Sitejabber Website Reviews and Complaints
  • Escrow.com

Escrow.com

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

Escrow.com has a rating of 4.17 stars from 2,217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job, and domain name. Escrow.com ranks 2nd among Payment Processing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 97.2%
Positive
449
Neutral
0
Negative
13
59
See all photos

What reviewers want you to know

Positive highlights

  • If you have a great domain name, the Concierge Service was a very helpfull.
  • I was having issues with the verification process and Ron was very helpful, nice, and informative.

Critical highlights

  • Customer service explained my transaction was blocked because I needed to upload an invoice.
  • I'm purchasing a domain name and going to pay through PayPal, which is from me.
How would you rate Escrow.com?
Business's Favorite Review

“Fast and extremely helpful customer service.”

Jack U.
2/23/21

I found Escrow.com while looking for some added protection in purchasing a vehicle with a lien against it, and I'm glad I went with them! They have moved everything along very quickly, and one of their customer service agents (named Kana) kept me in the loop during the whole process. I will absolutely use them next time I need to make a major purchase or sale - they keep both the buyer and seller protected, and their team takes the time to answer all of your questions.

See full review
Top Positive Review

“You're so nice”

Carl P.
11/28/23

You're so nice. Thank you for your patience with a senior person. I understand it a little better now.

Reviews (2,217)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) concierge service (32) domain name (44) wire transfer (16) verification process (14) anything right (10)
Thumbnail of user zekes6
1 review
1 helpful vote
January 20th, 2021
Verified purchase

First time using Escrow.com and was having issues verifying account and understanding how to setup payments. Team was amazing all the times I called into customer support. Very short or no wait times. Worked with Diana V today a couple times and she helped her everything resolved and walked me through everything on the phone until everything was complete. Love you guys and will definitely continue to use and recommend in future.

Tip for consumers:
Great service. Highly recommend especially if dealing with unknown third parties.

Products used:
Domain buying service

Service
Value
Quality
Thumbnail of user shawnl503
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

I will give Karl 5 stars. Thank you for your service. I appreciate it. You're really good.

Thumbnail of user jeanb744
1 review
0 helpful votes
October 21st, 2021
Verified purchase

Transaction went well overall. Escrow was not clear on the next steps. Exact steps could be laid out in aclearer way. The action to take at the time payment received and payment secured are not clearly defined.

Thumbnail of user carlp550
1 review
0 helpful votes
November 28th, 2023
Verified purchase
• Updated review

You're so nice. Thank you for your patience with a senior person. I understand it a little better now.

Very patient
November 24th, 2023
Verified purchase
• Previous review
Thumbnail of user keithw1229
1 review
0 helpful votes
September 29th, 2023
Verified purchase

You are very helpful. Straight to the point. You did more than what I expected.

Thumbnail of user keatonm22
1 review
0 helpful votes
January 18th, 2024
Verified purchase

You were very helpful, communicated very well and made it an easy experience for me.

Reason I chose this business:

Document approval

Thumbnail of user davidc3406
1 review
0 helpful votes
July 23rd, 2020

We had a glitch - which I was responsible for because of bank account name. However, Jenny M was amazing at helping to resolve this. She was knowledgable, patient, listened carefully and even calmed me down as she got the issue resolved. I am impressed with the company's service and especially Jenny M. My latest book on customer service reached the WSJ best seller list so Im pretty discerning and I can tell you that Jenny is a champion

Thumbnail of user williamg1473
1 review
0 helpful votes
April 7th, 2021

I've never bought or sold a domain before, so after making an informal deal with someone, I started to research escrow services. While many exist, Escrow.com, is one that kept coming up and always in a positive light. I decided to pay extra for their concierge service, since I was unfamiliar with how the whole process worked. I'm beyond happy that I did because the acquisition process required numerous steps (sending official letters, contacting registrars, etc) and they handled all of it. The support staff, Jo especially, were extremely patient and helpful, guiding me through the entire process. If I ever need to use an escrow service again, I won't hesitate to use Escrow.com again!

Tip for consumers:
If you have any questions for them during the process, don't hesitate to reach out and ask them! They're always very friendly, knowledgable and supportive!

Products used:
I used Escrow.com to purchase a domain for another individual, and their concierge service to handle the transfer.

Service
Value
Quality
Thumbnail of user cristinej1
Cristine J. – Escrow.com Rep

Thanks for leaving us such a wonderful review William. We are thrilled that you loved your experience; our staff Jo will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to assisting you again on your next transaction.

Thumbnail of user skys38
1 review
6 helpful votes
May 8th, 2022

Terrible terrible experience. I'm told everything is complete, it will close tomorrow. Then I'm told no, 5-7 days. Then I'm told within 30 days. 2-hour long wait for "concierge" customer service for any human to answer the phone, then line disconnects. Stay away!

Tip for consumers:
Stay away - do not use escrow.com!! Terrible terrible customer service. Even for the "concierge" premium service - I'm on hold for a customer service agent for literally 2 hours.

