Escrow.com

Congratulations to escrow on the good reviews here at sitejabber. I encourage all who consider this service to read the Better Business reviews as they reveal some critical facts about how this company misbehaves. My personal experience was so bad I will avoid sending any money to them ever again.

This useless website getting $38 Extra for Instant payment., My client make payment first time and failed, he make again and failed(but payment debit on the card, they told 'The authorized funds will automatically drop back into your balance')., any finally make payment third time on Friday night., but their technical team won't work on weekends., so they only can secure payment by Monday., Mean while my client change his mind and cancel the transaction. What an excellent service. Stupid peoples. I'm stupid looser.

I have over thirty emails back and forth trying to do a simple domain name transfer. I dealt with 8-10 different people there. They don't communicate with each other and you get a different person with every contact. If there was ever a cluster $#^$ this is it. These people are flying by the seat of their pants. SO FRUSTRATING!

Rude and reactionary customer service reps. The supervisor was just as bad and had no customer service skills either. All they are taught to do is cover up for each other and make excuse after excuse, caring none whatsoever about giving service to the customer. I could not understand it because I used them in the past and they were good then. Voila! I discovered that they were purchased last year by another entity. NOW I KNOW TO AVOID THEM. The reputation that the original escrow.com built, these new owners have wrecked.
Never again!

I recently used their service. I had planned my transaction with one particular instruction, and despite talking to a number of agents and all of assuring otherwise, they precisely did the thing that I was trying to avoid. Its like having one job, promising to do it well, taking your money and then not doing it. Would never ever use them again in my life. I felt like calling them and giving them an earful, but then i thought what is the point. If a software company can't deliver on it customer service, it is doomed. They lost me as a customer, if all they wanted was quick money from one transaction, good luck to them - enjoy while it lasts.

I have spent weeks trying to buy a web domain using Escrow.com as the intermediary for fund transfer and potentially their domain parking service. It is a process that should take only a few days, but i am now three weeks in, going back and forward, long delays in response times. And now 3 weeks in Escrow.com seems to have no record / memory of their dialogue with me. I don't know if it is new staff, or my history was erased, but I have spent ever more time writing to try to re-explain the history, but I am now treated as if I am making a first time enquiry. All very vague and unhelpful. I could not recommend Escrow.com for anything that you actually need to happen.

I purchased a domain using Escrow.com. Their user interface is really lacking in some aspects. For example, I expected it to display the status of the transaction and update this information at every step. Instead it shows only some cryptic texts that are almost meaningless, lagging behind what is really happening. I had to reach out to customer service several times, via chat and email, in order to figure out what was happening. Their online guides are also of limited help. Nevertheless, the transaction was completed and I am satisfied with their services.

Horrible experience. Ebay transaction was cancelled, I cannot get my funds back. Escrow.com claims that my bank must initiate as a "Chargeback" as the purchase was made with a debit card. But this Ebay purchase and then the vehicle sale not going through doesn't fit the criteria of a chargeback and escrow.com knows this. Escrow.com claims there is one other way to get your money back. For three weeks now, Escrow.com has kept my money and I am still working with my bank to receive the funds. I will never ever use Escrow.com again. It is redundant and unnecessary as a Bank Wire does the very same thing.

Escrow.com still does the hard work of escrow for domain names very well and the domain name holding option works. What doesn't work are their outdated and expensive disbursement options. When considering whether to use the DN Holding service as a seller, make sure you factor in the additional cost of transfers and finding a banking provider that Escrow.com approves of. Whether it's their systems/choice or the systems/choice of their banking partner to not accept TransferWise, Revolut or other legitimate banking organisations that offer low cost FX isn't clear. What is clear is that with the overall costs of receiving international wire transfers (USD to GBP in this case) once Escrow.com and the bank charges have been applied it cost $51 to receive the funds every month. So make sure your sales price factors in these costs.

Whack Review team. Super poor communication. Zero continuity. Call and you will get an "agent" from overseas whose English is marginal and who knows nothing about your transaction and has no ability to do anything other than record your call. Call again and you'll get someone else. Over and over. Dealing with a cell phone company is a absolute delight compared to dealing with these people. They claim to have a office in San Francisco but dollars to donuts you'll never speak to anyone in the US. They hold the escrow and do almost nothing else. Zero. There is no opportunity to resolve any problems that might occur in a given transaction and if you are the buyer they will hold onto you/ or your clients funds for a VERY long time (months) before they will release it. It is truly like talking to a wall. You will never get a chance to speak to any "supervisor". Even written correspondence is not taken seriously or followed up upon. This is NOT a REAL ESCROW. Not even close.

I have used Escrow.com before, but my recent experience was awful. Because my translation was $3000, they required me to send them the article of incorporation for my business. I've owned my business for 28 years and never had to provide anyone other than my bank my articles. The entire process they are sending me through is ridiculous for using their service to buy a $3000 domain name. I sent numerous emails with no response to my questions. I will NEVER use them again.

I found Escrow.com's instalments payments mechanisms very cumbersome, so much so that we eventually just paid the balance out.
The fact that Escrow can't arrange a direct debit, that the transfer is at risk every month that an instalment is due, that each instalment has to be separately invoiced/paid, often leading to minor fx discrepancies are all factors that would discourage a potential buyer from proceeding down this path.
Philip Wood, Director & General Counsel, Fine Art Bourse Limited.

I sold my wedding dress through a website that recommended buyers/sellers use ESCROW.com. It has been a terrible prolonged experience. The buyer had to mail in a cashier check to ESCROW, rather than using a credit card. This added over 2 weeks to the transaction. After the sale closed, I never received a check. It is now a month later and I am dealing with an extremely rude and unhelpful customer device rep via email and I still haven't received my check. In the future I'll accept the risk of using PayPal.

Everything about dealing with this site has been problematic. Instead of working to produce a smooth transaction, they do all that they can to destroy relations between buyers and sellers. Their support staff finally admitted that they are located in Argentina, not the US - and they will not let you speak with the incompetents charged with verifying the ID of the parties to the transaction wherever in the world they might be. This site is expensive, disruptive, and customer hostile. Their offshore support increases the risk of identity abuse. My opinion... Stay away!