• Etrailer.com

Etrailer.com

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Overview

Etrailer.com has a rating of 4.77 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. Etrailer.com ranks 55th among Auto Parts sites.

  • Service
    11
  • Value
    11
  • Shipping
    9
  • Quality
    6
Positive reviews (last 12 months): 92.9%
Positive
13
Neutral
0
Negative
1
See all photos
How would you rate Etrailer.com?
Top Positive Review

“Reply from Conner L. Etrailer.com”

Tim M.
7/29/21

Conner's answer was just what I needed. I'm having a problem with the leaf spring suspension on a tandem goose neck trailer. It has 8K Dexter axles. Breaking springs, damage to the spring hangers and bad tire wear. We load a Bobcat track loader and drilling supplies. Not over loaded. I'm thinking about trying the Sumo Helper springs or a shock absorber system. I like the Etrailer.com site. Have ordered trailer parts from the site before. Thanks!

Top Critical Review

“Blocks Negative Reviews”

Ryan P.
2/3/22

I was very happy with Etrailer.com until a recent purchase. I was very disappointed with the product. A week later, I received an email to review the product. I left an honest, but negative review. Out of curiosity, I checked the status of this review a few weeks later. It does not show up on the website. I contacted them. Still no review. That was 3 months ago. Still no review. The only reason I can see for this is that they prioritize sales over customer satisfaction. The hide negative reviews to prevent customers from making informed decisions. I am done doing business with them. Why have a review system if you plan on blocking negative reviews?

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user timm1290
1 review
0 helpful votes
July 29th, 2021

Conner's answer was just what I needed. I'm having a problem with the leaf spring suspension on a tandem goose neck trailer. It has 8K Dexter axles. Breaking springs, damage to the spring hangers and bad tire wear. We load a Bobcat track loader and drilling supplies. Not over loaded.
I'm thinking about trying the Sumo Helper springs or a shock absorber system. I like the Etrailer.com site.
Have ordered trailer parts from the site before. Thanks!

Thumbnail of user joeyw129
1 review
0 helpful votes
July 16th, 2023

My go to place for tire/wheel replacemen for my trailers. Great looking rims, quality tires, and fast shipping! You will not be disappointed when you give them a chance.

Products used:
Trailer rims and tires

Service
Value
Shipping
Quality
Thumbnail of user raulc168
1 review
0 helpful votes
January 30th, 2022

Had a chance to ask about reversing the location of the motor in the above-described item. It was nowhere to be found and Kyle from ETrailer researched and returned with an answer to my question on a personalized basis at the item page. Because of it, it allows me to continue pursuing my interest on said item. Will be purchasing it in a few days. What an outstanding company for the times.

Tip for consumers:
Take your time and go over your item in detail. They will guide you and answer anything you may want to know about it, with commnts, videos or reviews.

Products used:
So far none

Service
Thumbnail of user chadh576
1 review
0 helpful votes
July 27th, 2023

The hitch came promptly, instructions were easy to understand, and it fit perfectly. Had a friend help with the installation and it took about 20 minutes.

Thumbnail of user 09cvoroadglide
1 review
0 helpful votes
June 27th, 2023

I was having a difficult time finding the perfect exact fit tow hitch for my 1994 full size Dodge van. This one fits perfectly. Thank you

Thumbnail of user malil2
1 review
0 helpful votes
February 4th, 2022

Wow this question was driving me crazy and bam it was answered both swiftly and professionally. Thanks Scott for making this accidental stove top breakage a simple and awesome experience. We haven't yet received it but according to the carrier it will arrive on Monday. Thanks again ya'll I will do a shout out to ya'll and definitely will recommmend.

Service
Value
Shipping
Thumbnail of user charlesr1735
1 review
0 helpful votes
July 22nd, 2022

Thanks again for etrailer! Really quick shipping, helpful answers to my questions (thank you Kyle S). Awesome group of people!

Thumbnail of user randyroberts511
1 review
0 helpful votes
August 9th, 2023
Verified purchase

After a lot of research, I still could not find an answer to a question about compatibility of a trailer tow harness and a flat tow harness on my Jeep Wrangler. I submitted a question to etrailer.com and received and answer in less than an hour. Jerred was concise and thorough in his response and gave me the answer I needed. Great company with knowledgeable people.

Value
Shipping
Quality
Thumbnail of user davidb8508
1 review
0 helpful votes
July 14th, 2022

Quick answer to my equipt concerns. Gave part number match which i was looking for. Great web site for all your towing questions. Thanks Guys David B.

Thumbnail of user pastorbobfeil
1 review
0 helpful votes
July 25th, 2023

Was looking for info on my need. And recommended items from them on exactly what I needed. Great help.

