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etrailerReviews 18,895

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,209 reviews

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Canada
1 review
0 helpful votes
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Satisfied with my order
June 13, 2024

Right order, quick delivery. No additional taxes in Canada

Date of experience: June 3, 2024
Texas
2 reviews
0 helpful votes
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Worked well
June 13, 2024

Would be nice to have a matching lighter weight receiver to go with it. The one I got at a local store is really heavy duty for a 2000 lb max load.

Date of experience: June 3, 2024
Tennessee
2 reviews
0 helpful votes
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2024 Tucson
June 13, 2024

It was such a a wonderful experience. Great people to work with. Order filled quickly and correct. Delivered on time.

Date of experience: June 3, 2024
Kansas
1 review
0 helpful votes
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Quick delivery and good product.
June 13, 2024

I had the hitch delivered directly to my mechanic to put it on my van. They had no problem with attaching it.

Date of experience: June 3, 2024
New Hampshire
1 review
0 helpful votes
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Our new bike trailer was easy to order and came very quickly. Can't wait to use it.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Fast, Efficient, Affordable
June 13, 2024

Very easy to find what you need. They even have videos explaining all the specifications, and how to figure out exactly what you need, so you get the right part every time. Best website I have ever seen.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Fast delivery
June 13, 2024
Updated review

I wanted a BW hidden hitch for my GMC Sierra with FlexGate and they had the one I wanted in stock, competitively priced. Always reliable service!

Date of experience: June 3, 2024

Excellent products
July 8, 2023
Previous review

Excellent products. Excellent service.

Date of experience: July 8, 2023
Texas
1 review
0 helpful votes
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Easy to do business with
June 13, 2024

I've used etrailer a number of times to purchase trailer hitches and bike racks. This was a bike rack order of the same brand as my last one, but for 2 bikes instead of 4. Price was better for the rack than any other seller, shipping was free, and delivery was prompt. Great transaction again!

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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Great experience
June 13, 2024

All around great experience the trailer sale and especially customer service top notch. I give the 10 out of 10

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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I purchased a hitch that did not come with mounting hardware & I wasn't able to order it from Curt but Etrailer was able to send it to me.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Trailer hitch install
June 13, 2024

It was installed just as stated in the video. Also purchased Curt T-Connector Vehicle Wiring Harness for Factory Tow Package - 7-Way Trailer Connector & 7- and 4-Pole Trailer Connector Socket w/ Mounting Bracket - Vehicle End.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Awesome!
June 13, 2024

The windshield cover fits perfectly and looks great too! We ordered a generic one from another company and it didn't fit. The order came quickly as well!

Date of experience: June 3, 2024
Washington
2 reviews
0 helpful votes
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Curt trailer hitch
June 13, 2024

As described, easy installation! Thank you! Will definitely purchase from again

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great Easy Product
June 13, 2024

Website made it easy to help chose hitch type needed. And the how to video was spot on. Very helpful I. What to expect with the installation.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Great ppl
June 13, 2024

It was great to be able to talks to ppl at etrailer, to figure out parts I need for my 5th wheel suspension. They help with informing me where and what I need to measure to order the correct parts. Once I got the parts ordered one half of what I ordered showed up pretty quick and was happy to get it but the other part was delayed for almost a week and a half. Tho I don't think it was do to etrailer.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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I received the wrong parts
June 13, 2024

Thanks it was quick and easy definitely what I was looking for

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Curt class 4 receiver hitch
June 13, 2024

I ordered the Curt class 4 receiver hitch for my 2006 Chevy Silverado as well as a four and seven pin combo trailer light plug. Both items arrived three days after I placed the order which is pretty decent for it being free shipping. The hitch came with very good quality hardware and everything that was needed to install it. Got it installed in about a half hour by myself, used two strong stretch cords to hold one side up while starting the bolts in the other side. Everything lined up perfectly, no interference with the spare tire and it looks really good. Had to drill two pilot holes in the underside of the factory bumper to use self tapping screws to attach the trailer light plug. The round factory connector plugs directly into the back of it. Lights all work great and overall a pretty easy install. I would recommend having a large torque wrench since the receiver bolts have to be torqued to around 130 ft lbs.

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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Overall great experience
June 13, 2024

Everything arrived as it should, I installed the trailer hitch with the help of etrailer's YouTube guide, and it went off without a hitch (pun intended). Good price, good guidance, and good experience overall.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Replacement parts kit for xcargo
June 13, 2024

Very simple. Fast delivery. Met my expectations. I'm very pleased.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Peterson Side Marker
June 13, 2024

Glad etrailer carries old school hard-to-find parts! There has to be a market for this!

Date of experience: June 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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