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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Virginia
1 review
0 helpful votes
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Easy to use Website
June 20, 2024

Entailer's website is very easy to use ensuring you get the correct product for your vehicle. They also provide links to ancillary products you might also need. The video's they provide relate to your specific car and typically are the exact year so installation is very easy to follow.

Date of experience: June 10, 2024
Texas
1 review
0 helpful votes
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The Delight is in the Details
June 20, 2024

I ordered a Hitch receiver for my new vehicle and saw the "associated purchases" bundle below my receiver. A quick scan and mental "Yes, I need those items" and clicked the bundle into my basket. All done for the day, time for bed. The next morning I got an email asking if I meant to buy the 1-1/2" trailer hitch ball mount since it would not fit the 2" receiver. Good catch! A Sunday morning phone call fixed my order and the CORRECT ITEMS arrived as promised. Nice work. Good products. Thanks!

Date of experience: June 10, 2024
Georgia
3 reviews
0 helpful votes
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Fast on time delivery
June 20, 2024

Loved how the leaf springs were boxed. I was the first in the leaf spring industry to do this back in the 80's when I manufactured and sold racing leaf springs (Landrum Springs). Also loved how you guys cut finger holes in teh box to make it easier to handle.
Maybe 1 suggestion is to post the center bolt to center front eye measurement ( bending the ruler with the curvature of the main leaf) and then the same to the rear eye or slipper because when a leaf spring has weaken and arch is loss, the length is longer. However when you measure along the curvature from center bolt to the center front eye and the same on the rear, that measurement stays the same. My older springs were a tick longer but my experience knew about this change. Some novice buyers may not know this. = loss of sale.
Thanks for the quick service.

Date of experience: June 10, 2024
New York
1 review
0 helpful votes
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Great quick service
June 20, 2024

Got the package in short amount of time great packaging too!

Date of experience: June 10, 2024
Missouri
1 review
0 helpful votes
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Drop hitch shank
June 20, 2024

Good price hope shipping goes as quick. Shipping was very fast

Date of experience: June 10, 2024
Tennessee
1 review
0 helpful votes
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Hood latch
June 20, 2024

E-Trailer had the Exact part replacement. Fast shipping and well packaged.

Date of experience: June 10, 2024
Georgia
1 review
0 helpful votes
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Outstanding customer Service!
June 20, 2024

I couldn't be more satisfied. The reps are kind and very responsive. They make any concerns you have
A slight inconvenience instead of a major problem.

Date of experience: June 10, 2024
Washington
1 review
0 helpful votes
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Easy to use website. Found the right brakes hubs and wheels. 2001 viking tent trailer ready to roll!

Date of experience: June 10, 2024
New Jersey
2 reviews
0 helpful votes
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Easy Peasy
June 20, 2024

Easy to find items, quick delivery and excellent install instructions

Date of experience: June 10, 2024
Tennessee
1 review
0 helpful votes
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Good service!
June 20, 2024

Received package in timely manner. Website is easy to navigate.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Fast and easy
June 20, 2024

Price is right and ordering is easy! The tires and rims were cheaper than I could buy just a tire from a tire store!

Date of experience: June 10, 2024
South Carolina
2 reviews
0 helpful votes
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Great experience with e-trailer. A friend has one and I love the quality and that you can lock your bikes in place.

Date of experience: June 10, 2024
Washington
1 review
0 helpful votes
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Shopping went well. One of the pieces of the TorkLift GlowStep Revolution Scissor Steps was bent a little which made it hard to raise and lower the steps but it works well enough not to bother uninstalling it and getting a replacement.

Date of experience: June 9, 2024
Texas
1 review
0 helpful votes
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Exactly what I needed/ordered
June 19, 2024

Lots of Q&A, videos and reviews to help make a decision. Reviews being the biggest help.

Date of experience: June 9, 2024
Iowa
1 review
0 helpful votes
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Rv sink
June 19, 2024

Outstanding packaging. It was in a plastic bag inside of a box that was that had spray foam in it. Was definitely not getting damaged. I used that standard shipping which only 3 days. The sink was very good quality. Great company to work with!

Date of experience: June 9, 2024
Ohio
1 review
0 helpful votes
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Slow delivery. High prices
June 19, 2024

The site said my package would be delivered on Wednesday and it didn't arrive until Saturday. I found out after I bought it that I paid a lot more than if I would've bought it from somewhere else. I tried to initiate a return but the person I spoke to tried to charge me to do a return.

Date of experience: June 9, 2024
Texas
1 review
0 helpful votes
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Great customer service.
June 19, 2024

No complaints ordered they followed up. Delivery was on time.

Date of experience: June 9, 2024
Missouri
1 review
0 helpful votes
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I placed my order on Saturday and received it on Wednesday as was told. Very easy people to work with every time.

Date of experience: June 9, 2024
Alabama
1 review
0 helpful votes
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F350
June 19, 2024

Could not find a way to confirm that I had ordered the correct equipment/product on the site, however,
As it turned out the parts were exactly correct for
My vehicle

Date of experience: June 9, 2024
Oklahoma
1 review
0 helpful votes
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Item arrived faster than expected
June 19, 2024

I was impressed with how quickly my item arrived... Earlier than expected.

Date of experience: June 9, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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