Products used:
domain escrow service

* Escrow.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user laurae1247
1 review
0 helpful votes
November 16th, 2023
Verified purchase

Excellent, no problems at all. Raven did all I asked for and my transaction is set up.

Thumbnail of user samb1261
2 reviews
2 helpful votes
May 17th, 2023
Verified purchase

You did a great job in helping me and I appreciate you calling back, thank you

Reason I chose this business:

Payment verification and approval

Thumbnail of user bradc563
1 review
0 helpful votes
February 5th, 2024
Verified purchase

I did not know that i had to update the transaction online so the mere fact that you reached out to me proactively over phone was very helpful and very thankful of that

Reason I chose this business:

Accepting the domain

Thumbnail of user andyl346
1 review
2 helpful votes
April 20th, 2020

I have used Escrow.com several times over the past few years for domain name sales and purchases. Their customer service has always been good, but Jenny really hit the ball out of the park. She helped me with my initial question and solved it while on the first call. She then called me back with an update, too. That is great customer service and that is why I will continue to use Escrow.com... Also, Jenny deserves a bonus, too...:-)

Thumbnail of user francisom1
1 review
0 helpful votes
September 27th, 2022
Verified purchase

You were very patient, please continue doing a great service, that makes me feel very comfortable with escrow.com

Reason I chose this business:

Creating a MS transaction

Thumbnail of user marya4229
1 review
0 helpful votes
November 1st, 2023
Verified purchase

I appreciate that you processed my payment again for me. Thanks for the assistance.

Thumbnail of user ronaldm1226
1 review
0 helpful votes
September 1st, 2022
Verified purchase

I waited for almost a month for this purchase and the seller drove me crazy and with less than 10 minutes you helped how to get my funds back so thank you

Reason I chose this business:

Cancellation and refund

Thumbnail of user louist323
1 review
0 helpful votes
November 28th, 2023
Verified purchase
• Updated review

Thank you for being patient, the guy trained me, i was directed in the right manner and put up with the inability to do things on my end

Raven, you've been great
November 6th, 2023
Verified purchase
• Previous review

Raven, you've been great. I really appreciate you helping me out.

Thumbnail of user waynej187
1 review
0 helpful votes
November 9th, 2021
Verified purchase
Reason I chose this business:

Ebay is requiring Escrow.com.

Thumbnail of user paulc1018
1 review
0 helpful votes
February 19th, 2020

Another smooth domain name concierge transaction using Escrow.com. From transaction raised to closing statement within a single day (9 hours) - and payment received via international transfer the next morning. A perfect transaction. We've used escrow.com for nearly 2 decades now with great success, and the concierge service has helped ensure fast and smooth transactions for our buyers.

Thumbnail of user rachp173
1 review
0 helpful votes
November 24th, 2023
Verified purchase

Raven is very sweet. I appreciate how she explained the process very simply.

Thumbnail of user clayc120
1 review
0 helpful votes
January 19th, 2023
Verified purchase

You walked me through everything and stayed on the phone with me, I appreciate that, thank you

Reason I chose this business:

Updating profile and new transaction creation

Thumbnail of user glorian340
1 review
0 helpful votes
October 24th, 2023
Verified purchase

You are awesome! A 10 out of 10 and I sincerely appreciate the assistance. Thank you, Raven.

Thumbnail of user alecb89
1 review
0 helpful votes
November 9th, 2021
Verified purchase
Reason I chose this business:

It was easy to use

Thumbnail of user sheikhn6
1 review
0 helpful votes
November 14th, 2022
Verified purchase

Raven was quick to answer and have the information I need and she helped me get verified

Reason I chose this business:

Seller chose Escrow

Thumbnail of user lisal3377
1 review
0 helpful votes
June 5th, 2023
Verified purchase

Easy and quick answer. Importantly Karl was able to make sure that my funds were secured with escrow.com

Reason I chose this business:

We need escrow because this is a high value transaction.

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From the business

The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.

Business History

Founded in 1999, Escrow.com is a leading provider for secure business and consumer transactions.

When you choose Escrow.com, you benefit from our heritage as a trusted escrow provider, that over 1.4 million individuals have already used to help them securely and successfully handle their transactions.

Regardless of the type of product or service sales you manage, be it physical or non-physical products; Escrow.com delivers.

• Discreet handling and management of your Buyer and Seller
• Manage the entire escrow transaction from start to finish
• Superb track record giving you assurance your broker fee is secured
• Low cost, affordable online payment solution
• Reduced risk with robust and highly secure online payments process
• Award-winning company, trusted by millions worldwide

Aside from these benefits, Escrow.com is also incredibly easy to use, it’s intuitive, and it’s quick.

Company Representative

Thumbnail of user keithg16
Jackson E.
General Manager
Typically responds within 6 days

How do I know I can trust these reviews about Escrow.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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