Etrailer.com

Etrailer is my go to resource for all things for my truck and 3 trailers - Travel, boat and utility. This was a rare miss. I asked about a leaf spring replacement for a small kayak/boat trailer. I sent the measurements 33" length and 1,500 pound weight rating I needed. The recommendation was for a shorter 30" and heavier duty 2,900 pound set of springs. This simply would not fit, nor would it be good to have nearly twice the weight capacity, as the springs would not compress, making the trailer bounce like a basketball, delivering jarring to the kayaks. The front of slipper springs has an eye that is bolted to a fixed bracket on the trailer frame. The rear end slips into a bracket welded to the trailer frame. At rest, the end of the slipper spring should be fully inserted into this bracket. The 30" spring recommended would be about 1.5" short of fitting into the rear bracket. Again, a rare miss. Luckily, I know enough about this to understand that what was recommended didn't work. I took the spring to a local trailer shop and walked out with a pair of matching springs.

We were missing only a cap and the part was no longer available. We finally made one from a rubber furniture leg cover with advise from our hardware store.

Ordered new boarding steps from trick step. A tag was attached to the steps.
Needed to check trailer clearance.
Asked a question thru e mail@ etrailer.com.
They gave a few items to choose from.
I ordered the parts and they were shipped
Promptly and everything worked out perfectly. Thank you to etrailer.

My question was answered with a good practical suggestion, which has been my experience in the past with this company. They are focused on answering your question rather than on making a sale, so I find them trustworthy...which has often led to my buying from then. Good business practice.

Easy to navigate website. Easy to drill down to find correct parts for specific vehicles. Intuitive search recommends items make sure you have everything you need. Great support and installation videos.

Received a quick and thorough explanation from Robin - thank you. Not the reply I was hoping for, given the etrailer does not offer what I am looking for, but so it goes. I was looking for a trailer hitch that is longer than 8 inches, that also has the sway bar tab on it. As always etrailer has been helpful and quick to reply.

After a lot of research, I still could not find an answer to a question about compatibility of a trailer tow harness and a flat tow harness on my Jeep Wrangler. I submitted a question to etrailer.com and received and answer in less than an hour. Jerred was concise and thorough in his response and gave me the answer I needed. Great company with knowledgeable people.

As soon as I get the title for the truck. I'll be ordering the Reese Sidewinder and wedge. The Demco above bed rails have hex bolt heads on top of the rails. So I am looking at other rails to install, that have carriage bolt heads on the sides of the rails. I have trusted Etrailer for my projects and upgrades!
I tip my hat to a great company!

Conner's answer was just what I needed. I'm having a problem with the leaf spring suspension on a tandem goose neck trailer. It has 8K Dexter axles. Breaking springs, damage to the spring hangers and bad tire wear. We load a Bobcat track loader and drilling supplies. Not over loaded.
I'm thinking about trying the Sumo Helper springs or a shock absorber system. I like the Etrailer.com site.
Have ordered trailer parts from the site before. Thanks!

My go to place for tire/wheel replacemen for my trailers. Great looking rims, quality tires, and fast shipping! You will not be disappointed when you give them a chance.

Jamison C. Deserves a big "attaboy" from me for a job well done. I still can't believe that
No one at the Hyundai dealership or the headquarters of Hyundai customer service
Could answer my question. Thanks Jamison.

Jack K

Had a chance to ask about reversing the location of the motor in the above-described item. It was nowhere to be found and Kyle from ETrailer researched and returned with an answer to my question on a personalized basis at the item page. Because of it, it allows me to continue pursuing my interest on said item. Will be purchasing it in a few days. What an outstanding company for the times.

Wow this question was driving me crazy and bam it was answered both swiftly and professionally. Thanks Scott for making this accidental stove top breakage a simple and awesome experience. We haven't yet received it but according to the carrier it will arrive on Monday. Thanks again ya'll I will do a shout out to ya'll and definitely will recommmend.

I was very happy with Etrailer.com until a recent purchase. I was very disappointed with the product. A week later, I received an email to review the product. I left an honest, but negative review. Out of curiosity, I checked the status of this review a few weeks later. It does not show up on the website. I contacted them. Still no review. That was 3 months ago. Still no review. The only reason I can see for this is that they prioritize sales over customer satisfaction. The hide negative reviews to prevent customers from making informed decisions. I am done doing business with them. Why have a review system if you plan on blocking negative reviews?

Was very helpful in getting the right Surge Brake actuator for my tailer.
Look the details and help me match my model or make suggestion for what i could replace it with.