Sitejabber Website Reviews and Complaints
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Escrow.com

Overview

Escrow.com has a rating of 3.4 stars from 2,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job and domain name. Escrow.com ranks 3rd among Payment Processing sites.

How would you rate Escrow.com?
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Connecticut
1 review
6 helpful votes
Follow Mack M.
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Everything about dealing with this site has been problematic. Instead of working to produce a smooth transaction, they do all that they can to destroy relations between buyers and sellers. Their support staff finally admitted that they are located in Argentina, not the US - and they will not let you speak with the incompetents charged with verifying the ID of the parties to the transaction wherever in the world they might be. This site is expensive, disruptive, and customer hostile. Their offshore support increases the risk of identity abuse. My opinion... Stay away!

Date of experience: August 30, 2017
California
1 review
1 helpful vote
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Purchasing a car out of state was made simple, efficient, with no stress to the buyer or the seller through Escrow.com. My transaction was excellent and safe. Escrow.com protected my large amount of money and the car that I was buying. Both parties are supported in an excellent way from start to finish. Both parties do not need to stress. I recommend Escrow.com without any reservations.

Date of experience: January 28, 2019
North Carolina
1 review
4 helpful votes
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Fantastic Service
February 4, 2016

I just completed the rare sale of a two character dot com domain through escrow.com. I have had people try to scam me on offers for this domain in the past, so I was very wary. An escrow.com executive wrote a special contract to handle the transaction in the way I felt most secure with. He personally handled taking possession of the domain, and the wire transfer of my funds was processed within ten minutes. By the time I could log onto my online banking account, the balance had the wire transfer already showing.

I had never done business with escrow.com before, this was a high dollar transaction, and there is no question that I was concerned about a process that would be absolutely safe for me. They cooperated in every way to give me that confidence, and helped me complete a rare dream sale.

I give them my highest recommendation.

Date of experience: February 4, 2016
Spain
1 review
0 helpful votes
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I have been using Escrow.com for some time and always been very satisfied with their service. Never failed to me. They are very professional and responsive, and always willing to help if you have any doubts. The concierge service worth it everytime. Peace of mind and fast transaction, like always. My experience with them has been always very positive, so I would recommend them to everyone going to sell or buy a domain name. Thank you guys and keep up the good work!

Date of experience: August 20, 2019
GB
1 review
0 helpful votes
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Another smooth domain name concierge transaction using Escrow.com. From transaction raised to closing statement within a single day (9 hours) - and payment received via international transfer the next morning. A perfect transaction. We've used escrow.com for nearly 2 decades now with great success, and the concierge service has helped ensure fast and smooth transactions for our buyers.

Date of experience: February 19, 2020
Massachusetts
1 review
0 helpful votes
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Beyond Outstanding!
June 23, 2020

I just completed a domain sale brokered through Escrow.com, and have to say that, from start to finish, it was a first-class customer experience all the way.

I can't possibly recommend Escrow.com highly enough; on a scale of 1-10, they're easily a 30---case closed.

Date of experience: June 23, 2020
New York
1 review
0 helpful votes
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I used escrow.com for a purchase of a boat sight-unseen. It was an extremely effective tool for managing the sale process. The fees were in-line with other methods of direct payment and they added a level of security and integration with PayPal. In addition, when I needed to make sure my payment was posted quickly, their customer service rep, Louie, went out of his way to make sure it was done. Overall a very positive experience.

Date of experience: March 15, 2016
North Carolina
1 review
0 helpful votes
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Great Customer Service
October 3, 2019

It was a pleasure talking to Jenny, who assisted us into any issues we've had. She ensured that all of our questions were answered and helped us iron out any problems we were having to get our escrow process approved.

Date of experience: October 2, 2019
Colorado
1 review
0 helpful votes
Follow David P.
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I have started an escrow transaction at escrow.com after doing my research on options. This is a domain name transfer and being all over the internet it is more complex than most. I saw that California only authorizes 2 internet escrow companies, one of which is escrow.com so I felt more secure. So far so good.

Date of experience: May 15, 2021
Gibraltar
1 review
10 helpful votes
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I used them to sell a domain last year. They refuse to send me the payment via bank transfer with various bogus reasons. Early this year they sent me a physical check no bank in the EU would cash.

