etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Josh was very helpful in assisting me with what I needed for my vehicle to complete my order.
Very quick delivery and ordering process. I will have to modify the fenders some to fit my trailer, but they will work perfectly.
Not installed yet but easy to order. So don't know if it works.
No hassle online buying.---------------------------------
Had what I needed at the best price and delivered it promptly. Great experience.
Thanks! Product and backing plate worked exactly as described and the installation instructions made it a breeze!
Great so far. Was just as advertised and worked perfect. Good job.
Item arrived in exceptional condition and very fast, also the team had followed up throughout the entire transaction/process. Very happy with etrailer.com will buy from them again and again. Thank you much
Free shipping is great it is packed and shipped on the same day it's ordered even on Sunday. I ordered on Sunday morning and it was picked up by UPS that afternoon. No one else does this.
If you ask a question by email you get an answer from someone who actually understands your question and knows the merchandise.
Looks like a good quality tool. Speedy delivery. Would shop from them again.
Never shopped online here before, but needed a specific part to retrofit some old crossbars on to my car. Good order, shipped pretty quickly.
They had all of the parts that I was looking for and shipped them same day.
The part arrived in great shape. Now I wait for good weather to add the new soft start.
Good price, fast delivery.
Had one nut that the threads were not tapped. I called and a replacement part was shipped almost before I hung up the
Phone. Great service, I will buy from them again.
Needed a reliable brake controller very expetiously and etrailer did not disappoint! Arrived quickly, easy install with great instructions from e trailer. Did not even need product instructions. And works as expected!
Very good service and good answer…experience good easy to install…
The etrailer hitch I got for my 2019 Subaru Forester is high quality and affordable. The installation videos on the etrailer website made it an easy process to install, and I'm really happy with the whole thing. Thanks etrailer! I'll buy from you guys again next time I need more hitch or trailer stuff.
Easy check out. Very nice product. Should keep bike rack tight
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members