eTeacherHebrew

Needed to cancel before classes started because I would have limited availability. This school has made every second of this process an absolute *nightmare.*

They called my phone about 5-8 times a day, leaving no message identifying who was calling. I have had to block the number.

They refuse to take multiple emails as cancellation confirmation, still harass me regularly and have essentially stolen money from me.

This has been the most regrettable education decision I have ever made, I would recommend literally anywhere else.

1. Their promotion/hard sell is at best dishonest and at worst unscrupulous!
2. They do not inform you that you will NOT get a refund if you change your mind or need to withdraw FOR ANY REASON.
3. In my opinion, Rosen representatives are unprincipled and ruthless.
4. Between Nov 27,2023 and Jan 11,2024 Rosen withdrew over $1000 CDN from my Visa. In that time period there were two 1 hour lessons, followed by a two week Christmas break. They refused to reimburse me even a portion of the fees they claimed when I had to withdraw.

Whatever is written on their website is a lie! Then when you speak to them, they give you completely different information, saying it must have been a mistake on the website.
Just one example: it says each level of Modern Hebrew course gives you 2 academic credits from the Hebrew University, for 98$ a month, 2 hr per week. None of it is true! First of all, it's only 1 hr per week, not 2. Secondly, most courses don't give you any credits and thirdly, if they "find" a class that suppose to give you these university credits, they want you to pay another $400.
When i told the sales person about all these lies, he said doesn't know what to say!
I'm going to contact the Hebrew University to make sure they will be no longer involved with this scam.

Please Do Not Enroll
This school is horrible I lost my March of this year and I contacted the school March 12 to inform them that I am unable to continue the course. They said they would have work with me but here it is June, I have not landed anything and told them cannot continue. Well I am being threatened that they will send me to collection. I don't recommend the school. Also they are going to charge me 835 cancellation fee. Go somewhere else because they are scammers.

I began to learn with Rosen School, formerly eTeacher Hebrew, some 5 years ago: ulpan level 6, level 7 and level 8 twice (because it's so great). Every year has been a great experience and I hope to follow with many more years. Fees seem to me very affordable considering time and levels they offer. Teachers are so good, nice and ready to help at any time you need. During those 5 years I never had any trouble with payment. Highly advisable.

For a year I was quite satisfied with eteacher. Recent events have shown eteacher as money grabbers. They took money from my credit card for courses that did not start for 30-36 weeks and then wanted money for ongoing classes.It is like paying for groceries and the teller telling you when you pick up your groceries to go home. "Hey you need to pay for those. What you payed me for were for future groceries." A money grabbing scam if ever I saw one. The three purchases were unknown to me until I started to enquire why my balence was so low. I suggest people who have had simular experience as I have to complain to the Israeli Consumer Council and Hebrew University Jerusalem. Let us take action through Israeli grounded institutions that they will have a harder time to ignore.

Psalm 34:14 Turn away from evil and do good. Search for peace, and work to maintain it.

Hebrews 12:14 Follow peace with all men, and holiness, without which no man shall see the Lord.

Kind of comforted to see many got cheated by the theft-like school, as many have experienced, they really just focus on getting money from you. They sell you program without telling you time limit, and insane cancellation strategy (purposely), that is cheating. When I figured out several months later, they charged 741 euros on my credit card directly for cancellation. So I almost ended up paying over 2200 euros and not able to finish half of Hebrew A course. I fired a dispute through the bank, after long week of fighting with (extreme) terrible customer service, (that never it's reachable directly to the responsible people), eventually they refunded me partially, and reopened Hebrew A. But it was such a painful experience and a loss of much money, in total I spent 1874, 7 euros to be able to learn just Hebrew A course. Really insane experience.

Advice: don't be kind to their sales persons, those who are called academic advisors, they are robbers! Be really careful about your investment with this school.

I have tried many Hebrew learning programs on my own, but my teacher and the materials really helped me learn better. I was able to strengthen my foundation and increase my confidence in speaking. I saw complaints about the aggressive sales tactics, but Israeli businesses style is very direct that way. There were some discounts and financing options which made it affordable. I really enjoyed the small class group with students from all over the wold!

I regret ever having come across this company and warn everyone to avoid them at all costs. They are basically a spam company and are not committed to teaching but rather to extracting money from people with unfair terms. You cannot cancel and receive a fair refund, even if you don't take the course. You cannot directly contact them--they can only contact you and treat you unprofessionally and bully you into paying them for services they have not rendered. WOULD NEVER RECOMMEND THEM, EVER. STAY AWAY.

Had the same bad experience many described above.

I believe this company should be forced by the law to explain verbally and make clear to future clients their cancellation fees and refund policy at the time of sale. (Specially when selling their classes to elderly people with poor computer background which are promissed, without a trial period, that it will be easy for them when it is NOT.)

I ended up paying 1,617 dls for two classes.
Their terms and conditions says that even before you start the first class, you have lost a significant percentage of your payment.

From my point of view, charging for a service you did not provide under fraudulent terms and conditions is not good at all. Terms that have that strong impact should be verbally made very clear (as their are if you purchase a flight in an airline online)

Just wish you karma take care of your business...

After having the most hideous experience with this company 10 years ago where they managed to get out a few hundred dollars from my card but actually tried more but my card was already maxed out, I see they are still going strong and up to their old tricks. A formula that has worked well for them. One of the ways they scam you is by sending you out samples but when you sign for them, then they can say to the bank that this was a purchase and hence the charge.
Today I received an email from another company in Israel trying to sell stuff and I wonder if they sold my email address too.

I had a big problem with Rosen School of Hebrew (formerly eteacherHebrew.com) when I cancelled my study after 1,5 lessons: their cancellation fee was accomplishing the payment for the whole amount for the complete level. So I paid unwillingly for the whole level even after only 1,5 lessons. But when I complied very strongly, they found a good solution, which made me satisfied. So I can express my positive experience with them now in total I learned there a lot in a good way I finished there four levels this was the begin of the fifth.

Be very careful of this group. They are very aggressive when selling "packages" and will not allow you to make any changes after 5 days. Customer service is slow and not particularly helpful. And they will call you over and over and over if they think you're going to purchase something. The materials for the classes are OK, but there are no supplementary materials available for exercises. Class participants are not grouped well (we had a class with mostly Spanish-speaking students, and the teacher answered their questions in Spanish, which we do not speak). Tips: Demand to interview the teacher; only sign up for the minimum; do not sign up to receive the newspaper. Expect many phone calls if they smell a sale.

Sept 22 update:
After reading the response I received here, I contacted the person who responded three times with no answer. Very unfortunate. Will post additional info if and when I receive any reply.