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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Utah
1 review
0 helpful votes
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YAKIMA HD CROSSBAR SL ADAPTER
December 7, 2024

Product fit perfectly. Item arrived quicker than expected and in great condition.

Date of experience: November 27, 2024
Massachusetts
1 review
0 helpful votes
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Excellent
December 7, 2024

Fast shipping. Part was just as described.
Would order from them again.

Date of experience: November 27, 2024
Arizona
1 review
0 helpful votes
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ETrailer is my go-to site for almost anything automotive, even if it is not trailer related. Very often they have exactly what I need,at a good price, and delivery is swift. I ordered two sets of tire chains, and had to split the order because of delivery weight limits. They called me immediately to make sure I had not accidentally ordered twice. I have never needed to call customer service, but I am sure it would be friendly and efficient.

Date of experience: November 27, 2024
Wisconsin
1 review
0 helpful votes
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Fast shipping!
December 7, 2024

Great price and super-fast shipping, will definitely do business with this company again!

Date of experience: November 27, 2024
California
1 review
0 helpful votes
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Delivery
December 7, 2024

Delivery time was a little off, usually they're spot on. Which I relied a little too much on for a last minute trip.

Date of experience: November 26, 2024
Tennessee
1 review
0 helpful votes
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Great services
December 6, 2024

Received what I ordered, on expected date in perfect condition.

Date of experience: November 26, 2024
Iowa
1 review
0 helpful votes
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Great customer service and products!
December 6, 2024

Found what we needed online and called to be sure we had everything we needed. The associate was helpful, knowledgeable and informative. Received the products and are extremely happy with the quality. Thank you!

Date of experience: November 26, 2024
Texas
1 review
0 helpful votes
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Arrived early and works great
December 6, 2024

The product worked better than anticipated. This is the second time I've ordered this product, It was that useful. It holds my Camper very securely.

Date of experience: December 5, 2024
Georgia
1 review
0 helpful votes
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Battery Tray
December 6, 2024

Great experience. Very good product. Easy and Fast. Great communication.

Date of experience: December 4, 2024
Kentucky
1 review
0 helpful votes
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Great service and product.
December 6, 2024

Easy to look for the part needed for my RV.
Great. Pass service time and delivery.

Date of experience: December 4, 2024
Colorado
1 review
0 helpful votes
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Forest River awning parts
December 6, 2024

It is a challenge to identify the manufacturer of the awning used. Once identified, locating the parts can be confusing. I wish these were grouped together on the web page. Latest order was for the front cover on the power awning. This is the second time in 3 years that the cover has disappeared during travel. There are only a couple of clips and one screw holding it. I assume that the wind catches it and send it flying.

Date of experience: November 16, 2024
Michigan
1 review
0 helpful votes
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Past customer
December 6, 2024

I've ordered from etrailer several times over the years. Always fast shipping and competitive pricing.

Date of experience: November 26, 2024
Texas
1 review
0 helpful votes
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Great service for door lock
December 6, 2024

Ordered this lock for our 2005 Laredo 29rl Fifthweel RV, fit perfectly. Highly recommend etrailer.com!

Date of experience: November 26, 2024
Ohio
1 review
0 helpful votes
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B&W MultiPro
December 6, 2024

Recently purchased a new ZR2 Silverado and needed a hitch to tow my RzR with since the ZR2 is much higher than my previous truck. They delivered it so fast and at a great price! Also got me exactly what I needed with the Muti-pro tailgate!

Date of experience: November 26, 2024
Canada
1 review
0 helpful votes
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Great - will order again from you - very efficient to order online and it was here right away

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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Glow steps
December 6, 2024

Had some shipping issues. Etrailer was always on top of it. Some shipping damage was resolved very quickly.

Date of experience: November 26, 2024
New Jersey
2 reviews
0 helpful votes
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It fits well and looks good.
December 6, 2024

I had a hard time finding this - apparently the usual search engines don't like etrailer very much. Once I found a reference, the web site was easy to use and gave me all the info I needed.

Date of experience: November 26, 2024
South Carolina
1 review
0 helpful votes
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Etrailer, the industry standard
December 6, 2024

Great product. Everything arrived on time and with the parts. I have bought 3 products from you guys so far and only returned 1 for reasons unrelated to the product. In other words, it is always a smooth process working with you all and I have yet to be dissatisfied by your product. I had issues installing a trailer hitch receiver from Uhaul despite their site saying it was compatible with my vehicle. It was not compatible, so I went with Etrailer and have no regrets.

Date of experience: November 26, 2024
Virginia
1 review
0 helpful votes
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I've already gave you your feedback
December 6, 2024

You should have these items in a package deal for a Tandem axle Boat Trailer, I know that I could have gotten these items cheaper from a few other places around home and the only reason I'm going ahead and order these now is that you have them all in stock, but if I had the extra time to get the local shops to order them I would have, but I'm disabled and I don't feel like going through the process of being a few other stores to get what I need,,

Date of experience: December 4, 2024
Minnesota
1 review
0 helpful votes
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Quick shipping and had what I needed
December 6, 2024

I think my part shipped within a couple hours of ordering. Fast delivery. Will use them again!

Date of experience: November 26, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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