On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The installation was easy i chose to use the one inch spacer that left about one inch between sumo and contact of Axel. I tow a 6000 lb Rv with spring bars. My 2022 Silverado four-door 2.7 6 1/2 foot bed full of camp gear in the mountains of West Virginia ran much smoother a little squat, and sway. Happy Camper!
Good price on quality product. Delivered quickly.
Great information on their items with videos and great Q&A section.
Installing on a Pacifica Hybrid took considerably longer than expected. The etrailer video on Youtube was absolutely invaluable and way better than the paper directions provided. In the end i got it on but had to drill and fabricate a way to reattach a hybrid specific component that lost its mounting hole in the process of attaching the trailer hitch.
Put my vehicle into the online Roof rack tool and selected an option that popped up and was supposed to fit my car. When I received it, it would not fit at al after trying to install.
I called customer service and they said I could return it all, but I would have to cover shipping. I was informed that if I talked to one of there reps, and then it didn't fit then I wouldn't have been responsible for shipping fees.
Why even have the online rack tool if it's going to be incorrect and then have charges left to the customer. Isn't that a point of having the online tool?
Reasonable price, quick delivery, good fit, instructional video was spot on
The etrailer website was extremely detailed and included videos and customer reviews. I was confident purchasing the product and install it.
No good, il receive my package one week after de delivry beecause the shopping go to California and i live to Canada
As advertised and shipped out on time. Only place I could find galvanized 10 inch wheels
Easy to order, arrived on time, good value. I will use etrailer in the future for my RV and trailer needs.
Ordered air bags for my truck late on a Sunday, they shipped the next morning and were at my house by Wednesday afternoon.
E-trailer is the trailer supply store that all other trailer stores should strive to be as good as. The entire ordering process was easy and my part arrived a day early. Tracking from the time it left the shelf.
All the parts I needed to repair my 5th wheel after damage on my last trip
The bearing covers fit great. Quick shipping! No issues at all.
I haven't installed the part yet, but package arrived safe and sound and in a timely manner.
Everything was in perfect shape and left neatly. Couldn't be more satisfied. Will update if a tire blows out unexpectedly!
The service was very good, bike rake seems like it will work well.
Very friendly, nice, and knowledgeable. They knew what I needed as soon as I explained it.
Communication was okay when the shipping date didnt provide much tracking information, and the product took a number of extra days to arrive. Seemed to be a Postal Service issue, but it came a few days later and was in good shape. Customer service followed up to make sure it arrived. Good experience overall.
Everything I ordered came as described. What else is there to say. Great experience.
Very good service fast delevery i have been doing bussines whit trailer for many tears always satisfied
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.