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eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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I needed parts for my porter cable air nailer. I never worked on one before, but their blue prints, and advice were excellent. I got the right parts, right away, replaced the bad parts, works perfect.
Great pricing and prompt delivery. I will definitely be using them again if I need parts for any of my compressors.
We were finally able to speak to someone at eReplacementParts and they were very helpful and sent us the RMA paperwork and UPS shipping label very promptly. The part direct ships from GE, so eReplacementParts couldn't guarantee that the part would arrive packed any better the second time around. Considering our options.
We ordered a part to repair the vent hood on a GE microwave oven. The box arrived with no tape on one end. We were surprised that the part was still inside. There was no packing material at all in the box, the part was able to completely rattle around inside the box. The part is mostly plastic, so the result of all this is that several tabs and areas were broken, rendering the part less intact than the one we were replacing. Went to the eReplacement website to start the return process. We are now in an endless loop waiting for eReplacement to contact us to arrange the return. You can't talk to someone on the phone, and email messages are returned with an automated reply that states:
Due to an increase in call and email volume during the coronavirus pandemic, we are experiencing very long response times for email. We have added the ability for you to cancel and return directly on our website, including same-day refunds.
We have tried the website, but any process to return a part is met with "you need to contact us" message.
We have been waiting two weeks now for eReplacement to contact us.
I ordered a timer knob for my toaster oven. It was listed as original part. On the backside of the original one piece knob was a plastic shaft that fits over the timer shaft. I received a flat surface knob, Totally useless. A waste of over $10.00
This Presto replacement part Heat control, with small probe, for use on electric griddle. The heat range is from 0-400 degrees and I find that all the way up is what is needed for cooking pancakes. It does shut off properly when the temperature is reached but whether that is 400 degrees or not I don't know. I don't use the griddle for anything else so I don't know if the lower settings are of use. The company seems to be well-informed and responds to inquires about replacement products and potential substitutes. The order was shipped promptly and arrived soon and in good condition. Good job by eReplacementParts.
The parts were shipped fast and received quickly, and the part was exactly what I ordered and needed. The parts were easy to navigate with their clear diagrams so I was confident I had ordered the right part. Now my espresso machine is back to working properly. I was skeptical ordering from a company I've never heard of, but this company was completely legit. Espresso machine freshly tested and pictured with the old part I had replaced.
Arrived over 2 months late. Customer service sucks. Product doesn't even fit my machine. Avoid these losers.
I never expected that an internal starter switch for my old Briggs and Stratton electric hedger would still be available. It was and it works perfectly. Thanks.
After a long delay, I finally received the ring for my 57-year-old Oster blender and it is working great. I just wish I had ordered 2 instead of only 1.
Part for Hoover sweeper worked perfectly, arrived in good time, and price was great! Thanks! Will return when need more parts.
I ordered a replacement part for a Cuisinart coffee maker. It came within days, as promised. I will definitely use eReplacement Parts again.
I received 5 seals for my crockpot/pressure cooker cover. I paid about the same price for all 5 that I was going to pay for 1 seal elsewhere!
The parts were a perfect, but the shipping was expensive and slow. I will definitely use you folks again in the future if needed.
As stated by eReplacement Parts at the outset, delays were to be expected. It took awhile for the part to arrive, but it was on time, worked perfectly, and there was communication from eReplacement Parts during the process. I did not have to follow up once. If needed, I'll buy from them again. Sure is nice when people perform well and do as they promised.
I ordered a part for my lawn tractor. The part did the trick, tractor works great just took awhile to get the part.
Order # *******. I ordered 2 replacement foil cutters for an Oster Wine bottle opener, and they arrived when promised. They were packed individually but the inside of the plastic bags and the cutters are so sticky I can't use them. A refund was provided in full, including the shipping, but I could not get a live person on the phone, and nowhere was I given the option to order or request replacements.
I thought I would need to buy a new framing nailer when my gun started dry firing. I decided to open it up to see if I could determine the problem and it was obvious. The plastic core of what I believe to be a recoil dampener was a hand-full of plastic rubble. A quick web search led me to eRplacementParts who had the assembly I needed for about $15. The part arrived quickly and was a perfect fit. Saved me $100 + to repair as opposed to buying a new gun.
Ordered 3 parts for a cirsaw fix. Power cord, wing nut and wing nut bolt.
Received the power cord, the wing nut bolt but instead of a wing nut... I got a Trial enclosure. Albeit, the bag said wing nut but visually it clearly is not. So the wing nut that filled the order, does not know what a wing nut is... ironic.
Cheap part tho... I can find locally.
Love this place for getting parts. My experience this time was that the incorrect part was listed on the mower that I needed. I do not know if was my fault or the part search engine error. Anyway the refund was granted and now I can get the part I need. Thank you.
Exacty the proper cord replacement along with the cord protector and wire stake ons. Awesome. I did a good job selecting the proper parts but that's because you guys had everything marked and labeled which made it easier to do. Shipping seemed to take longer than I liked but I'm happy with the parts thank you.
Answer: Seems to be scam. I ordered something and paid around $30'for overnight shipping. It's day 3 and still don't have it. Emailed them and got no resonse. Called them and was placed on hold for over 20 minutes. I finally hung up since it was clear they weren't going to resolve the issue. Stay away from them. Very unprofessional
Answer: Jacks Small Engine is a good source for small engine parts. Baileys Outdoor Power Equipment is where I get my chain saw parts.
Answer: I did receive the wrong part but the customer service promptly refunded my regular ground shipping fee and shipped it to me by 3 day ground on them. I just paid for the part. I did receive it as promised.
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