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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Right order, quick delivery. No additional taxes in Canada
Would be nice to have a matching lighter weight receiver to go with it. The one I got at a local store is really heavy duty for a 2000 lb max load.
It was such a a wonderful experience. Great people to work with. Order filled quickly and correct. Delivered on time.
I had the hitch delivered directly to my mechanic to put it on my van. They had no problem with attaching it.
Our new bike trailer was easy to order and came very quickly. Can't wait to use it.
Very easy to find what you need. They even have videos explaining all the specifications, and how to figure out exactly what you need, so you get the right part every time. Best website I have ever seen.
I wanted a BW hidden hitch for my GMC Sierra with FlexGate and they had the one I wanted in stock, competitively priced. Always reliable service!
I've used etrailer a number of times to purchase trailer hitches and bike racks. This was a bike rack order of the same brand as my last one, but for 2 bikes instead of 4. Price was better for the rack than any other seller, shipping was free, and delivery was prompt. Great transaction again!
All around great experience the trailer sale and especially customer service top notch. I give the 10 out of 10
I purchased a hitch that did not come with mounting hardware & I wasn't able to order it from Curt but Etrailer was able to send it to me.
It was installed just as stated in the video. Also purchased Curt T-Connector Vehicle Wiring Harness for Factory Tow Package - 7-Way Trailer Connector & 7- and 4-Pole Trailer Connector Socket w/ Mounting Bracket - Vehicle End.
The windshield cover fits perfectly and looks great too! We ordered a generic one from another company and it didn't fit. The order came quickly as well!
As described, easy installation! Thank you! Will definitely purchase from again
Website made it easy to help chose hitch type needed. And the how to video was spot on. Very helpful I. What to expect with the installation.
It was great to be able to talks to ppl at etrailer, to figure out parts I need for my 5th wheel suspension. They help with informing me where and what I need to measure to order the correct parts. Once I got the parts ordered one half of what I ordered showed up pretty quick and was happy to get it but the other part was delayed for almost a week and a half. Tho I don't think it was do to etrailer.
Thanks it was quick and easy definitely what I was looking for
I ordered the Curt class 4 receiver hitch for my 2006 Chevy Silverado as well as a four and seven pin combo trailer light plug. Both items arrived three days after I placed the order which is pretty decent for it being free shipping. The hitch came with very good quality hardware and everything that was needed to install it. Got it installed in about a half hour by myself, used two strong stretch cords to hold one side up while starting the bolts in the other side. Everything lined up perfectly, no interference with the spare tire and it looks really good. Had to drill two pilot holes in the underside of the factory bumper to use self tapping screws to attach the trailer light plug. The round factory connector plugs directly into the back of it. Lights all work great and overall a pretty easy install. I would recommend having a large torque wrench since the receiver bolts have to be torqued to around 130 ft lbs.
Everything arrived as it should, I installed the trailer hitch with the help of etrailer's YouTube guide, and it went off without a hitch (pun intended). Good price, good guidance, and good experience overall.
Very simple. Fast delivery. Met my expectations. I'm very pleased.
Glad etrailer carries old school hard-to-find parts! There has to be a market for this!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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