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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great and efficient experience! No trouble with installation.Delivery was fast!
They packed it all in one box and everything fits to specifications. The shipping was fast also. If I ever need trailer parts I will do business with them again.
I ordered a pad for my Yakama truck bed extender. For a simple item, it was really hard to find. Etrailer not only had it in stock, but it arrived very quickly. Would definitely order from them again.
We were looking for trailer parts and almost every company had all plastic, basically junk. ONLY company that had the product we were looking for for a great price. Awesome customer service and immediate shipping. This company is great and I highly recommend you do business with them.
Great product, as described. Longer than expected shipping to Canada, but not an issue.
Item arrived on time and in good condition, but was the wrong color.
I had purchased a set of tires for my boat trailer. One of the tires had a small flaw in it. I talked to Trisha on the phone and she was wonderful and very helpful. I explained that we were heading out in less than a week to a vacation and hope to have the tire replaced by then. I was very pleased to receive the Tire just two days later. Returning the flood tire was very simple.
Email about delivery notification 2 days before actual delivery
Order arrived quickly and second item was inserted included in one box.
Easy ordering; quick delivery; great selection; good prices
I did my order on line and it was very easy, they contacted me through emails on my order and it arrived very quick
I Placed my order and within 3 days, I received my 6 brake hubs.
Always have what I need, good service, and are quick to get what I ordered
Great customer communication and updates on the items that I ordered
Second rack we have ordered from e trailer and both times they have been exceptional to deal with. Will continue to use them.
I needed a way to get the kayak from my home to water without using a vehicle. The trailer is prefect! Easy to assemble, easy to place on and strap in, easy to walk it down to the water, easy to remove wheels and easy to strap it to kayak! It works wonderfully!
Great customer service and perfect fit quick shipping easy
We were able to find exactly what we needed to fix two different trailer lights quickly, for a fair price, it shipped fast and the parts worked well.
Perfect fit on my car. Easy instructions to follow. Great packaging. Great customer service. Loved being able to see the tracking process. Easy to install following their installation video.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members