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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Order was delivered promptly with needed parts. We did have to splice a pex line in. Our previous toilet was connected on the right
Good product.
This arrived in a timely fashion but does not provide the hoped for improvement in reception
Remote control stopped working and looked on line and etrailer had it at best price and shipped very fast
It was easy to find what I was looking for, and then order. The vehicle specific harness made installation super easy.
E Trailer is on their game as always.product as described and I love their consistency on checking in and making sure the customer is always satisfied.
Easy to find parts I needed. Good products and less expensive than other sites.
One missing tool; requested missing piece, was sent wrong item; after follow up correct item sent.
Appreciate the abundance of information provided to assure I'm buying exactly what I need.
What more do you want? Great customer service, great selection and great pricing.
The product was good.unfortunately it took a little bit to get my order. It seems that somehow the wrong name was attached to my order so my P.O. Box could not find it. At first i had no tracking number but after calling customer service i was given the information and sorted it all out.
Great and very easy no stress for me I will recommend to everybody. Thank You
Hanna N. Was diligent in gaining an understanding of what exactly I needs for hubs and bearings. She was patient and took the time to tell me where to look for the numbers so I got exactly what I needed.
Easy shopping and easy to find the hitch. Just use the site's car matching guide or search engine.
Ordered operator for Maxxfan roof mounted fan, a part that apparently has high failure rates (and now I understand why...). Part came with illustrated, clear instructions. I found my old operator had completely broken into parts (very low quality metal). Replacement was straightforward.
Quick and easy to get a hard to find boat trailer tire and rim.
Received product in good working order. Reliable company to deal with.
Instructions to replace were easy to follow. Item needs to be wrapped better as the paper filler did not keep the item from shifting in the box and cutting into the side of the box
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members