Epson America

Do not buy these products they suck the people don't even help you try and fix your printer. They look for any excuse to not cover the warranty. Because of me using 3rd party ink which had nothing to do with a paper jam. It just keeps saying that but the paper goes through just fine and they won't help at all. $250 out the window. They clearly don't care about customers. I hope and pray if you do buy from them you have no problems because if you do you're not going to get any help.

Epson printers are the absolute worst. Total and complete garbage. If it lasts a year you will be lucky. What's even worse is the company does not stand by the product. If you do get a person on the phone who speaks proper english, it won't matter because they will do absolutely nothing to help you or even worse accuse of of 'not using authentic epson inks' just so they can get out of doing their job. Run fast! Turn the other way and go with a reputable company like HP.

Had issues with my Epson printer clearing its print heads after printing only 202 pages on the printer. After searching for a contact number for Epson, I finally got someone on the phone, and there was a clear communication issue. I wasted tons of ink and hours of my time trying to resolve the issue. Epson offered no solutions, and I was told they could not help me. Complete waste of my money and time.

I never received a tracking number in my email for my recent purchase. When I called customer service, the woman was horrible! Every time I opened my mouth to speak she would talk over me. As far as deactivating or deleting my customer account with them, I can't even find a way to do it! Then she wanted to add another email address so I can get annoying emails for stuff they want to sell when I can't even get a stupid tracking number when they already have my money!

Bought a large format printer that arrived defective. Company is refusing to replace it because it's "too big", and they keep telling me to try setting that I already have and they clearly don't fix the problem. Customer service people are not keeping their communication up, and just ghosting me after telling me that they'll call back or email me. After spending thousands of dollars with them, I thought I'd at least get some sort of resolution, but at this point I just feel scammed out of my money by a giant corporate monster that has zero accountability for their defective products. Absolutely don't recommend doing business with them.
In the photos you can see that the printer randomly stains my photos with red tint, and there's absolutely no rhyme or reason to it, and absolutely no way to fix it from my side.

I have a perfectly working Stylus Photo 2200. Can't make a single print because EPSON stopped making the ink. At my job, we have EPSON projectors. After a year or so they have a new model and a new (different bulb). Funny, the outside of the last 4 models we bought look pretty much the same, but not the bulbs. They all have little detents and notches that keep you from using you old stock bulbs in the new projectors. In my opinion this entire company is EVIL.

I reached out to Epson on Tuesday with a printer spooler issue. After troubleshooting the problem for over 20 minutes, the tech could not resolve the issue. I was told that I would receive a call back by COB the same day. Well it has now been 4 days and still no call back. I reached out to my IT department and they solved the issue in literally 3 minutes. Another reason I will never purchase another Epsson product again. I will stick with Canon going forward.

Do NOT invest your hard-earned money with any Epson product. They are easily the most frustrating and ethically bankrupt company you could imagine dealing with. We're on our second 5040UB projector which is now suffering from the same malfunction as the first. When they replaced the original one, we were given a refurbished unit which has now failed. Numerous calls to Customer Resolution have yielded zero results. Worse yet, I forwarded official Letters Of Inquiry to their CEO, Keith Kratzberg as well as a Senior VP and weren't even provided the courtesy of a response! Sorry, but as a journalist and consumer advocate for over thirty years, I've never been slighted in such a way. And here's the kicker: I spent hours doing my homework, including interviews with five different Epson Home Theater Dealers. The feedback was eerily similar and entirely disconcerting. The takeaway was that, if your projector actually lasts through the end of its two year warranty, you've done well. Yes. That's what I was told, over and over. A disposable $30 toaster? I get it. A disposable $3000 projector? That's a crime. Again, don't do business with this company. In fact, don't walk away from their products... RUN!

