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etrailerReviews 18,895

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,209 reviews

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New York
1 review
0 helpful votes
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Easy to deal with
June 14, 2024

A no issue purchase that was the part I needed to do the job. Very pleased.

Date of experience: June 4, 2024
Indiana
1 review
0 helpful votes
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I have a 2021 GMC Denali 3500 pulling a 5th wheel. I purchased a Furrion Vision S camera system for the camper with rear and two side cameras. The cameras would pair but not picture showed up. It turns out GM (Chevy and GMC) started using a power management system through the 7-pin connector starting in 2021. The lights pin sends enough power to drive the LED lights and pair the cameras, but not enough to drive the camera images. Furrion makes a 7-pin adapter that bridges the 12V pin to the lights pin, sending enough voltage to drive the cameras.

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
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As advertised and easy install
June 14, 2024

Product delivered on time without issue. No problem installing or figuring out how to use it.

Date of experience: June 4, 2024
New York
3 reviews
0 helpful votes
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Great products, great prices
June 14, 2024

Great website that's simple to navigate. Prices are excellent

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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Delivered on time
June 14, 2024

Site was easy to use ……………………………………………………….
…………………………..

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Do not post
June 14, 2024

USPS regional/destination hub at Hazelwood MO is not working due to cost saving plan. Etrailer as a shipper should look into this and demand that it be corrected.

Date of experience: June 4, 2024
Utah
1 review
0 helpful votes
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Good product
June 14, 2024

Good experience. The instructions for my air springs were a little lacking but got it figured out.

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Very easy to find the part I needed to fix my 1996 Fleetwood Flair steps. Shipping took 2.days. And it works perfectly. Thanks etrailer RP

Date of experience: June 4, 2024
Iowa
1 review
0 helpful votes
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Awesome Shipping Time
June 14, 2024

I placed my order at the end of the week and the order came in early the following week.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Again, get tired of 19 emails on something purchased at etrailer?

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Everything matches up, except the depth of the metal that attaches to the receiver hitch, it's a little tight getting the connector back in there, however it does work.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Fast and efficient
June 14, 2024

Delivery came sooner than expected. My experience was very good

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Etrailer Tow Bar
June 14, 2024

It's built very strong, it will do the job that it was made for. I am very happy so far, the future remains.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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OEM boat trailer replacement rim
June 14, 2024

Found this rim on 3 websites, etrailer had best description so I felt comfortable ordering this rim. Wanted it ready for a trip so I didn't want a lot of back and forth with having to return. They also replied to my question quickly which sealed the deal for me.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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LOVE IT!
June 14, 2024

100% the best and easiest decision we made. Couldn't believe how quick it arrived at the house! You rock and thank you so much.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Good service
June 14, 2024

Verry good service, the staff are so nice, I talk to somebody and the answer help me to understood about delivery. I m from Québec and I like your service.

Thank you

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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Assembly
June 14, 2024

This kit was very well documented on how to assemble. Very nice kit.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Inadequate packaging
June 14, 2024

The boxes used to package these hitches are simply not up to the duty of standard couriers. The box was torn open and the information decal was destroyed. 18 years ago I had the same problem.

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Excellent customer service.
June 14, 2024

Unfortunately I needed to do a return because of an error on my part. Etrailer customer service made the return process easy.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Sumo springs
June 14, 2024

Very quick delivery, I got what I ordered with no problems, would shop etrailer again

Date of experience: June 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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