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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I appreciate the pictures of what's included, Amazon sells similar items without any pics or explanations!
The rear camera part arrived on time, the process was easy and affordable.
The communication from the start to finish, was the best I have ever experienced! Immediate email, with info about company with background. Then my product order was prepared in about 1-2 hrs. Then sent to shipping company same day. Complete tracking and then follow-up email to make sure I received it. Really unusually nice company and people!
Good service quality product fair price what can you ask for
Received the trailer hitch promptly in good shape despite the box being severely mangled. There were reasons to doubt fitment on the 2025 Honda Odyssey vs 2024. Fit was perfect and install was simple.
Very easy to use website, easy to compare different products.
Found everything i needed for my western back drag blade install
I received an item in a torn up box. The product itself had scratches all over it. It appeared to be a used item or a returned item that someone had tried to install. I needed the trailer hitch so I kept it but for the price I paid, it should not have looked like it did. However, it was installed by experienced mechanics within 30 minutes.
I needed a replacement ABS combo black/ gray drain valve for my 2006 Road Trek. Etrailer had it, at a good price, and shipped it quickly.
Good service on phone from Nicole and quick response and delivery of item. Hopefully it's just what I need.
I received a receiver and already installed on my K1500 Suburban. Installation was easy and receiver looks perfect on my vehicle. Thank you.
Contacted with review. Said. They don't have another matching. Hitch
Good product easy to install easy to follow instructions..
I took it to a shop with a car lift and it took just about two hours to complete. I must admit that the two trailer videos I watched did not mention how hard it was to attach the bolts above the tail pipe. I probably spent over an hour just on the tail pipe area. And yes I followed everything on the video. This needs to be shown as it was very difficult.
Only specific fit part listed anywhere. Excellent.! Fitment should be without issue and I'm looking forward to the install. Will be awhile, as it's now full blown winter here in Ontario.!
Only specific fit part listed anywhere. Excellent.!
Glad to find your site! All parts shipped promptly. Everything fit perfectly, all good couldn't be more pleased. Thank you.
It has been many years since I last shopped here and I was pleased to find that the experience was as good and simple as ever. Also the product:
Y*******
Eye Bolts for Yakima HD Bar, JetStream, FlushBar, and RailBar Crossbars are really good quality
Ordered a Stealth trailer towing conversion kit for my Tesla Model 3. Parts arrived in good condition and short time. Great communication. Very clear instructions made quick work of the job. Thanks!
Product was easy to find and buy and it shipped super fast. Received with no problems and exactly as described
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members