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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This is my third hitch and everything is fantastic. I thought I used to receive a complimentary square rubber hitch plug for the inch and a quarter hitch, do you not do that anymore?
Etrailer.com was easy to deal with and communication was great every step. It was a simple order but look forward to using them again.
Quick and easy transaction. I would order from Etrailer again if I need anymore trailer parts.
I order a hitch for my sprinter van. It came quick and the installation was easy. It bolted on perfectly and all the holes lined up. Instructions were easy to follow. Was able to install in about 90 minutes. Thank you..
Our go to place for ordering our car accessories.
Highly recommend
It was easy shopping for my class a Motorhome and my GMC Sierra. Suspension enhancement products were easy to find and all the videos were very helpful.
First item was perfect the second was correct I called and Randall helped me get it taken care of fast.
Once my order was received, I was notified, and the order was sent out very quickly. The lock I ordered works perfectly for a hard to fit opening.
Quick and easy! Being able to load in the vehicle information allows you to go directly to what parts fit the truck. No guessing...
Joshua B help getting the rims i need to finish my project someone needs to give him a raise if it wasn't for him a was s out of luck thank u very much
Shipping was faster than expected. The site gave me an expected delivery date of Dec. 3 I got three days earlier.
Always great customer service. One call takes care of any issues.
Fine, no complaints, have not installed the product yet. The product was on sale and was a name brand at a lower price than I could find anywhere else.
I just purchased a new Ram, and needed an adjustable ball hitch. Etrailer had the best selections to choose from. What choices! I picked out an aluminum class IV dbl ball hitch. Only took a few days to get here. The hitch is perfect. Solid and well built. It also included the hitch locking pin! Couldn't be happier!
Quickly navigated to the product I needed. Wish install instructions had been included.
Received the base plate on time. The installation video and written instructions were very helpful. No issues with the installation.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members