Etrailer.comReviews 41

Etrailer is my go to resource for all things for my truck and 3 trailers - Travel, boat and utility. This was a rare miss. I asked about a leaf spring replacement for a small kayak/boat trailer. I sent the measurements 33" length and 1,500 pound weight rating I needed. The recommendation was for a shorter 30" and heavier duty 2,900 pound set of springs. This simply would not fit, nor would it be good to have nearly twice the weight capacity, as the springs would not compress, making the trailer bounce like a basketball, delivering jarring to the kayaks. The front of slipper springs has an eye that is bolted to a fixed bracket on the trailer frame. The rear end slips into a bracket welded to the trailer frame. At rest, the end of the slipper spring should be fully inserted into this bracket. The 30" spring recommended would be about 1.5" short of fitting into the rear bracket. Again, a rare miss. Luckily, I know enough about this to understand that what was recommended didn't work. I took the spring to a local trailer shop and walked out with a pair of matching springs.

We were missing only a cap and the part was no longer available. We finally made one from a rubber furniture leg cover with advise from our hardware store.

Ordered new boarding steps from trick step. A tag was attached to the steps.
Needed to check trailer clearance.
Asked a question thru e mail@ etrailer.com.
They gave a few items to choose from.
I ordered the parts and they were shipped
Promptly and everything worked out perfectly. Thank you to etrailer.

My question was answered with a good practical suggestion, which has been my experience in the past with this company. They are focused on answering your question rather than on making a sale, so I find them trustworthy...which has often led to my buying from then. Good business practice.

Robin answered all my questions appropriately and quickly with examples of the product's I needed to complete my task.

Received a quick and thorough explanation from Robin - thank you. Not the reply I was hoping for, given the etrailer does not offer what I am looking for, but so it goes. I was looking for a trailer hitch that is longer than 8 inches, that also has the sway bar tab on it. As always etrailer has been helpful and quick to reply.

Thank you so much for the quit help specially to Bud M. Specialist and the chat assistant Lakeiya.
Keep doing business like that

Easy to navigate website. Easy to drill down to find correct parts for specific vehicles. Intuitive search recommends items make sure you have everything you need. Great support and installation videos.

The response was timely and spot on for addressing the issue I reported. Thanks for the excellent customer service.

Was very helpful in getting the right Surge Brake actuator for my tailer.
Look the details and help me match my model or make suggestion for what i could replace it with.

After a lot of research, I still could not find an answer to a question about compatibility of a trailer tow harness and a flat tow harness on my Jeep Wrangler. I submitted a question to etrailer.com and received and answer in less than an hour. Jerred was concise and thorough in his response and gave me the answer I needed. Great company with knowledgeable people.

Gregory M answered within minutes of my post and the response was exactly what I needed to sort through my wiring issue.
Thanks
Dean

My go to place for tire/wheel replacemen for my trailers. Great looking rims, quality tires, and fast shipping! You will not be disappointed when you give them a chance.

Everything came as described and on time. The website is easy to use and they have a vast assortment of items to choose from.

Very quick shipping and it fit perfectly. I wasn't able to find a cat III locally, so I searched the Internet and found your web site. It was clear and easy to use.

As soon as I get the title for the truck. I'll be ordering the Reese Sidewinder and wedge. The Demco above bed rails have hex bolt heads on top of the rails. So I am looking at other rails to install, that have carriage bolt heads on the sides of the rails. I have trusted Etrailer for my projects and upgrades!
I tip my hat to a great company!

This is the place to get all your trailer/vehicle information. Good advice from the experts. The videos are a great help and allow you to get the job done right.