etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I would order again from them as everything went fast and order came on time.
Information on the product is excellent. I ordered what I needed and received it promptly.
I want to be able to find a list of the contents of the hitch I purchased to find out what is included. So far I have been unable to find it listed on your website.
Hitch was almost an exact fit, the bolt hole for the frame lined up perfectly, however I have issues where you install the carriage bolt for the tow loop, the spacer provided seems a little too wide and makes the carriage bolt sit crooked, maybe my tow loop is a little bent, it doesn't seem like it, but I'm gonna try and pry it downward just a tad and see if I can get the carriage bolt through, I'll try and update if I can after I try, really don't believe it's e trailers fault as everything else lined up perfectly, hopefully I can fix it because that carriage bolt is for stability I believe
After buying 3 other bumpers and nearly giving up, i finally found a good quality rubber bumper i csn use. Im hoping someone at etrailer will get back to me with wholesale pricing on 11 more. Thanks
Got what I ordered fast at a fair price but don't like to spend a lot of time filling out review
Shipping on our hitch was very fast. The instillation videos on YouTube helped a great deal. The instillation was fairly easy, you definitely need two people. I had a few questions about the wiring harness, customer service couldn't have been more friendly and helpful. Great people, a very good experience.
Great Site, Good selection, well organized easy to find products, matches my vehicle. Bought a tailGate
Professional and pleasant.Website supplies all information you need to order hitches.
Once again, happy with service I received with e-trailer..
Quick and easy, with great installation video. Got the package, the box was all busted up, but it was all there and serviceable.
Love etrailer. I feel like I'm a regular customer and they have the products I want and quick shipping.
Hitch showed up quick and though I had it professionally installed, it looked to be a pretty straightforward installation.
Placing order was simple, received it quickly and it was easy to install.
I needed a winch that I could mount on the floor of my motorcycle trailer. The worm-gear winch did the job.
Thx
I like the extra effort from the company to make sure everything was fulfilled
I was looking for a sturdy hitch step for my new truck and all I could find on Amazon were crap. Google directed me to eTrailer.com. There, I found exactly what I was looking for and love it. Subtle, sturdy, and practical.
Looks like you have what I need, and the shipping time is great.
Jon was most prompt and helpful with the info I needed to make the purchase
There were challenges with the original purchase and while they took some time to work through I eventually received the replacement order and everything worked out in the end. Acknowledging nothing is always perfect with mass mfg processes the replacement order packaging and product arrived in much better condition and was acceptable. I'm in process of installing the replacement trailer jack today.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members