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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good, came within a week and free shipping, I liked that thankyou
Great quality parts and free shipping over 99 dollars
Fine, so far; what was unusual though was later during the day of my initial delivery, a large radial tire from etrailer showed up too. Even though it would be nice to have an extra tire to roll around the house, I did not order it. I sent it back the same day with UPS; hope it got back to you...
Every time I have needed something related to the trailer, truck, or towing I have been able to get it very painlessly from etrailer. The guides and videos are wonderful resources to help choose equipment that will work for whatever I need.
Easy ordering. Good instructions. Fast delivery. Quality product that works as advertised.
Very efficient system from buying to shipping, good tracking and follow-ups. Just too bad that you are not able to deliver in Canada!
Very efficient system from buying to shipping, good tracking and follow-ups. Just too bad that you are not able to deliver in Canada!
It was very easy to place my order. I had no problems I would recommend ordering from e trailer
I based my decision to purchase a Draw Tite because it was marketed by Etrailer ( in their video) that it had a second set of holes to accommodate a stabilizer pin.
This is a great alternative to ordering differently indexed axles. Got the 32 foot airstream up to riding level behind my ram 2500. No more tail drag.
I've had great products every time I bought from them. I was purchasing from them for my 2018 Chevy 1500 toad vehicle.
The parts I ordered for my boat trailer was a good match. I'm very happy with the quality of the metal parts and the rust resistant finish.
Great product s for my truck good fit. It hot here on time product was in perfect condition an it works just what I needed..
They were easy to order from and provided great communication about the delivery.
I was able to order high quality bearings and seals in a timely manner for less money than the local auto parts stores wanted for off brand unknown quality parts.
Fast, affordable and easy. Received order in two days. Nice videos to g Ed lp install.
Thank You
UPS had a plane out of commission so my order came a day late. But we got it last Friday and installed the brake hardware and it works and did so for 800 miles over the next two days.
Great! However, the product managed to poke itself out of the box.
The whole process from ordering to receiving the order was such a breeze
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members