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etrailerReviews 18,895

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,209 reviews

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Virginia
1 review
0 helpful votes
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Great service, fast delivery
June 14, 2024

The window for our RV door was easy to install amd fit perfectly.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Its great
June 14, 2024

Got the bike carrier in two days. Took about 20 minutes to assemble. Instructions are pretty good. Loaded my bike drove about 15 miles meet some friends for a 30 mile ride, they thought the carrier was really cool. Easiest to load and unload I ever had, the tilt feature made it easy to get stuff out of my covered truck bed.

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
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Customer service was great!
June 14, 2024

The original product was defective and they quickly shipped a replacement. I will continue dealing with these folks.

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Great tires and fast shipping
June 14, 2024

Highly recommend etrailer for tires. Shipping was super fast and tires were great.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Spare tire stake mount.
June 14, 2024

This is the second tire holder that I have purchased. I do a lot of traveling with my car hauler and I personally prefer to carry two spares for piece of mind. They fit well but they are a bit loose so I just put a ratchet strap on them to keep them from vibrating. I could weld them on but I move them around depending on the load. Great item.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Item fit perfectly
June 14, 2024

Was exactly the piece I needed to replace the one I ran over when trying to bleach like new

Date of experience: June 4, 2024
Tennessee
1 review
0 helpful votes
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Great product
June 14, 2024

Would recommend this brand. Great fitmant, good quality. I would buy again. And made in USA.

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
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Very easy and quick to order a part specific item and get it mailed out quickly for a great cost. Best price and the quickest shipper.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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I have order many times from eTrailer, and every time I have been met with accurate order filling and exceptionally quick delivery.

Date of experience: June 4, 2024
Utah
2 reviews
0 helpful votes
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Ordered a B&W 3710 5th wheel hitch on Monday morning and had it Tuesday night.
Perfect hitch, installed in less than an hour Wednesday morning.

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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Easy Purchase
June 14, 2024

Fast shipping, part fit perfectly. Will use again for future purchases.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Experience was quick and easy.
June 14, 2024

Etrailer had what we needed. A phone call with a very helpful individual confirmed our correct selection and we purchased online. Delivery was within a few days.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Quick delivery
June 14, 2024

Very easy to order. Exactly what I need. Good product. Thanks

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Received 2 days after ordering, i would say went without a hitch, but since i was installing a hitch...
Anyway, originally ordered more complicated splice-in wiring harness, which I realized on the linked youtube wasn't needed and simpler and cheaper harness was available for my vehicle model, I ordered that as well. Shipping box for hitch when folded flat is perfect for laying on while installing - I did mine on 8" ramps - *******@45minutes altogether. Returned unused splice in harness for refund, but was informed there was a $17 return charge. Not surprising, but disappointing.

Date of experience: June 4, 2024
Florida
2 reviews
0 helpful votes
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NO
June 14, 2024

So many products but not everything I needed for an older horse trailer

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Love my lockracks!
June 14, 2024

After races I got "race brain" and could not remember how to properly tie my board down using straps. It could take me half an hour to get it right. 😄 Lockracks made it so easy and now it just takes seconds and I know my board is safe and secure!

Date of experience: June 4, 2024
Tennessee
1 review
0 helpful votes
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Etrailer is great!
June 14, 2024

Reviewing various trailer wheels was easy, and etrailer shows all the info I need to make sure I get the right parts.

Date of experience: June 4, 2024
Nebraska
1 review
0 helpful votes
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Delivery
June 14, 2024

Took a little longer than expected to Nebraska, but was fine

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Great stuff!
June 14, 2024

Quick response and easy to install. Thank you for providing a great detail video.

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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Great Product
June 14, 2024

Very quick delivery after purchase and a great product for the price. Very happy.

Date of experience: June 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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