Thumbnail of user johnwk1
1 review
0 helpful votes
September 2nd, 2022

Jamison C. Deserves a big "attaboy" from me for a job well done. I still can't believe that
No one at the Hyundai dealership or the headquarters of Hyundai customer service
Could answer my question. Thanks Jamison.

Jack K

Thumbnail of user davidx583
2 reviews
0 helpful votes
February 26th, 2024

Easy to navigate website. Easy to drill down to find correct parts for specific vehicles. Intuitive search recommends items make sure you have everything you need. Great support and installation videos.

Value
Shipping
Quality
Thumbnail of user darrins49
1 review
0 helpful votes
September 2nd, 2021

At the moment I'm heading to Texas from the coast of North Carolina... And I am towing a 6x12 single axle trailer full of household items... And it is going great... I'm now in the mountains of Alabama and it's pulling great up and down these mountain hills... Love it... Audi A7 2012 Supercharger 464hp...

Thumbnail of user deana272
1 review
0 helpful votes
July 22nd, 2023

Gregory M answered within minutes of my post and the response was exactly what I needed to sort through my wiring issue.
Thanks
Dean

Products used:
Just service advice from Etrailers.com

Service
Value
Quality
Thumbnail of user charlieg177
1 review
0 helpful votes
August 29th, 2021

The adapter worked as advertised
Once I figured out that the manufacturer did not connect the ground wire to my travel trailer correctly for the camera
I was only getting 10 volts to the camera after I connected the 7 way adapter I was getting almost 13 volts
Camera works great
Thanks to e trailer and ferrion

Thumbnail of user martinw459
1 review
0 helpful votes
September 22nd, 2022

I asked Conner a couple of stupid questions, that he answered promptly and honestly. He saved me from making a purchase that I would have had to return, and that's the sort help that makes customers respect a company and the people they hire.

Thank you very much.

Thumbnail of user victori.luis
1 review
0 helpful votes
February 29th, 2024

Thank you so much for the quit help specially to Bud M. Specialist and the chat assistant Lakeiya.
Keep doing business like that

Tip for consumers:
support the good work an the exhortation to those Co. to do better business.

Products used:
Duo term domestic RV ac unit part #3107541.009

Service
Value
Shipping
Thumbnail of user ryanp507
3 reviews
1 helpful vote
February 3rd, 2022

I was very happy with Etrailer.com until a recent purchase. I was very disappointed with the product. A week later, I received an email to review the product. I left an honest, but negative review. Out of curiosity, I checked the status of this review a few weeks later. It does not show up on the website. I contacted them. Still no review. That was 3 months ago. Still no review. The only reason I can see for this is that they prioritize sales over customer satisfaction. The hide negative reviews to prevent customers from making informed decisions. I am done doing business with them. Why have a review system if you plan on blocking negative reviews?

Tip for consumers:
Do your research from another site. Don't trust the reviews you see.

Products used:
Air Lift 5000 suspension system

Service
Value
Shipping
Returns
Quality
Thumbnail of user ohcountryboy56
1 review
0 helpful votes
March 6th, 2024

Received a quick and thorough explanation from Robin - thank you. Not the reply I was hoping for, given the etrailer does not offer what I am looking for, but so it goes. I was looking for a trailer hitch that is longer than 8 inches, that also has the sway bar tab on it. As always etrailer has been helpful and quick to reply.

Thumbnail of user carlb847
1 review
0 helpful votes
January 31st, 2023
Verified purchase

Was wanting to upgrade my brake controller, but needed help finding the correct wiring harness. Asked for help with that, and Jered promptly answered with the part number that I needed to use. I ordered it and have already received it.

Thumbnail of user carln282
2 reviews
0 helpful votes
April 12th, 2023

As soon as I get the title for the truck. I'll be ordering the Reese Sidewinder and wedge. The Demco above bed rails have hex bolt heads on top of the rails. So I am looking at other rails to install, that have carriage bolt heads on the sides of the rails. I have trusted Etrailer for my projects and upgrades!
I tip my hat to a great company!

Service
Value
Shipping
Thumbnail of user tomd1251
1 review
0 helpful votes
March 21st, 2023

The answer sent was quick, accurate and easy to follow. Ultimately it helped me verify my issue. First time I used, and was impressed.

Thumbnail of user todds760
3 reviews
0 helpful votes
June 22nd, 2023

Everything came as described and on time. The website is easy to use and they have a vast assortment of items to choose from.

Thumbnail of user richm488
1 review
0 helpful votes
October 19th, 2022

Jameson provided a timely and informative response to my inquiry about a fat tire E bike rack. I like your video review of the Hollywood E bike rack. Thanks for your help!

Products used:
I might buy a hitch e bike rack.

Service
Value
Thumbnail of user marilynw294
1 review
0 helpful votes
August 10th, 2021

Lazor S was very helpful to me. He answered my question and sent me tutorials. Great company to deal with. A++++

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