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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I needed an extended trailer hitch for one of my work trucks and couldn't find one available locally. Tried the big stores and small truck accessory shops with no luck and was told by a few places that the extended hitch didn't exist. E trailer had exactly what I needed at a fair price.
Found needed parts readily and please with what was received.
Worked perfectly for my custom bike rack on my truck cover for two bikes.
Videos on products was very helpful in deciding which towing mirror would work best for my truck.
Don't like the item as i was hoping to purchase an American made product sorry but this goes into scrap garbage pile
It was an easy process to order the towing hitch and east to install. Great so far.
Appreciate the expertise and availability to help right away! Usually, I don't like chats, but you made it easy, not only with finding the correct hitch for my car but also with hooking me up (Ha! - Get the pun?) with a local installer. For someone who doesn't know anything about hitches, you make it very easy. The videos were also helpful.
Good products that easy to find and it was very easy to find the product that I was looking for. The purchase experience was very easy and the product arrived on time. I am looking forward to the next time I can use the product
Received the product in a very timely fashion. Good price & shipping charge.
No complaints. Will be ordering from them again
They keep in good contact.
Parts were easy to order and delivery was as promised. I'd purchase again!
Called them and waiting on a reply to see if it was the wrong item sent and if not I want them returned.
Great find, works great. Only problem, is the dimensions weren't even close in the drawing that
I tried to duplicate in Solidworks, once I got the part, had to redo it.
You had a high quality item and it was delivered quickly. We appreciate the service.
Every thing went great on time good well made parts will use you all again
As usual my e-trailer order arrived quickly as promised. I was able to get my trailer back on the road after a quick turnaround ordering new lights.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members