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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Positive experience start to finish. Love that they offer a product compatibility tool for hitches.
Great experience, will do it again... I just looks at so many places until finally found the right one, etrailer...
Quick and easy process. Love that you match it to the motorhome make and model
Everything as far as ordering and receiving part was awesome.
I did find it much easier to remove grill and splash shield to access inside mounting
Bolts.
Well made design and structure. Easy to assemble. Quick delivery.
Great communication and updates during shipping. Videos assisted with installation of wiring.
The delivery was about 3 days later than expected to be but I do not think that is Etrailer's fault, but they may consider my response in the future when determining who to use as a shipper because when it's late it comes back to Etrailer regardless. But the problem I have with Etrailer is my adapter I received does the job, but they had to make it up by adding the one 7 pin end and they just attached the wires and used black electrical tape to cover the area rather than it being a professional looking job and a good solid adapter cord.
Arrived when promised item was correct took me about 30 minutes to install and I was ready to go
Box was damaged and product had slight paint damage- Box was too big and did not secure hitch
The box was damaged and opened, with items falling out, but everything was included
Replaced my roof mounted AC unit on my travel trailer last summer. The inside air distribution with the controls was on back order. Now I have time to work on it again so I ordered the part. It was delivered in a short amount of time.
Usps had the package within 15 miles of my location for one day then sent it to over 50 miles away held it for day so I had a two day loss finally got it on Saturday so this is totally on usps.
Best price on internet, great instructions on mounting to the vehicle
Went very well. Fit perfect thanks to the great design and video. Took 1 hour to complete.
I ordered a aluminum 8 inch drop to fit a 2 inch receiver and that is what I got but it was a used one or a returned one the stickers were peeled of with part remaining it had marks on it where it was in a receiver previously and it had had a ball mounted on it with the scar marks from the lock washer, I was supposed to got a brand new one, I have ordered before from e trailer with no issues but this time they sent me a returned product at a new price so needless to say I will not be purchasing from e trailer again and I will tell everyone I know what they did!
Overall,an enjoyable experience shopping with this company.
Easy to order. Very disappointed that the item arrived with the box torn open. It was supposed to be a gift. Notified etrailer and they just said thank you for letting us know.
Easy to find answers to my questions. Thank you!
Our trailers dressing room door handle has always been wonky and now it's finally broke so we scoured the internet for a new one. I needed a 4 1/4 by 4 1/4 handle but I couldn't find one. This one was the best we could fine and all we had to do was widen the hole by a half inch so it worked well.
We (my husband and I) bought chains so we can drive in snowy conditions, it was easy to purchase from etrailers and they suggested the right sized chains for our car! Thank you!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members