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Review of Epson America

Epson America reviews

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1 review
90806
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1 review with 1 star

jamesb563
8 reviews
6 helpful votes
3/15/18

My last three printers have been Epson Printers. I had problems with them but nothing serious like I have had with this last one I purchased. I have a problem, since day one, with the printer connecting to internet. I can't do any kind of internet printing. I purchased this printer in August of 2017 and it is still under warranty. I talked with Epson support many, many times about this problem They try this and try that but nothing works to get it on network. I have had Microsoft, Driver Support and many other techs try and fix it. Some have spent days working on it. So, this week I talked with Corporate offices about it. They have THREE of their senior techs try and fix it. The last one thought for sure he had it fixed. I tried it, no, it's not fixed. The printer cannot find the computer nor can the computer find the printer. Corporate sent me an email saying they would exchange it but when I tried to do that it was flat out refused. They say they cannot give me my money back nor will they exchange it. They refuse to honor their warranty. First statement they give you on their website and emails is "we repair to your satisfaction. Not ours but Your satisfaction". I told them I wasn't satisfied. They refused. Now, I'm stuck with a printer that doesn't work and isn't even backed by their company.
Epson is NOT the place to purchase a printer. They don't hold up even for the warranty period. They do NOT honor their warranty. They are the worst of the worst for printers. DO NOT BUY EPSON PRODUCTS

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