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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Etrailer offered quite a bit of detail allowing me to decide on the purchase
Springs were poking out of box when delivered.
Lucky there were no small parts with this order, they would have fallen out the hole.
I had a bad side view camera on the motorhome I recently purchased. I found the replacement on etrailer.com and replaced it today. Quick and easy installation in under 20 minutes and the view is crystal clear. Although the right side camera functions it is very foggy so I bought another camera from etrailer.com so they will both be clear now.
Honestly arrived a lot faster than expected, which was awesome!
All went well. Thank you for your help. We will be using your services again…
It's a Christmas gift for my husband….will let you know later if he likes it…which I'm sure he should….trailer hitch plug for his Ram
Easy to navigate the web site.
Second time ordering from this company.Fast delivery.
It's been cold, have not opened the box, and could not tell you if it's the right part
I Wish all retailers operated like this Company.
Called about an ordering problem, had my answer in 30 sec, lady I talked to was very knowledgeable about electric trailer brakes, which surprised me.
Knew what I needed before I really did and I got them in a couple days.
I USE ETRAILER ALL THE TIME. GREAT EXPERIENCE! SHIPPING IS QUICK AND THE PRODUCT IS WHAT IS EXPECTED!
Great service with the decision of which chains to order for our situation. Speedy arrival of product to our door. And, as of last night, we used them for a treacherous drive to/from a city an hour away and were quite satisfied with the additional control of our truck on ice and snow. We were held along the road by CDOT while several vehicles were assisted on an icy stretch, and the plough driver noticed our chains and complimented them. 😊
Received the hitch ahead of time. Website and tutorial were excellent. Installed with ease on car in about 90 minutes. Very happy.
This site makes getting the proper product easy i was kept in the loop during the entire process from the second i placed my order till it arrived. I will 100% order all my trailer needs from etrailer.
Excellent service and great product was as always easy to order from e-trailer
I recently installed a brake controller in my RV. While doing so I found out that the RV came from the factory prewired for towing. I spent the few bucks and ordered the adapter to connect my controller to the factory wiring. It was as easy as connecting one end into the factory harness and the other into the controller. Now I'm a safe and happy camper.
Easy and well-built product. Good installation instructions for a change. Thank you for your company.
I can't review the item because it isn't functional due to poor packaging and shipping.
Kate F. Was very helpful in helping me locate correct item for my trailer.
Fast shipping. Easy to navigate their website
I would recommend this business
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members