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etrailerReviews 18,895

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,209 reviews

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West Virginia
2 reviews
0 helpful votes
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Sumo helpers
June 14, 2024

The installation was easy i chose to use the one inch spacer that left about one inch between sumo and contact of Axel. I tow a 6000 lb Rv with spring bars. My 2022 Silverado four-door 2.7 6 1/2 foot bed full of camp gear in the mountains of West Virginia ran much smoother a little squat, and sway. Happy Camper!

Date of experience: June 4, 2024
Kansas
1 review
0 helpful votes
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Good price on quality product. Delivered quickly.

Great information on their items with videos and great Q&A section.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Tougher than I thought
June 14, 2024

Installing on a Pacifica Hybrid took considerably longer than expected. The etrailer video on Youtube was absolutely invaluable and way better than the paper directions provided. In the end i got it on but had to drill and fabricate a way to reattach a hybrid specific component that lost its mounting hole in the process of attaching the trailer hitch.

Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
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Product compatibility issues.
June 14, 2024

Put my vehicle into the online Roof rack tool and selected an option that popped up and was supposed to fit my car. When I received it, it would not fit at al after trying to install.

I called customer service and they said I could return it all, but I would have to cover shipping. I was informed that if I talked to one of there reps, and then it didn't fit then I wouldn't have been responsible for shipping fees.

Why even have the online rack tool if it's going to be incorrect and then have charges left to the customer. Isn't that a point of having the online tool?

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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All Good Here
June 14, 2024

Reasonable price, quick delivery, good fit, instructional video was spot on

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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Exceptional
June 14, 2024

The etrailer website was extremely detailed and included videos and customer reviews. I was confident purchasing the product and install it.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Mauvaise livraison
June 14, 2024

No good, il receive my package one week after de delivry beecause the shopping go to California and i live to Canada

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Tow dolly wheels
June 14, 2024

As advertised and shipped out on time. Only place I could find galvanized 10 inch wheels

Date of experience: June 4, 2024
Texas
2 reviews
0 helpful votes
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Just What I Needed!
June 14, 2024

Easy to order, arrived on time, good value. I will use etrailer in the future for my RV and trailer needs.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Ordered air bags for my truck late on a Sunday, they shipped the next morning and were at my house by Wednesday afternoon.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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The trailer GOAT
June 14, 2024

E-trailer is the trailer supply store that all other trailer stores should strive to be as good as. The entire ordering process was easy and my part arrived a day early. Tracking from the time it left the shelf.

Date of experience: June 4, 2024
Florida
2 reviews
0 helpful votes
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Great resource for my 5th wheel
June 14, 2024

All the parts I needed to repair my 5th wheel after damage on my last trip

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Bearing covers
June 14, 2024

The bearing covers fit great. Quick shipping! No issues at all.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Good service
June 14, 2024

I haven't installed the part yet, but package arrived safe and sound and in a timely manner.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Wheels and Tires: A+
June 14, 2024

Everything was in perfect shape and left neatly. Couldn't be more satisfied. Will update if a tire blows out unexpectedly!

Date of experience: June 4, 2024
Indiana
2 reviews
1 helpful vote
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Bike trailer
June 14, 2024

The service was very good, bike rake seems like it will work well.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Part order
June 14, 2024

Very friendly, nice, and knowledgeable. They knew what I needed as soon as I explained it.

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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Shipping Took Longer, but overall good
June 14, 2024
Updated review

Communication was okay when the shipping date didnt provide much tracking information, and the product took a number of extra days to arrive. Seemed to be a Postal Service issue, but it came a few days later and was in good shape. Customer service followed up to make sure it arrived. Good experience overall.

Date of experience: June 4, 2024

Very Good!
May 28, 2024
Previous review

Very Good!

Date of experience: May 18, 2024
Massachusetts
1 review
0 helpful votes
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I ordered, ETrailer delivered.
June 14, 2024

Everything I ordered came as described. What else is there to say. Great experience.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Thank you good service
June 14, 2024

Very good service fast delevery i have been doing bussines whit trailer for many tears always satisfied

Date of experience: June 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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