etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I found better pictures and description of the hitch I was looking for here. It shipped fast and was exactly as described.
Everything was smooth, from buying online with express payment options like Apple Pay. I was immediately emailed and the item shipped promptly with tracking information. Item arrived in good condition and appreciate the follow up from e-trailer.
I have always used e-trailer for replacement parts for my 3 trailers.Great customer service.
I haven't used the product yet. It appears to be exactly what I wanted to replace the molding trim on my trailer.
Super fast! Just what I needed, just in time. Great experience
Easily found the part I needed at a great price.Fast delivery. Best price.
You had exactly what I needed and you had a video on how to install it!
The process was easy getting the parts i need. The emails I got from the staff informing me of my product status was also great.
The Customer Service team was very knowledgeable, polite, and helpful.
Product great, BUT, I paid about $15 for expedited delivery and order did not arrive until after promised date. We had left delivery location & had to make arrangements to have it forwarded! Expedited shipping should be credited.
Fit as described, it is a two person job. Great instructional video on your site. It took just under 60 minutes to install laying in the driveway.
Quick delivery, no issues, but have not installed yet everything there in good shape, looking forward to install
Shipping was fast and the correct high quality part was delivered at a fair price. I can't ask for more.
As usual you are very easy to deal with.
Always love shopping here! Fast shipping and good online support
Replacement prop rod for LEER cover. The part # was different than what was on the website. Fast delivery, prop rods fell out of the box without me opening it.
Ordered 12 Feb - shipping label 12 Feb - Pre-shipment info to USPS 13 Feb - called twice during the week of 17 Feb - package in USPS system 21 Feb - delevered 25 Feb This is the only time that I have had slow shipment from etrailer.
Great price, arrived quickly, installed easily... yer happy.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members