Escrow.com

I used escrow.com to purchase equipment and upon waiting three days for confirmation of receipt of funds I was informed that the money was no where to be found. Why? After talking to a few agents, one from Manila, one from Australia and another from online chat, I found out that Escrow.com updated their system last week and for some reason mixed up the escrow instructions using the bank name as Bank of America and the Swift code and routing number as Wells Fargo. The result is funds sitting in limbo because it can't be directed to any account. It happens to be a holiday and it will take yet another day to get someone on the phone to figure out the mix up thus holding up the purchase and sale. NEVER USE NOR TRUST!

I made a mistake signing up for an account on Escrow.com and knew it immediately but couldn't quite figure out how to fix it. I called the customer service line and Kana walked me through the very simple process without making me feel like an idiot. I'm grateful.

The process went smoothly enough, but at certain points I (the seller) as well as the buyer were confused by the poorly designed UI of Escrow.com. Things that should have been obvious to us — for example, how to notify Escrow.com that we had completed a certain phase and therefore our counterpart should have been notified — just weren't obvious. The functionality is all there, but it's like any software that's been designed without sufficient testing on normal, everyday users.

An absolute nightmare. Mine was a simple collector car transaction and should have required one week at the very most to complete. Escrow.com has had my money for a month now and I've had the vehicle for three weeks! The seller is threatening to report the vehicle "missing" and send the sheriffs to my house, impound the vehicle and arrest me! And this was a man that prior to dealing with escrow.com was very easy to work with. No end in sight after too many phone calls and emails to recall and I'm at a loss as to what to do next

Escrow.com is the worst to use for a middle man payment. Escrow does not follow anything in their policies. Just be aware it is easy for any buyer to steal Your assets. Even if the buyer does not return anything back to you. Escrow will not do anything and their return period is false. The buyer can easily take your assets and escrow will not release the funds to you no matter what their policies say. They are liars and they do not do their job correctly. You're better off using PayPal or a different money transfer service. I sold a business and domain to a buyer and he disappeared. I no longer have the business and escrow never paid me. It has been over 4 months and still nothing and they just keep ignoring my emails. Escrow needs to be shut down at this point. They are a waste to use and they are no help if you have a problem. I will continue to pursue legal action against them.

I previously submitted a review of my attempted dealings with Escrow.com. I thought possibly I had overlooked an Invoice Page. Now I'm glad they locked my account without be paid by the credit card.
Read this review:
https://www.bbb.org/us/ca/san-francisco/profile/escrow-services/escrowcom-1116-*******/customer-reviews

We ordered an $8000 coffee roaster and had it shipped from an individual seller who was on the other side of the country. Escrow.com was a perfect solution to safely make the purchase, receive the item and release payment! The only drawback is all of the info needed to set up the account took longer than expected. They make it look easy with their initial "get started now" button, but we had a few hurdles to jump with all of the documents we needed to submit (took over an hour plus a trip to the bank for a wire transfer...) to actually get set up. Also, review the RATES BEFORE you commit. Our transaction fee was $169.00... not $26. Despite these hiccups, we could not have completed this purchase safely, otherwise. Guess it was worth it!

Just one word - Pathetic Service. I'm not even saying about the escrow they fee they charge but the overall service. I was in process of selling an asset using a broker. The broker insisted on using Escrow.com. The verification process is a joke. It took me 1 week to get the verification done. Apparently, they could not mention that I needed to provide my Passport for verification.

Now the asset transfer process again was troublesome, with escrow not know what documents they need to verify to mark the transaction as complete.

Now the payment part. My bank requested for the swift message copy. Which as per the escrow can be provided after 5 days of closing statement. Bunch of bullocks. After taking $800 in fee you cant provide 24x7 support, or relevant documents then purpose do you serve.

Highly dissatisfied with the service. Never ever using them again.

Today was the first time I used escrow and it was simply amazing how easy it was. Sure i had questions but the customer service was incredible! Hardly any waiting or wasting time talking to bots. And it was super personal, they even called me back to let me know it was approved!

It was very tight - in the sense that only the required words were used - it made it real - in a real way.

The audio - thank God - was super clear - that is confidence in a sound - instructions were crisp - to the point - he had everything he needed at his fingertips. The only reason I called at all - was that an email from NetworkSolutions appeared out of order (to me) - it appeared before I got instruction from You - thus my surprise. This apparently was due to dude initiating transfer just before things were settled between his end and yours - and so it was briefly odd.

When I logged in again - the process had advanced - Floyd confirmed all was good - and I went to get cake. Thank you for organizing this service - it has been years - but the experience is one in a million.