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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was a smooth experience with the buying process and the photos was. On point.
Was already in the middle of the auction. When I decided I was going to try to buy something getting signed up and getting my bidder number was very easy.
Happy to hear Doug! Thanks for the feedback!
I had a better experience bidding online than i have in the past. In the past, i had lag which made it harder to bid.
Glad it went better this time. Thank you for using Equipmentfacts.
Everything seemed easy to do and quick response time!
Great to hear Jerry! Thank you for using Equipmentfacts!
Overall online auction was satisfactory, just a little patchy on the audio feed at times.
Glad if went well for you William. Thank you for bidding!
Great When you buy stuff that doesn't junk then you're real happy
Thank you for using Equipmentfacts!
Great experience, great online views and online biding was easy.
Awesome! Thanks for the positive feedback!
Love u guys u do a great job. Only problem I have is with my slow internet. I do appreciate receiving an invoice at the end of the day like y'all did instead of 2 or 3 days later. Last auction I did I never received anything, and had to call them and still didn't receive anything until I showed up and paid for the merchandise so thank y'all
Thanks John! Appreciate the love!
An auction platform with an excellent service, all very attentive
Thanks Maria! Happy to hear about the excellent service you are receiving.
Excellent auction experience, live streaming was clear. The online bid button reported my bids in a timely way.
Great to hear Alonzo! Thanks for bidding!
Great auction, easy registration. I will participate in future auctions
Hey Steven, glad to hear the auction was a success! Thank you for the review!
First Time user I thought it was easy, website was well layed out. There were a few lags in the video, where it got choppy but overall good. Could hear the auctioneer well.
Glad to hear you had a good first experience Red! Keep coming back for more!
All great thank you hope to do business again, all went well and we are pleased with your service
Great to hear, thanks for bidding on Equipmentfacts Tomas!
Its easy and quick to register and navigate. I also like the auction page setup.
Thank you, Allen! And thank you for using Equipmentfacts!
Works great for buying! Pre bidding got me one item and purchased another while live bidding. It was fast and auctioneers kept me up to speed with the live audio. Two thumbs up.
Whoo hoo! Keep coming back for more, there's new auctions added every day!
Great place to buy! Fast and easy! Invoicing was delivered to my email. Ask for wiring instructions, and bam, I had them!
Appreciate the great review! Thanks for using Equipmentfacts, Kim!
The bidding was easy to do. Had no problems when out bid to put in another bid.
Love it! Glad you're having a great experience!
Quite easy and satisfactory. I enjoyed the process and would recommend it to anyone.
Please do, Gary! We appreciate you spreading the word and leaving a great review!
Not compatible with the auction floor. Delayed response
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Appreciate the feedback!