Overview
Escrow.com has a rating of 3.4 stars from 2,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job and domain name. Escrow.com ranks 3rd among Payment Processing sites.
Used Escrow.com to purchase a car. Paid extra for the lien holder service. Not worth the time or money to bother using this service as it's easier just to walk into the Lienholder's bank and do business. They did not guarantee or handle the title and the seller had to ship it to me anyway. So I received 0 utility for the fee. After the transcation they refused to assist and I was on my own to deal with the lienholder.
I am new to domain name sales and Mariana was a very helpful, competent and professional person to work with. Her communication was clear, concise and pleasant. She paid close attention to my transaction which was very reassuring. I plan on using escrow.com again.
When I made a deal with a seller to purchase a domain name for a sum that was quite large. I was nervous about the process. I was also nervous of being defrauded. The seller suggested escrow.com, and after some brief research, I agreed. Now having completed the transaction, I'm so happy we elected to use escrow.com. Not only did they protect me (and the seller too, making sure the payment was made and verifying my identity extensively), but they also made sure everything worked out after the sale was made. Their responses are quick and their team is very knowledgeable. For the work they do, I'm surprised their rates are so low. Thank you escrow.com. I will be sure to continue using and recommending you in the future.
It was a little difficult providing the codes to escrow as it will be easier if there was another way to provide it over the site rather than through email. I also needed help with the steps in getting the code.
Nothing, all good so far. This is my first transaction so can't see anything to improve yet.
It would be better if we offer more support via phone since we are unable to transfer them directly to the Concierge Team real time. The seller is old fashioned and would prefer to be assisted via phone.
A little more personality on the call.
Horrible. Do not send them money before all paperwork is approved! They will change the process and requirements on the go, and ask for another paper, another signature, and nothing of this is in their terms & conditions... and your money is just sitting there...
To all sellers: do not let your customers go through this experience. It will reflect on YOU.
I accidentally checked off assets as received and went one step too far and checked them as accepted. I was suddenly the new owner instead of having 3 days for a due diligence period. I did a quick chat with Escrow.com and Jenn M called me and got it set back one step. Thank you
This was the best follow up call I ever received and even less than 10 minutes, I am in tears of Joy, you actually turned my terrible experience way better - you are more than a 5 - thank you very much
Terri handled my unusual request like a true professional! I described my request as unusual because although the domain name transfer had occurred nearly a year ago, Terri quickly notified the buyer and processed the release of my escrowed funds in less than one hour.
Thanks so much for your help, Terri!
Neil Q. At Escrow.com Did an awesome Job Helping me With some issues I had when Finishing a Payment for Website. He Was friendly, Knew what I was talking about and Gave a hassle free solution. Awesome job Escrow.com
Everything was set for my car to be picked up on a Sunday, funds wired to escrow.com's bank on Thursday were to arrive on Friday. I checked my bank Friday morning and was surprised to see that my wire was returned by escrow.com's bank. I spent hours on the phone and in chats with escrow.com and no one would take ownership or contact THEIR bank to see why funds were returned. I ended up being charged $65 for the wire and had to delay the truck for pickup by a week. Service was marginal at best. They kept blaming my bank however we proved the wire was sent accurately. I used a competing service and had no issues. Will never use escrow.com again.
Kana was knowledgeable, professional, kind, with a great attitude. He had a positive demeanor and explained how their business model worked and assisted me in finding my way to resolve my business issues! You rock Kana! Thank you for your valuable information!
Ron took me through the payment process very clearly. I was also asked while on the line to submit my title document which he received when we were talking and he forwarded to the proper folks. He was very courteous, friendly and helpful.
This was my first utilizing Escow.com. Their concierge service was above and beyond what I expected. Multiple employees communicated quickly and efficiently, making the transaction process smooth and painless. Should I require this type of service in the future, I will not hesitate to contact their team first!
Their system requires you to give the a lot of very personal information and in the end has many issues.
My Drivers licence has nine numbers but they only accept 8 so it fails verification.
My Passport, likewise has 9 characters and they only accept 8 so once again it fails.
I sent photos (max resolution) of my licence but they rejected it because it needs to be bigger.
I just sold my domain using Concierge. Couldn't have been easier. The toughest part was dealing with Network Solutions to remove the blocks they put a *every* step. But, aside from that, Concierge received the funds, waited the Network Solutions-imposed three day wait and the following day my money was in the bank. Easy.
We had some issues regarding the verifying of our account and the online interface was a bit confusing, but once we called the customer service number, the agent identified the issues and walked us through exactly how to resolve them.
I won't do an informal purchase again--escrow.com made it cheap and very easy to securely acquire my ideal domain. The staff was very professional and experienced and worked very hard to make the process legible for me.
The purchased sept. 30th... took a very long time to complete the deal almost cancelled because of time frame to complete speed of getting things done... worst purchase i ever did it was much easier with pay pal
The first time i am worry and confused, but the team support can help and guide me well. If you are still doubtful and confused, you just email to *******@escrow.com for resolving your problems.
Finally, I successfully bought and transferred the domain I wanted.
Best Regards from Bandung City, Indonesia.
http://bursafranchise.com/
After such a long time of looking for the best way to process our payments, we found Escrow.com, In the beginning, we had to get accustomed to how thorough their process is, and we are happy that we did. We love their process and their customer service. Our rep Kana is fantastic. She went over and beyond our expectations to make sure that we were a priority. Our company will always work with Escrow.com for our payment processing. Thanks, Escrow.com, and shout-out to Kana for making us feel at home.
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- San Francisco, CA, United States
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Business History
When you choose Escrow.com, you benefit from our heritage as a trusted escrow provider, that over 1.4 million individuals have already used to help them securely and successfully handle their transactions.
Regardless of the type of product or service sales you manage, be it physical or non-physical products; Escrow.com delivers.
• Discreet handling and management of your Buyer and Seller
• Manage the entire escrow transaction from start to finish
• Superb track record giving you assurance your broker fee is secured
• Low cost, affordable online payment solution
• Reduced risk with robust and highly secure online payments process
• Award-winning company, trusted by millions worldwide
Aside from these benefits, Escrow.com is also incredibly easy to use, it’s intuitive, and it’s quick.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you much for the positive remarks on your recent transaction and our staff, Ron. We look forward to helping you in the future and be assured, we will always provide you with the best service possible.