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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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A no issue purchase that was the part I needed to do the job. Very pleased.
I have a 2021 GMC Denali 3500 pulling a 5th wheel. I purchased a Furrion Vision S camera system for the camper with rear and two side cameras. The cameras would pair but not picture showed up. It turns out GM (Chevy and GMC) started using a power management system through the 7-pin connector starting in 2021. The lights pin sends enough power to drive the LED lights and pair the cameras, but not enough to drive the camera images. Furrion makes a 7-pin adapter that bridges the 12V pin to the lights pin, sending enough voltage to drive the cameras.
Product delivered on time without issue. No problem installing or figuring out how to use it.
Great website that's simple to navigate. Prices are excellent
Site was easy to use ……………………………………………………….
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USPS regional/destination hub at Hazelwood MO is not working due to cost saving plan. Etrailer as a shipper should look into this and demand that it be corrected.
Good experience. The instructions for my air springs were a little lacking but got it figured out.
Very easy to find the part I needed to fix my 1996 Fleetwood Flair steps. Shipping took 2.days. And it works perfectly. Thanks etrailer RP
I placed my order at the end of the week and the order came in early the following week.
Again, get tired of 19 emails on something purchased at etrailer?
Everything matches up, except the depth of the metal that attaches to the receiver hitch, it's a little tight getting the connector back in there, however it does work.
Delivery came sooner than expected. My experience was very good
It's built very strong, it will do the job that it was made for. I am very happy so far, the future remains.
Found this rim on 3 websites, etrailer had best description so I felt comfortable ordering this rim. Wanted it ready for a trip so I didn't want a lot of back and forth with having to return. They also replied to my question quickly which sealed the deal for me.
100% the best and easiest decision we made. Couldn't believe how quick it arrived at the house! You rock and thank you so much.
Verry good service, the staff are so nice, I talk to somebody and the answer help me to understood about delivery. I m from Québec and I like your service.
Thank you
The boxes used to package these hitches are simply not up to the duty of standard couriers. The box was torn open and the information decal was destroyed. 18 years ago I had the same problem.
Unfortunately I needed to do a return because of an error on my part. Etrailer customer service made the return process easy.
Very quick delivery, I got what I ordered with no problems, would shop etrailer again
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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