I'm still trying to get my money held hostage by Escrow.com!

Date of experience: September 13, 2018
Arizona
1 review
0 helpful votes
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Have used escrow.com a number of times for domain name sales and their support is always exceptional (Jay is always extremely responsive) and the process is always incredibly smooth. Just finished another transaction with them and it got done in just a few days. Will continue to use going forward!

Date of experience: October 24, 2019
New Jersey
1 review
1 helpful vote
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I sold a domain and fortunately the buyer chose to use escrow.com's concierge service. What should have been a simple transfer got complicated. My domain was at register.com and their support was really useless. I was really lucky that Angela was assigned to handle this. She went above and beyond to get this resolved, even getting the Register.com people on the line with me. She was very knowledgeable, responsive and got this done. Highly recommend requesting her if you use escrow.com.

Date of experience: May 22, 2018
Arizona
1 review
1 helpful vote
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Escrow.com is a relict of the past. They have an outdated system and they have not evolved with the times. They are highly inefficient and their processes are completely broke. As a result transactions are delayed, which is a tactic they use to hold funds, presumably to earn interest. Their Pilipino support staff can barely speak English. Avoid them at all cost to save yourself time and trouble.

Escrow.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2023
Denmark
1 review
0 helpful votes
Follow Michael B.
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I have been using Escrow.com since 2008 to buy and sell domain names. Although in the past there have been some transactions that had issues, in the end they were all resolved. And my latest transactions there have been very smooth.

My latest transaction was handled by Jay very professionally and with fast respond times.

I find their customer service to be very helpful and quick to respond whether by email or chat.

There is no way I can operate my business without using Escrow.com, and I am happy to recommend them.

Date of experience: August 24, 2018
Texas
1 review
0 helpful votes
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Hi, if you want to do business with a stranger online and protect yourself from bad buyers or sellers. Use a escrow service like escrow.com which is affordable and very helpful to protect both parties in doing business together.

Date of experience: June 5, 2020
Canada
1 review
0 helpful votes
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A great company to handle domain transfers. Both the seller and the buyer are fully protected. Great customer service and easy processing with their user friendly web site. Super fast transaction. Escrow.com is must for domain transfers. Highly recommended.

Date of experience: February 22, 2018
Canada
1 review
0 helpful votes
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I have had certified account with Escrow.com for many years. Recently I needed to change my back-up (mobile) phone number as my old one was made unusable; try as I may I was unable to get it changed!. I reached out to support, and Max reached back. First he confirmed my identity and then he corrected my error, pointing me in the right direction to maintain all details of my account. Great support!

Date of experience: July 11, 2018
New Jersey
1 review
0 helpful votes
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I recently sold a domain name using escrow.com's concierge service. The seller wired payment to escrow.com and I transferred the domain to them directly. Within a matter of minutes the transaction was completed and escrow.com wired the funds to me. I imagined the process would be long and tedious but the entire transaction was completed in less than 48 hours. The concierge team went above and beyond as well. Even after business hours they contact both myself and the buyer and walked us through the process painlessly. I can't imagine a transaction of such a high ticket item going more smoothly. Excellent work!

Date of experience: July 21, 2017
Texas
1 review
1 helpful vote
Follow David W.
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Thank goodness for Angela. We finally have someone who who keeps you informed as to the progress of your transaction. I got an email from Angela 3 times. Twice letting me know about progress of the transfer of the domain and and once how the payment to me would be handled. Saved me from having to call Escrow. In the past, every time you called about the progress of the transaction it would take Escrow a day to respond to every question. Again! Thank goodness for Angela who understands what "Concierge" service means.
Respectfully,
David Webb

Date of experience: May 19, 2018
Massachusetts
1 review
0 helpful votes
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I began doing business upon recommendation from a friend. This was my first experience in doing business with an internet service company ( involved with material amount of funds). I was hesitant and suspicious on how the deal would be handled and consummated. Let's cut through the chase.

From the very outset, Escrow.com explained the process and security measures that would protect my investment while walking me through each step in the transaction. I felt relieved with my interaction with professionally talented employees at Escrow.com. I will go back for another transaction in a heart beat and will recommend to my friends and others to engage their transactions with Escrow.com as well. I don't hesitate to rank Escrow.com with the highest rating #5. SPP

Date of experience: July 16, 2019