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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Pennsylvania
2 reviews
0 helpful votes
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The right tool for the job.
December 10, 2024

Better than Amazon. Quick and easy shopping and checkout. Better yet I found what I needed.

Date of experience: December 9, 2024
Virginia
1 review
0 helpful votes
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Replacement cover awning arm
December 10, 2024

Tiffine was so patient and helpful with helping me to purchase a replacement part for my awning! I have ordered many things from your company, you guys rock!

Date of experience: December 9, 2024
Louisiana
1 review
0 helpful votes
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As always, easy to find what I'm looking for. 95% of the time etrailer usually has the inventory I've looked for

Date of experience: November 30, 2024
Georgia
1 review
0 helpful votes
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Easy ordering and quick shipping. Base plate box was destroyed by shipper. Item too heavy for the box it was shipped in.

Date of experience: December 5, 2024
New York
1 review
0 helpful votes
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The lights are what I needed and the price was
Rhite and I'm glade that lights would fitt my
Trailer.

Date of experience: November 30, 2024
Texas
1 review
0 helpful votes
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Quick shipping great price
December 9, 2024

Shopping for the item was easy and quick. I was pleasantly surprised to find it on a black Friday sale.

Date of experience: December 8, 2024
Illinois
1 review
0 helpful votes
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Fast
December 9, 2024

Fast Delivery and good customer service communication. Exactly what I ordered.

Date of experience: November 29, 2024
Illinois
1 review
0 helpful votes
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Sorry to be vague, but I simply ordered and will not open. Grandson will open on Christmas.

Date of experience: November 29, 2024
Washington
1 review
0 helpful votes
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67" Brophy camper jacks look very sturdy. My issue is that the big heavy parts were thrown into a thin box with 0 padding on the sharp edges resulting in metal deep scraping of the paint and labels. Both plastic crank handles were completely shattered. I saw on etrailer reviews that my complaint had been documented years before. I thought they fixed it.

Date of experience: December 8, 2024
Georgia
1 review
0 helpful votes
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Slide out rubber gaskets
December 9, 2024

Order was shipped within a week or so. Exactly what I needed and what a difference from the old gasket to the new.

Date of experience: November 29, 2024
California
1 review
0 helpful votes
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GOOD QUALITY EQUIPMENT
December 9, 2024

I ordered a tow hitch system for my Jeep Patriot and the equipment got here on time and the quality of the equipment was very good.

Date of experience: November 29, 2024
Pennsylvania
1 review
0 helpful votes
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Great product, terrible instructions.
December 9, 2024

I bought a lower spec Tundra and it did not have the remote locking tailgate. After getting a hard tonneau cover I looked into locking kits and this brand comes up on top on most forums. The web based installation instructions are effectively useless. Several YouTube videos later which explained in detail the components and orientation, the install only took about 45 minutes. Easy install with hand tools and a small drill for the grommet. I hope to get many years of service from this lock kit.

Date of experience: November 29, 2024
Texas
1 review
0 helpful votes
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Prices are fair, knowledge in helping you decide is priceless!

Date of experience: November 29, 2024
Georgia
1 review
0 helpful votes
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Tight Fit
December 9, 2024

Ordered the same tire and wheel size but, new wheel and tire are taller possibly causing tire sfrom craping and fender bracket. I am having to modify my brand-new trailer to prevent tire hitting bracket under load when hitting bumps.

Date of experience: November 29, 2024
Maryland
1 review
0 helpful votes
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Always find what I need
December 9, 2024

Always find what I need and for a good price. Received fast as well.

Date of experience: December 7, 2024
Illinois
1 review
0 helpful votes
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Great experience!
December 9, 2024

Came super quick and had tracking! Good product and matches my truck dimensions best.

Date of experience: November 29, 2024
Colorado
1 review
0 helpful votes
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Easy to install chains
December 9, 2024

Was looking for chains to fit my Honda Civic Sport Touring. Etrailer had exactly what I needed for my car, the videos on install were very helpful, and the next day shipping was reasonable. Pricing, shipping, and how-to videos…highly recommend!

Date of experience: November 29, 2024
Missouri
1 review
0 helpful votes
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Beeson
December 9, 2024

Process was amazingly simple. Easily found the parts I needed, placed the order and they actually arrived earlier than I was initially told they would.

Date of experience: November 29, 2024
California
1 review
0 helpful votes
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I would give the product 5 stars, but the delivery was rescheduled twice, was 2 days late, and I didn't have the chains for my trip. And it snowed 3 feet, so I could definitely have used them.

Date of experience: November 29, 2024
Texas
1 review
0 helpful votes
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Trailering Mirrors
December 9, 2024

Very fast and easy ordering, excellent item description and very fast shipping and delivery.

Date of experience: November 29, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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