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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Entailer's website is very easy to use ensuring you get the correct product for your vehicle. They also provide links to ancillary products you might also need. The video's they provide relate to your specific car and typically are the exact year so installation is very easy to follow.
I ordered a Hitch receiver for my new vehicle and saw the "associated purchases" bundle below my receiver. A quick scan and mental "Yes, I need those items" and clicked the bundle into my basket. All done for the day, time for bed. The next morning I got an email asking if I meant to buy the 1-1/2" trailer hitch ball mount since it would not fit the 2" receiver. Good catch! A Sunday morning phone call fixed my order and the CORRECT ITEMS arrived as promised. Nice work. Good products. Thanks!
Loved how the leaf springs were boxed. I was the first in the leaf spring industry to do this back in the 80's when I manufactured and sold racing leaf springs (Landrum Springs). Also loved how you guys cut finger holes in teh box to make it easier to handle.
Maybe 1 suggestion is to post the center bolt to center front eye measurement ( bending the ruler with the curvature of the main leaf) and then the same to the rear eye or slipper because when a leaf spring has weaken and arch is loss, the length is longer. However when you measure along the curvature from center bolt to the center front eye and the same on the rear, that measurement stays the same. My older springs were a tick longer but my experience knew about this change. Some novice buyers may not know this. = loss of sale.
Thanks for the quick service.
Got the package in short amount of time great packaging too!
Good price hope shipping goes as quick. Shipping was very fast
E-Trailer had the Exact part replacement. Fast shipping and well packaged.
I couldn't be more satisfied. The reps are kind and very responsive. They make any concerns you have
A slight inconvenience instead of a major problem.
Easy to use website. Found the right brakes hubs and wheels. 2001 viking tent trailer ready to roll!
Easy to find items, quick delivery and excellent install instructions
Received package in timely manner. Website is easy to navigate.
Price is right and ordering is easy! The tires and rims were cheaper than I could buy just a tire from a tire store!
Great experience with e-trailer. A friend has one and I love the quality and that you can lock your bikes in place.
Shopping went well. One of the pieces of the TorkLift GlowStep Revolution Scissor Steps was bent a little which made it hard to raise and lower the steps but it works well enough not to bother uninstalling it and getting a replacement.
Lots of Q&A, videos and reviews to help make a decision. Reviews being the biggest help.
Outstanding packaging. It was in a plastic bag inside of a box that was that had spray foam in it. Was definitely not getting damaged. I used that standard shipping which only 3 days. The sink was very good quality. Great company to work with!
The site said my package would be delivered on Wednesday and it didn't arrive until Saturday. I found out after I bought it that I paid a lot more than if I would've bought it from somewhere else. I tried to initiate a return but the person I spoke to tried to charge me to do a return.
No complaints ordered they followed up. Delivery was on time.
I placed my order on Saturday and received it on Wednesday as was told. Very easy people to work with every time.
Could not find a way to confirm that I had ordered the correct equipment/product on the site, however,
As it turned out the parts were exactly correct for
My vehicle
I was impressed with how quickly my item arrived... Earlier than expected.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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