Epson Ink Scam
First off stay away from any printer that has a "Maintenance box" as all it does is waste your ink and money by design!
I just replaced the Magenta and Yellow ink cartridges and as the pic shows I still had some ink in the Black and Cyan cartridges before I did. After replacing the two, the printer does some "Maintenance" then tells me to replace the Cyan ink cartridge as it is now empty, so since it won't do anything unless I do, I replaced it. It does its "maintenance" again, now the black cartridge is empty and the two I just replaced are a quarter gone. Again, it forces me to replace the black cartridge, so I did, more "maintenance," now the Magenta and Yellow cartridges are half empty and the cyan cartridge is a quarter empty. Not one thing was printed yet the two cartridges I just replaced seconds earlier are half empty and the other a quarter empty.
I will never buy an Epson printer again and I will do everything I can to avoid a printer with a "maintenance box" scam built in, just call it what it is EPSON… an ink reservoir that we've designed into the machine to make you waste a lot of ink and money, but it is okay as it is for your printers benefit to flush out the printer heads and buy more overpriced ink.
It is unfortunate that so many corporations have adopted such unethical business practices all for the bottom line… Yes, capitalism breeds such small greedy minds.
This company should be sued!

I bought an Epson lable printer -ColorWorks C7500G-for $8500 a year ago. The printer was always buggy, going through a "Head Maintenance" cycle for upwards of 30 minutes when I turned it on, wasting huge amounts of ink. I sent it in, under warranty, to Epson, and they refused to repair it under warranty AND as a paid service because I used non OEM ink. I was willing to pay to have a new printhead, and they refused. Now I'm out $8,500 with no possible way to get the printer repaired (as they won't sell parts either). I highly advise anyone to avoid Epson printers due to their horrible customer service and unimaginably belligerent repair policies.

I paid nearly $500 for an Epson printer. It is terrible. It doesn't work half the time. The scanning is a non-functional. A COMPLETE WASTE OF MONEY. I have to pay a service man $100.00 to come to house each time the things goes out and he spends an hour just getting it up and running. Then in three or four weeks it goes out again. What a rip-off.

Without exaggeration, since buying this printer at the end of JULY 2020, I have needed to contact Epson each and every time I have needed to print.

Each
And
Every
Time!

I am beyond frustrated with it and want to throw it out the window, then run around the house to go stomp on it for good measure.

HOW can we be so advanced in so many areas, and yet Epson's connect and print technology is still so outdated and crappy? SERIOUSLY, you'd think that with the EIGHT different bloatware programs their "lite driver" (I'd hate to see the non 'lite' one) installed on my system, ONE of them would actually be able to communicate with the printer, but noooooooo!

After being on hold with them for 27 minutes, someone just picked up, then hung up. #&%@$@!
After finally reaching someone and after an hour and one minute of 'troubleshooting', I was transferred to a supervisor, and then a Level 2 Escalation Technician... THE very FACT that they need Level 2 Escalation Technicians FOR SIMPLE PRINTERS, ought to tell you something.

Stay away from Epson printers.

NOTHING worked, so DID indeed throw it out the window after Epson did not even offer service or replacement on a practically NEW unit.

Let me reiterate:
Stay away from Epson printers!

Costs a lot just to replace the ink pad. So many hoops to jump through just to even get the part replaced and then to have the counter inside reset costs even more money than the part itself. Have to read off the serial number to support just to verify if they will assist or not. Even then they refer a printer repair place that does not even have an office anymore. Clearly an incompetent company who only wants your money.

Bought 4 epson FX-890II-N and 2 DFX-9500 printers in 10/2019, all advertised with 3 years warranty.
Tried to get FX-890IIN serviced on 04/07/2021, their web site claimed it is out of warranty? They don't seemed to honor it? Bought them directly from epson and provided their order #.
So far no cooperation, been in business since 1985, guessed I will have to recommend Okidata?
Such sad company...

DO NOT EXPECT EPSON TO BACK THEIR PRODUCTS...

I had a wonderful and dependable Epson printer for over 10 years. It finally reached the end of its lifespan, so I went with Epson again. Has been a total nightmare! 4 different printers later, none of them would EVER connect to wifi except 1 for about 1 hour and then it quit, 1 the size of a VW bus that they said was for my home office, and 3 with various hardware failures, 8 trips to post offices or dragging heavy boxes back and forth. On hold for countless hours dealing with the continuous issues. They will not just refund my initial money and let me find a better product elsewhere. Very poor customer service. WARNING! DO NOT BUY ONE OF THESE PIECES OF CRUD. I would give them 0 stars if that were possible.

