior to my travel date
Website was helpful and easy to navigate, helping me quickly find the necessary hitch for my truck. Delivery was prompt!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members