Etrailer.com has a rating of 4.0 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Etrailer.com ranks 40th among Auto Parts sites.
Etrailer is my go to resource for all things for my truck and 3 trailers - Travel, boat and utility. This was a rare miss. I asked about a leaf spring replacement for a small kayak/boat trailer. I sent the measurements 33" length and 1,500 pound weight rating I needed. The recommendation was for a shorter 30" and heavier duty 2,900 pound set of springs. This simply would not fit, nor would it be good to have nearly twice the weight capacity, as the springs would not compress, making the trailer bounce like a basketball, delivering jarring to the kayaks. The front of slipper springs has an eye that is bolted to a fixed bracket on the trailer frame. The rear end slips into a bracket welded to the trailer frame. At rest, the end of the slipper spring should be fully inserted into this bracket. The 30" spring recommended would be about 1.5" short of fitting into the rear bracket. Again, a rare miss. Luckily, I know enough about this to understand that what was recommended didn't work. I took the spring to a local trailer shop and walked out with a pair of matching springs.
Tip for consumers:
Their advice in this case was incorrect. This is the first incorrect advice I've gotten from this company in many years of dealing with them. I'm only providing this so that they may improve. I will still deal with them in the future.
Products used:
Trailer leaf springs
Date of experience: August 21, 2024
We were missing only a cap and the part was no longer available. We finally made one from a rubber furniture leg cover with advise from our hardware store.
Date of experience: July 30, 2024
Ordered new boarding steps from trick step. A tag was attached to the steps.
Needed to check trailer clearance.
Asked a question thru e mail@ etrailer.com.
They gave a few items to choose from.
I ordered the parts and they were shipped
Promptly and everything worked out perfectly. Thank you to etrailer.
Products used:
Extended trailer mount and a 2" trailer ball
Date of experience: June 3, 2024
My question was answered with a good practical suggestion, which has been my experience in the past with this company. They are focused on answering your question rather than on making a sale, so I find them trustworthy...which has often led to my buying from then. Good business practice.
Date of experience: May 13, 2024
Easy to navigate website. Easy to drill down to find correct parts for specific vehicles. Intuitive search recommends items make sure you have everything you need. Great support and installation videos.
Date of experience: February 25, 2024
Received a quick and thorough explanation from Robin - thank you. Not the reply I was hoping for, given the etrailer does not offer what I am looking for, but so it goes. I was looking for a trailer hitch that is longer than 8 inches, that also has the sway bar tab on it. As always etrailer has been helpful and quick to reply.
Date of experience: March 5, 2024
After a lot of research, I still could not find an answer to a question about compatibility of a trailer tow harness and a flat tow harness on my Jeep Wrangler. I submitted a question to etrailer.com and received and answer in less than an hour. Jerred was concise and thorough in his response and gave me the answer I needed. Great company with knowledgeable people.
Date of experience: August 9, 2023
As soon as I get the title for the truck. I'll be ordering the Reese Sidewinder and wedge. The Demco above bed rails have hex bolt heads on top of the rails. So I am looking at other rails to install, that have carriage bolt heads on the sides of the rails. I have trusted Etrailer for my projects and upgrades!
I tip my hat to a great company!
Date of experience: April 11, 2023
The hitch came promptly, instructions were easy to understand, and it fit perfectly. Had a friend help with the installation and it took about 20 minutes.
Date of experience: July 26, 2023
Conner's answer was just what I needed. I'm having a problem with the leaf spring suspension on a tandem goose neck trailer. It has 8K Dexter axles. Breaking springs, damage to the spring hangers and bad tire wear. We load a Bobcat track loader and drilling supplies. Not over loaded.
I'm thinking about trying the Sumo Helper springs or a shock absorber system. I like the Etrailer.com site.
Have ordered trailer parts from the site before. Thanks!
Date of experience: July 28, 2021
My go to place for tire/wheel replacemen for my trailers. Great looking rims, quality tires, and fast shipping! You will not be disappointed when you give them a chance.
Products used:
Trailer rims and tires
Date of experience: July 15, 2023
Jamison C. Deserves a big "attaboy" from me for a job well done. I still can't believe that
No one at the Hyundai dealership or the headquarters of Hyundai customer service
Could answer my question. Thanks Jamison.
Jack K
Date of experience: September 1, 2022
Had a chance to ask about reversing the location of the motor in the above-described item. It was nowhere to be found and Kyle from ETrailer researched and returned with an answer to my question on a personalized basis at the item page. Because of it, it allows me to continue pursuing my interest on said item. Will be purchasing it in a few days. What an outstanding company for the times.
Tip for consumers:
Take your time and go over your item in detail. They will guide you and answer anything you may want to know about it, with commnts, videos or reviews.
Products used:
So far none
Date of experience: January 30, 2022
I asked Conner a couple of stupid questions, that he answered promptly and honestly. He saved me from making a purchase that I would have had to return, and that's the sort help that makes customers respect a company and the people they hire.
Thank you very much.
Date of experience: September 21, 2022
At the moment I'm heading to Texas from the coast of North Carolina... And I am towing a 6x12 single axle trailer full of household items... And it is going great... I'm now in the mountains of Alabama and it's pulling great up and down these mountain hills... Love it... Audi A7 2012 Supercharger 464hp...
Date of experience: September 1, 2021
Wow this question was driving me crazy and bam it was answered both swiftly and professionally. Thanks Scott for making this accidental stove top breakage a simple and awesome experience. We haven't yet received it but according to the carrier it will arrive on Monday. Thanks again ya'll I will do a shout out to ya'll and definitely will recommmend.
Date of experience: February 4, 2022
I was very happy with Etrailer.com until a recent purchase. I was very disappointed with the product. A week later, I received an email to review the product. I left an honest, but negative review. Out of curiosity, I checked the status of this review a few weeks later. It does not show up on the website. I contacted them. Still no review. That was 3 months ago. Still no review. The only reason I can see for this is that they prioritize sales over customer satisfaction. The hide negative reviews to prevent customers from making informed decisions. I am done doing business with them. Why have a review system if you plan on blocking negative reviews?
Tip for consumers:
Do your research from another site. Don't trust the reviews you see.
Products used:
Air Lift 5000 suspension system
Date of experience: February 3, 2022
I asked a question and Mark S replied promptly, with the information I needed and was very helpful. Ordered our tire chains, looking forward to receiving them and installing prior to really needing them on our vacation to the mountains!
Date of experience: January 21, 2022
Was very helpful in getting the right Surge Brake actuator for my tailer.
Look the details and help me match my model or make suggestion for what i could replace it with.
Date of experience: August 31, 2023
Was wanting to upgrade my brake controller, but needed help finding the correct wiring harness. Asked for help with that, and Jered promptly answered with the part number that I needed to use. I ordered it and have already received it.
Date of experience: January 29, 2023
Very quick shipping and it fit perfectly. I wasn't able to find a cat III locally, so I searched the Internet and found your web site. It was clear and easy to use.
Date of experience: May 22, 2023
Robin answered all my questions appropriately and quickly with examples of the product's I needed to complete my task.
Products used:
None yet
Date of experience: April 25, 2024
Was looking for info on my need. And recommended items from them on exactly what I needed. Great help.
Date of experience: July 25, 2023
Gregory M answered within minutes of my post and the response was exactly what I needed to sort through my wiring issue.
Thanks
Dean
Products used:
Just service advice from Etrailers.com
Date of experience: July 20, 2023
I had a specific question about the availability of WeatherTech Floor Mats for the new F 350 Super Duty 2022 Ford I have on order. The response was spot on, quick, concise and answered my question completely.
Date of experience: November 22, 2021
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