Within 1 month the WF-4833 printer began pulling multiple pages from the paper tray when printing or copying. It now does it consistently. I contacted Epson and followed all their test procedures after which they determined it needed to be replaced. I sent them the receipt for the purchase and the serial number. They replied saying that the serial number indicated it was not purchased from an Epson Dealer, therefore there was no warranty. Period. No more discussion.
I purchased this on Amazon from a seller called Wintshop. When I contacted them about this, they replied that I was no longer within the 30 day return window, therefore they would do nothing. This was day 35 after the purchase. I am out of luck, stuck with a printer that 100% of the time does not function. The product is poor and Epson as a company is poor as well. They honestly expected me to research who I was buying the product from and somehow confirm that buying from them would not void the manufacturers warranty. This was a new, unopened box purchase on Amazon. Beware.

I am on my third Ecotank printer under warrantee. Each time they hold $170 on my credit card while I have to ship back the old one.

They have wasted so much of my time it's embarrassing. Don't Do it.

I never leave reviews, but I felt compelled to write something and warn people here. Whatever you do, don't order from their online website. I ordered about a month ago and they printed my shipping label promptly... only to have it sit in the warehouse. I'm not even sure if the order even exists or if they just printed a random shipping label to trick me into believing it went out. I was told that they understood my concern and empathized with me... but that it had been shipped. I honestly believe that the customer service rep was just reading a script and had no idea what she was even saying. I'll just have to do a charge back with my bank -- stay FAR away and order with staples or a dealer.

I have purchased a total of seven Ink Jet printers from Epson - The way they treated me was criminal - My wife bought me a new printer for Christmas - It arrived damaged by the shipper - Epson sent a second one - It arrived and didn't work - We bought and paid for a NEW printer - The third printer they sent was refurbished - I refused to accept it - It took the Attorney General's Office for the State of New Hampshire over seven months to get Epson to return my wife's money - Epson has the worst Customer Service of any company in North America - Buy a Canon printer like I did - Over the years I spent over $1,600 dollars on Epson printers and supplies - DO NOT DO BUSINESS WITH EPSON!

I called Epson this morning because my printer did not print. They told me to clean the print heads and then do a test. It still did not print. The test showed all the colors printed well but the black didn't. They still had me change 2 of the 3 colored print cartridges but it did not help at all. When I finished the unsuccessful procedure they had suggested, I checked the ink level in the printer. It showed that none of the inks were anywhere near full- not even 3/4 full. They were about 20%; 30%; 40%; 55%; and 60%. That is with 4 new Epson cartridges installed this morning and no print jobs done other than the test which is tiny.

Multiple false error messages, "No Paper" when paper tray is full to the max, "Offline" when connected manually. Etc, DO NOT WASTE YOUR MONEY ON AN EPSON PRINTER

I like to share my experience about Epson customer service. It's about my recent black ink cartridge purchase. The issue is the new cartridge has a grainy print quality. Customer service transferred me to technical support even though I asked for their returns department. I clearly explained to technical support the issue is with the black cartridge. That didn't matter to them. They insisted I performed a printer test for head setup and cleaning; downloaded on my printer by them. So, I did. This is where the crap started to happen. Because I performed the test, I could not get a replacement for the black ink cartridge. Then upon several attempts to call back hoping to get the returns department, I was told my printer is out of warranty by technical support. It was excuse after excuse to not refund or replace the cartridge. Upon my final call back, I get the returns department. She couldn't offer a replacement, since technical support flagged it for a printer issue. My printer worked good before replacing the black cartridge. Epson is willing to take your money and does not stand behind their guarantee. They are fraudulent in their business ways. Long and short of it, I won't be able to get those 3 hours back in my life!

I contacted Epson that I had a print job stuck and would not print. They sent me to Ask Answers which said that for a dollar they would fix it. I gave them my cc number and then checked with my cc bank. They had charged me $55 instead of $1. I immediately closed down that cc and requested that a new one be sent to me. Then I got an email from Google that someone had tried unsuccessfully to use a Mac to get onto Google. Second time I had to close out my cc and have another one sent to me.

I am surprised that Epson even got anyone who was happy with their "service."
I loved my HP and would trade it back in a minute.

One time I tried to copy a professional photo of a man's head, it was full of streaks.

A basketball player is no real professional to trust for buying an Epson, believe me.

A disgruntled customer