eTax.com

Advertising indicated that eTax was a free software to file a tax return electronically with the IRS. When our refund arrived at our bank it was a little over $100 less than what was indicated on the filing with the IRS. When I checked the "Where's my refund" on IRS.gov it indicated what the filing did. It wasn't the fault of the of the IRS. I think I'll do something different next year. Maybe get a part time job with a filing service and get an "employee" discount :) Shame on you "eTax". Never again!

They resolved my issue and explained the process in a way I could understand it. My problem was addressed by an agent who personally reached out to me.

My first year filing taxes. My cousin said she got some good refunds with this site. Was easy to use, got credit for school tuition.

I filed my federal taxes with eTax and didn't realize that my return would be considered Premium and cost $49.95 to file. As the site walked me through the process, it never indicated at any point that there was going to be a filing fee. So much so that at the end of submitting my tax info, the site asked for credit card info and I was confused about why. So I read the only text on the the page carefully--it mentioned FREE filing, FREE data storage, etc. There was no mention on the page of any kind of charge so I thought perhaps the company just wanted to store my card info in case I used the site in the future and so I hit File. A few hours later I received an email saying the IRS had accepted my return. There was no mention of any charge, no receipt, nothing like that. So you can imagine my surprise when I found a $49.95 charge on my credit card from eTax.
I called customer service and the rep said that when you enter credit card info, a "voucher" pops up on the right side of the screen that says how much you're being charged. That may happen sometimes, but it didn't happen in my case. There was no pop-up, no voucher, no charge listed and the fact that the company was so reticent about informing me that I had been charged makes me skeptical about their practices. She also said that filing a federal return is only free IF you file a state return at the same time--but the site failed to mention that during the process too.
I called my credit card issuer and they have been wonderful. They are working with me to try to dispute the charge and we'll see what happens.

After several years of logging my tax
After several years of logging my tax return with Etax they have advised that i have been flagged by ATO as possible audit. Senior agents are now saying that my tax affairs are too complicated and refuse to complete my taxes as it takes too much time and they are more suited to people with lesser tax requirements - disappointing they wont return calls and only respond via email - there are too many layers of people to speak to and the tax agents that finalise your returns don't get on the phone as they are "too busy" - Senior account told me to go see a face to face agent while i am in lock down in Melbourne

I did my tax return through etax on line. The web sight said this a a free filing service for federal tax return. Upon completion. The web site showed they had a charge. Rather than use my debit or credit card to pay for this fee, I elected to let them take the 29.95 fee out of my refund of $245. I never received any from etax about my refund. I went into my bank account to verify my retirement deposit. I found out etax had put $29.00 in my account for my refund. I called them they said they only got $129.00 from IRS.and because I had them to pay the money they had to charge additional fees. Which were not disclosed. I rate there service a zero and will not use them again. There response was all tax services charge this additional fee. I tried to use turbo tax, tax act, H & R Block they all said there would be no fee to file. All of them had up front charges that is why I used e tax this year because the charge they showed at the end of filing was at $29.95. Yes they did give a disclosure that my money first would be deposited in there affiliate bank in Penn. Yet they did not disclose any additional fee other than the 29.95. I did not get back my full refund from IRS, I asked to speak with a supervisor about my refund, she stated that was my problem. In the past when I used one of the other tax services, they put me in touch with IRS to get a correction done. E TAX never offered me any assistance other than to say they did what they were doing. I would not recommend using them to anyone. I score them a 0 on the scale

DO NOT USE THIS SERVICE! They took over $85 out of my $500 return, I read one review (after I used the service) that said they said the return was only free for people doing federal tax returns and when I did mine it said it was only free for state tax returns. They are thieves. The IRS should ban this company from doing business.

Pretty straightforward have been using for many years - tax expert always available...good tax program for my use and my hair biz

Used this believing it was free but although my Federal return seems fine enough, they really screwed up my State (MA) return. I called on 1/27/20 about their error and Tiffany said someone would research and get back to me within 48 hours but that the return was already filed so would have to be "retracted". Their error had us paying $187 but accurate figures yield a refund of over $900!

I called again today after receiving an indication (on my tax account) that the state taxes were submitted. I was advised by Brianna that they would contact MASS DOR to get the return back but I had called Mass DOR myself and was advised that returns cannot be retracted and that an amended return is required. So I advised her of such. I was transferred to a male, Lawford was his name I believe, who said that no return had yet been submitted. I complained (as did others on this review site) that I never saw anything about payment and credit cards, etc. He insisted I did but is unable to provide any documentation/copy of my checking off any boxes.

I insisted that they DO NOT submit any state tax return and he agreed to withhold it and send me a confirmation email about this matter. As of yet, nothing.

STAY AWAY from these schemers who cost me over $140 for a free filing.

E tax charged me over double of what other tax services charged
E tax fees $94.00
Turbo tax fees $39.99
Free tax USA fee $29.99

Have used this product for many years without any problems. Very easily understood and simple to do.