I ordered parfume for my girlfriend a month before Valentine's day. After three weeks I contacted them, wondering where is my item. Their response was:
"You have chosen Standart delivery, which is the cheapest and hides some risks. Please, check into the local post office of Royal mail, using your names"
Are you serious?! I picked the standard shipping method because I didn't need to rush the order, not because it is the cheapest!
And what risks are you talking about?!
The risk that could have been not sent at all?
I asked them if they have any tracking number or delivery confirmation, the response was the same: you choose the cheapest shipping method...
So what is it? I pay money, pick the standard shipping method(probably like most people do), they keep the money, don't send the order and blame on shipping risks?!?! That is great business! I should start one like that too:)
I wish you luck if you are going to order something from them. Be careful
P.S.
I left the same review on their site, hoping they will publish it...
They only publish good reviews on their site. The worst one is 3 stars
Completely agree, totally fake from Bulgaria, even tough the emails are coming out of the Sychelles. I got done over £100. Have spoken to someone from essence but gave me complete rubbish about different countries produce different products, ie Chanel is made in NY, London, Paris and quality may vary.BO££)CKS if you ask me.
Did order a perfume from this website on27/05/2011, £38.00, did not get anything, have writen several emails, and nothing at all, so BE AWARE, it is a scam, all looks good but it's a scam!
Please help spread this, so less people will be caught on this terrible fraud.
Many thanks.
Rogerio B.
www.essence-store.com
Website looks impressive as does the prices of perfumes and afershave but please don't be fooled. The products they sell are fake and from Bulgaria. After reading previous reviews just now people are suspecting it is the Bulgarian Mafia. Not nice people without any morals. Just spready the word... DO NOT BUY.
YOU HAVE BEEN WARNED.
They claim to have a business address in London and a London number which looks fine - only when you eventually get in contact with someone, they contradict each other one saying they are sitting in the London office and another 40 minutes later saying he's sitting in the Seychelles office. Lies all lies.
Your bank can not do anything as it isn't a fraudulent purchase and as such any dispute will be classed as a Merchant dispute. But don't expect to get your money back easily.
Their website Terms and Conditions states you can not receive a refund if you have opened your item - well, how on earth can you ascertain if it's real or fake? That's how they have you. But if you speak to them, they confirm you are allowed to open it and if you do and are not happy you can return for a full refund. Do not fall for this trap - it is a ploy to get you to open it. Your bank will not stick up for you if you do open it as you will have gone against their Terms and Conditions. You are screwed if you do and screwed if you don't. This company is based and registered overseas so you are not protected under UK law. Don't bother quotating Consumer Regulations 2000 at them it doesn't wash. You can't get the police involved either as it's out their 'jurisdiction' and interpol are doing nothing. You can't sue them and who would for a bottle of perfume?
Shame on them. I hope they rot in jail every single one of them that is connected to this SCAM.
WARNING! Essence Store is a BULGARIAN SCAM PIRATE perfume website!
DO NOT USE!
The website looks good you order they take your money. Nothing arrives. They bull$#*! you for months they give you fake 'tracking numbers' - you complain they offer you a voucher for another non-existent perfume. You NEVER get your money back unless you complain to your bank.
Looking around on the web it seems these are the same bunch of crooks that run Scentmall under various names (. Org,. Net. co.uk, scentmallcatalog.com etc) also out of Bulgaria. Look at the Scentmall reviews on Site Jabber. This is a very big fraud.
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Why doesn't Interpol shut them down?
From some of the reviews, a few people get sent some perfume but it is fake maybe even dangerous. DO NOT USE!
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If you are scammed by these pirates
A) Contact your bank or credit card company as soon as possible, open a dispute and hopefully you will get your money back in a few weeks.
B) Get your bank or credit card company to send you a new card and stop all payments on the old card
C) Contact your local BBB, police and fraud authorities check out some of the Site Jabber advice it's good. Thanks guys!
D) Help warn people by posting negative reviews on Site Jabber and any other review sites.
E) Don't use your real name / order number / location when posting they are not good people.
*Personal information redacted by admin
4 weeks late. Fake aftershave. Refused refund. Avoid
Overview
Essence-store has a rating of 1 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Essence-store most frequently mention and credit card. Essence-store ranks 236th among Perfume sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members