eReplacementParts Reviews Summary
eReplacementParts has a rating of 2.7 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 2nd among Appliance Parts sites.
I needed new cooking grates for my 7 year old Charbroil grill. The model number was obscured so I contacted Charbroil for help. I sent them 5 photos three different times, spent over an hour on the phone with them over a three week period and they still didn't help me. My wife found eReplacement and suggested I give them a call. In less than a minute their customer service person identified the correct part and took my order. A couple days later the part arrived. I'm keeping their contact information with my grill for future replacement parts.
Correct parts in timely manner, couldn't ask for better performance. Will contact them when more parts are needed
Hello Jon, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Twp weeks latter still waiting for parts that I was told at time of purchasing were in stock. I'm not sure about any further business dwaling after this ordeal. I know everyone is dealing with this virus. But my ordeal started before there was an issue
Hello John, Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
Perfect fit, fast delivery service. Great place to order all of your lawn mower supplies plus easy to search for parts.
Hello Ronald, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
No issues at all. Correct parts arrived WAY before any other company would have even sent them. I would most definitely order from them again.
Hardest time I had was trying to post this review.
Hello Rob, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Love the onsite help and diagrams. Made finding my parts a lot easier. My only complaint was slow shipping. Ereplacement shipped out quick enough but it took a week and a half to get from Texas to Oklahoma via usps.
Hello Larry, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We apologize the Economy transit time takes longer than you expected. Economy shipping is our least expensive shipping option. We are able to achieve such costs by leveraging the strengths and capabilities of multiple shipping carriers.
Economy orders are initially transported to regional sorting facilities. Packages are then processed and distributed to the US Postal Service for final delivery.
While economy shipping is often significantly less expensive than other methods, transit times cannot be precisely estimated and delivery dates cannot be guaranteed. We hope this helps explain the reasoning behind our Economy transit time!
Find more about our transit times:
http://www.ereplacementparts.com/faq.php#package_transit_times
The Kitchenaid (Whirlpool) door seal was a perfect replacement part for the 10 year old compromised original seal on my dishwasher. Simple to install. Functioning like new. The delivery took a bit longer than anticipated, compared to previous tool part orders. Still, very satisfied.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I actually was not planning to leave a review for my experience with this company, but received and invitation via email. I am not planning to do business with replacement parts based mostly off of a very accusatory and rude customer service agent. I was asking the company to pay for shipping for a treadmill deck, the lady argued about me inputting the wrong model # although I had done research and knew a range of model #'s that matched my part #. The company had model #'s in that range with a specified incorrect part #. Although the website was wrong she still demanded I pay shipping. Finally after a long conversation she said the company would pay. Then she never set up a shipping label. I had to call back twice more to find a rep that could send me a shipping label. Very disorganized... even so, I would expect the team to treat people with honor and respect.
Hello Mike, Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience with us. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We apologize for any inconvenience.
The only problem I had was it took longer to get parts because the lawn mower is 20 years old but replacement parts found my parts
Hello Ken, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Lowest price I could find and fast delivery on the exact part I needed! First time experience with this company, many more to come!
Hello Robert, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Blades were exactly what I needed. If they only stocked the nut for it too. All in all, great customer service and fast shipping!
Hello Steve, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I found a switch that was not listed as a replacement for my porter cable circular saw. The original was not available and considered obsolete. The description and picture looked like it might work and I took a chance buying it. The mounting holes were correct. The only difference was that the new switch had the button on the side to lock it on. I had to drill a small hole in the handle of the my saw to allow the button to protrude or cut it off. I felt I might damage the switch by cutting off the button. Leaving the button active allows me to mount the saw on a jig and use it as a table saw. Sucess!
Hello Glenn, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I received what I ordered on time and just what I expected. I m very happy because I was able to start working on my yard quickly
Hello Dolores, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Website was easy to navigate and find the part I needed. Part shipped the same day and were the correct parts when they arrived. They met my expectations.
Hello Jack, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Ordered a part for my ridgid table saw several weeks ago. How long does it take to get from Utah to Texas? Part not yet received.
Hello Byron, Thank you for your review. We appreciate your feedback. We are sorry to hear that you have not received your part yet. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
It was a easy site to navigate and find the part I needed. Was shipped in very short time received it before the delivery date. Will use this site again if needed.
I've been very satisfied so far in ordering parts... I have a very small work shop that I work on lawn mowers as a hobby. So far, I've received what I've ask for and have no complaints at all
Needed a part for my older model CharBroil infrared bbq. Fortunately, ereplacements website easily matched my parts booklet and I was able to get what I needed inexpensively and fairly quickly. Thank you.
Hello Jim, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I bought twice, the response was quick, in everything.
If there is any doubt about the part to buy, the exploded plan and the possible factors that bring problems are all explained and with photos.
Hello Juan, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.