Escrow.com has a rating of 4.17 stars from 2,217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job, and domain name. Escrow.com ranks 2nd among Payment Processing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
I found Escrow.com while looking for some added protection in purchasing a vehicle with a lien against it, and I'm glad I went with them! They have moved everything along very quickly, and one of their customer service agents (named Kana) kept me in the loop during the whole process. I will absolutely use them next time I need to make a major purchase or sale - they keep both the buyer and seller protected, and their team takes the time to answer all of your questions.
You're so nice. Thank you for your patience with a senior person. I understand it a little better now.
First time using Escrow.com and was having issues verifying account and understanding how to setup payments. Team was amazing all the times I called into customer support. Very short or no wait times. Worked with Diana V today a couple times and she helped her everything resolved and walked me through everything on the phone until everything was complete. Love you guys and will definitely continue to use and recommend in future.
Tip for consumers:
Great service. Highly recommend especially if dealing with unknown third parties.
Products used:
Domain buying service
I will give Karl 5 stars. Thank you for your service. I appreciate it. You're really good.
Transaction went well overall. Escrow was not clear on the next steps. Exact steps could be laid out in aclearer way. The action to take at the time payment received and payment secured are not clearly defined.
You're so nice. Thank you for your patience with a senior person. I understand it a little better now.
You are very helpful. Straight to the point. You did more than what I expected.
You were very helpful, communicated very well and made it an easy experience for me.
Document approval
We had a glitch - which I was responsible for because of bank account name. However, Jenny M was amazing at helping to resolve this. She was knowledgable, patient, listened carefully and even calmed me down as she got the issue resolved. I am impressed with the company's service and especially Jenny M. My latest book on customer service reached the WSJ best seller list so Im pretty discerning and I can tell you that Jenny is a champion
I've never bought or sold a domain before, so after making an informal deal with someone, I started to research escrow services. While many exist, Escrow.com, is one that kept coming up and always in a positive light. I decided to pay extra for their concierge service, since I was unfamiliar with how the whole process worked. I'm beyond happy that I did because the acquisition process required numerous steps (sending official letters, contacting registrars, etc) and they handled all of it. The support staff, Jo especially, were extremely patient and helpful, guiding me through the entire process. If I ever need to use an escrow service again, I won't hesitate to use Escrow.com again!
Tip for consumers:
If you have any questions for them during the process, don't hesitate to reach out and ask them! They're always very friendly, knowledgable and supportive!
Products used:
I used Escrow.com to purchase a domain for another individual, and their concierge service to handle the transfer.
Terrible terrible experience. I'm told everything is complete, it will close tomorrow. Then I'm told no, 5-7 days. Then I'm told within 30 days. 2-hour long wait for "concierge" customer service for any human to answer the phone, then line disconnects. Stay away!
Tip for consumers:
Stay away - do not use escrow.com!! Terrible terrible customer service. Even for the "concierge" premium service - I'm on hold for a customer service agent for literally 2 hours.
Products used:
domain escrow service
* Escrow.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Excellent, no problems at all. Raven did all I asked for and my transaction is set up.
You did a great job in helping me and I appreciate you calling back, thank you
Payment verification and approval
I did not know that i had to update the transaction online so the mere fact that you reached out to me proactively over phone was very helpful and very thankful of that
Accepting the domain
I have used Escrow.com several times over the past few years for domain name sales and purchases. Their customer service has always been good, but Jenny really hit the ball out of the park. She helped me with my initial question and solved it while on the first call. She then called me back with an update, too. That is great customer service and that is why I will continue to use Escrow.com... Also, Jenny deserves a bonus, too...:-)
You were very patient, please continue doing a great service, that makes me feel very comfortable with escrow.com
Creating a MS transaction
I appreciate that you processed my payment again for me. Thanks for the assistance.
I waited for almost a month for this purchase and the seller drove me crazy and with less than 10 minutes you helped how to get my funds back so thank you
Cancellation and refund
Thank you for being patient, the guy trained me, i was directed in the right manner and put up with the inability to do things on my end
Raven, you've been great. I really appreciate you helping me out.
Ebay is requiring Escrow.com.
Another smooth domain name concierge transaction using Escrow.com. From transaction raised to closing statement within a single day (9 hours) - and payment received via international transfer the next morning. A perfect transaction. We've used escrow.com for nearly 2 decades now with great success, and the concierge service has helped ensure fast and smooth transactions for our buyers.
Raven is very sweet. I appreciate how she explained the process very simply.
You walked me through everything and stayed on the phone with me, I appreciate that, thank you
Updating profile and new transaction creation
You are awesome! A 10 out of 10 and I sincerely appreciate the assistance. Thank you, Raven.
It was easy to use
Raven was quick to answer and have the information I need and she helped me get verified
Seller chose Escrow
Easy and quick answer. Importantly Karl was able to make sure that my funds were secured with escrow.com
We need escrow because this is a high value transaction.
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Founded in 1999, Escrow.com is a leading provider for secure business and consumer transactions.
When you choose Escrow.com, you benefit from our heritage as a trusted escrow provider, that over 1.4 million individuals have already used to help them securely and successfully handle their transactions.
Regardless of the type of product or service sales you manage, be it physical or non-physical products; Escrow.com delivers.
• Discreet handling and management of your Buyer and Seller
• Manage the entire escrow transaction from start to finish
• Superb track record giving you assurance your broker fee is secured
• Low cost, affordable online payment solution
• Reduced risk with robust and highly secure online payments process
• Award-winning company, trusted by millions worldwide
Aside from these benefits, Escrow.com is also incredibly easy to use, it’s intuitive, and it’s quick.
Thanks for leaving us such a wonderful review William. We are thrilled that you loved your experience; our staff Jo will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to assisting you again on your next transaction.