Escrow.com

We had a glitch - which I was responsible for because of bank account name. However, Jenny M was amazing at helping to resolve this. She was knowledgable, patient, listened carefully and even calmed me down as she got the issue resolved. I am impressed with the company's service and especially Jenny M. My latest book on customer service reached the WSJ best seller list so Im pretty discerning and I can tell you that Jenny is a champion

I have been using Escrow.com for nearly 15 years and have been very pleased with their service. I also have to say that when Escrow.com was sold to the new owners about a year ago I would have given them a 1 Star rating. Their service during their transition period as the new owner was problematic to say the least. I have been self-employed almost all my life so I can also understand the problems in transition of a new business or service. Right now I give them 5 Stars as they are hitting on all cylinders. I'm also starting a new website DomainNamesRus.com which will be up and running by mid July -2017. We will have about 2,000 premium domains for sale and Escrow.com will be handling the Escrow on all Sales. You better be glad that Escrow.com is out their as it would worry me greatly if they was not an Escrow.com to go too. Thanks for listening... David Webb

This was my first contact with Escrow support after making 2 online business purchases. The agent, Diana V. was both knowledgeable, friendly, and took effective remedial action on all the issues I had, all of which were based on my lack of full understanding of the process. Everything has turned out perfectly to my complete satisfaction. I would highly recommend Escrow to all who want to explore the online business in a safe and protected environment. To the negative comments some have made, I risked 15K$ U.S. Without Escrow, I don't want to think where the money would have gone.

You were awesome and the customer experience was great, I should have known you before, it's a good thing the shipping company recommended you to me, looking forward for this transaction to go thru, thank you

If you are a European customer make sure that your bank accept USD Swift transfers.

It turned out my European bank did not support this so I had no way to receive the payment from Escrow. I ended up opening another Bank account, which was a lot of trouble.

The Escrow support was amazing through this process though. Shoutout to Jay for his patience with me and this deal :)

Exceeding expectations. The customer service representative helped resolve a status to complete our transaction. Not only did she answer my questions but she followed through with making a call to the buyer, back to myself, and one final call to the buyer. The matter was resolved within an hour.

They received the wired fund but have not updated their system to let the seller know the funds are in escrow. They blame COVID, their accounting department, or give you other excuses all while acknowledging they have received the funds. But without updating their system and letting the seller know they have them, they are delaying the shipping and possibly jeopardizing the transaction. I deal with over 1500 real estate transactions every year, all using escrow companies. I have never dealt with such a poorly run escrow company.

I used Escrow to help with a lease transfer as I was providing an incentive to the transferee. The transferee unfortunately had to cancel on me but Escrow customer support was able to work with me to get a full refund when the transaction fell through. Very helpful and quick support!

The buyer requested to use escrow.com and coordinated with them for a vehicle sale. The site was slightly confusing on what the seller needed to do. The buyer requested use of their title transfer service which provided the wrong address for mailing. The only address is a San Francisco address which is not a staffed office, but appears to be a empty office in a high rise. This appears to be a foreign controlled company. Any request for communication takes 24-72 hours for a response. In the end the buyer received the vehicle, escrow received the title, and the seller waited well past their stated release of fund hold date. (For transparency, I'm the seller and I have not received funds yet. Hence the review)

Recommendations: Skip their title service. They need to better communicate with users other than email.

Avoid this company if you can. They are have an absolutely terrible, robot-like customer service team who just refuse to offer any help or flexibility. I had a problem with my transaction and asked for my funds to be returned (that's the point of escrow right?).

However, they made it really really difficult for me to get my funds due to an issue with the way my bank sent them the money. There was no way I could resolve the problem and they had no interest in showing any flexibility and offered no helpful advice.

Basically, they didn't care whether I got my money back or not. Thankfully the bank was very helpful and came up with a workaround and eventually I did get my funds returned. However, this was no thanks to escrow.com and it was a very stressful process that took over a month.

I had a problem transaction because the funding of the transaction had delays and a driver was scheduled for pickup. I called CS multiple times to clarify things and to get things moving. Terri went above and beyond and helped sort everything out, calling me back promptly with updates. 10/10

Escrow.com is the worst company I've ever to do business with. Stay away from this company. I've a lot of sales as a result of the incompetence of this useless company. The management does not care about their customers. Feedback means nothing to them. I don't see this company lasting another 10 years before it's disrupted by a company with better service. Some of the customer support reps do their best to help but the management is a mess.

Take for instance, escrow.com does not accept "ACH" transaction but they never informed their customers about it. What normally happens is that they accept the payment and later refund money back to the buyer thereby wasting a lot of day in the process. I will not advise my enemy to do business with this company.

Stay away from this company.