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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Finally found what I was looking for. It was an amazing experience and the price was right.'
Great service, great products, overall great experience! Kudos
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Order received in good condition and in timely fashion. Thank you
I had a great experience ordering this product. It shipped quickly and fit perfectly.
They had what I needed. Shipped real fast. Everything I needed came with it.
Simple and awesome.
Delivered quickly ahead of schedule. Great company to deal with
The site was easy to navigate and the communication was thorough.
So glad I purchased the hitch for my Subaru Ascent from E-trailer. Easy to install, great quality for an affordable price.
Tires are as expected. Got here fast. Packaged well for fast opening and installation.
Best Part: THE TIRES CAME PRE INFLATED TO SPEC EXACTLY. A big time saver.
Keep up the good work!
Already had this hitch installed on my new 2024 Honda CR-V EX-L AWD. Looks great and all you see is the receiver tube. Very satisfied.
Could not have been any better. The receiver and wiring came a day earlier than expected. I watched the installation video before the parts arrived so I would be ready for the install. Every part of the installation went exactly as the video instructed. Thank you etrailer!
Everything showed up early and the install went 90% to the way it was shown on the video. I had to modify the cover on the driver side to put it back on. Other than that it was quick with a little helper.
Got a wheel-----------------------------------------------------------
Emails questions were replied to quickly and accurately. Orders are processed and shipped quickly.
Fairly quick shipping to my Canada location. Real good service.
Unit showed up quicker than anticipated (bonus). Install was a little tough as the unit doesn't seem to fit very well in width as it was a tight squeeze on a 2022 F150. With some clamps and extra lubrication it is working ok but not as smooth as it should.
I used Etrailer.com to obtain a hitch receiver for my vehicle. I also needed a wiring harness for both my vehicle and my trailer. I was able to find everything I needed quickly and easily. The prices were very reasonable. I would definitely use again for my future needs.
Etrailer is my go to place for anything towing related. A lot of information on the website on items to confirm you're getting the correct parts.
One of the best companies I have worked with. Made it easy to purchase and make sure I was getting the correct part with there videos. Easy to get in contact with a representative and customer service is A+!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members