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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Better than Amazon. Quick and easy shopping and checkout. Better yet I found what I needed.
Tiffine was so patient and helpful with helping me to purchase a replacement part for my awning! I have ordered many things from your company, you guys rock!
As always, easy to find what I'm looking for. 95% of the time etrailer usually has the inventory I've looked for
Easy ordering and quick shipping. Base plate box was destroyed by shipper. Item too heavy for the box it was shipped in.
The lights are what I needed and the price was
Rhite and I'm glade that lights would fitt my
Trailer.
Shopping for the item was easy and quick. I was pleasantly surprised to find it on a black Friday sale.
Sorry to be vague, but I simply ordered and will not open. Grandson will open on Christmas.
67" Brophy camper jacks look very sturdy. My issue is that the big heavy parts were thrown into a thin box with 0 padding on the sharp edges resulting in metal deep scraping of the paint and labels. Both plastic crank handles were completely shattered. I saw on etrailer reviews that my complaint had been documented years before. I thought they fixed it.
Order was shipped within a week or so. Exactly what I needed and what a difference from the old gasket to the new.
I ordered a tow hitch system for my Jeep Patriot and the equipment got here on time and the quality of the equipment was very good.
I bought a lower spec Tundra and it did not have the remote locking tailgate. After getting a hard tonneau cover I looked into locking kits and this brand comes up on top on most forums. The web based installation instructions are effectively useless. Several YouTube videos later which explained in detail the components and orientation, the install only took about 45 minutes. Easy install with hand tools and a small drill for the grommet. I hope to get many years of service from this lock kit.
Prices are fair, knowledge in helping you decide is priceless!
Ordered the same tire and wheel size but, new wheel and tire are taller possibly causing tire sfrom craping and fender bracket. I am having to modify my brand-new trailer to prevent tire hitting bracket under load when hitting bumps.
Always find what I need and for a good price. Received fast as well.
Came super quick and had tracking! Good product and matches my truck dimensions best.
Was looking for chains to fit my Honda Civic Sport Touring. Etrailer had exactly what I needed for my car, the videos on install were very helpful, and the next day shipping was reasonable. Pricing, shipping, and how-to videos…highly recommend!
Process was amazingly simple. Easily found the parts I needed, placed the order and they actually arrived earlier than I was initially told they would.
I would give the product 5 stars, but the delivery was rescheduled twice, was 2 days late, and I didn't have the chains for my trip. And it snowed 3 feet, so I could definitely have used them.
Very fast and easy ordering, excellent item description and very fast shipping and delivery.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.