Epos Now

Questionable sales techniques, hours on hold after the purchase and then when I request a return and refund after only having the system only 2 days, I am refused! If you are in America, system has UK date formats that cannot be change to US. Purchase order contain a confusing line that has cost plus tax which is retail is never need and just creates confuse. I was informed that this cannot be changed. When you enter an item you can add a sku and then you can't access that sku ever again. Over 30 minutes on hold at least 4 different times over a three day period. You can't see your inventory items "at a glance", one screen to see inventory, one screen for product infromation and yet another for purchase history.

Having to rush through the setup process, for one thing or another, Tez really stepped up and helped me through it - efficiently but thoroughly! I managed to get all of products across to him within the day and he had it up and on my BOH by the next morning. Very helpful and patient with those of us not too savvy with the tech...
Lee was very patient and thorough going through the product setup, mainly how to setup the multiple products section and I'm flying now!

Much thanks guys.

My experience with Eposnow has been nothing but fantastic! They sent the tracking number for my package and called as soon as I purchased, and my implementation was quick and simple! I found that the team was very knowledgeable on the software and every little issue I had was quickly and pleasantly resolved. I definitely plan to invest more money with Eposnow, especially with the new software just around the corner!

Have used the system for approx 18 months. Bought specifically as it stated it would run on android of which it did until the last update which has resulted in the app no longer working correctly on kitkat even though it is still advertised as working on this version of android and upwards.

The response from EposNow has been tough luck you need to upgrade. The tablet I have is locked to kitkat and cannot be upgraded so rather than present a solution I either have to purchase a replacement or find a different company to work with.

In my opinion, it is a poor level of commitment and service to customers to upgrade beyond the stated minimum requirements. Kitkat counts still counts for over 18% of the android market and is still the base os for many tablets being sold.

Support tickets rarely get a reply.

From day one EposNow has had my back, the U. S support team is top notch. From the first day of purchasing the system, to the setup, and live date I haven't had any issue. Thank you EposNow I will be buying again.

I am new to the pub trade and the till systems used within it, however the excellent back-up support I have received from the EPOS Team has been second to none. I have called them at all hours of the day, several times a day and all of the operatives have been extremely knowledgeable and professional. The tills are very easy to use and I would thoroughly recommend them to anyone looking for this sort of system.

Epos now is ok for instant cash sales but not if you have monthly accounts.
Was told it could do monthly statement so was miss sold this cannot do Monthly Statements and they have no intensions of helping you once you have paid your money.
Raised compliant told I am at top of list to get call back from the top manager 4 months later around 22 calls and numerous emails to them I am still waiting!

Currently spoke to Trading standards and solicitors who are saying it has been miss sold looking to have to take them to court. Would advise to look for any other company apart from eposnow total disgrace.
Krissy W. Who wrote "The customer service was excellent" cannot be a customer but an employee that is lying!

The process of buying the system was straightforward. Upon installation, the setting up and cataloging of the inventory was easy with minimal support required. On the occasions I've had to phone support, I have found them to be helpful and knowledgeable. I would recommend anyone thinking of buying an Epos system to give Epos Now a try.

We experienced outstanding support from EposNow. We had difficulties setting up the till at our one of our shops and received prompt and quick help from Mate Toth. He assisted my colleagues regarding the set up in a professional and friendly manner, so we could start using the till asap. Very grateful!

We looked at several EPOS systems and we are very pleased to have implemented the EPOSNOW system. It is simple in its set up and provided the key information for our small community shop. We had excellent support from Lauren who provided clarity of the functionality of the system. Our volunteers have adapted very quickly to the till and find it intuitive.

We have only been running the system for a few weeks and have not yet implemented any of the stock management features. This has allowed us to have a very phased implementation.

The system is flexible for different levels of user.

The slight concern is the lack of system documentation albeit there is online support. We have not yet fully evaluated the robustness of the system transparency but at this stage we would fully support EPOSNOW

I bought eposnow to sort out my stock. I had good records of what I was buying (we were tracking it in excel) but we were really struggling to understand what was selling. Our method was to take a stock take once a month (which took forever, as we have over 3,000 SKU).

Now I can see instantly what's sold, when it's sold. More importantly I can see what's not selling so I can discount it and never buy it in again!

It's really changed our business. I've saved hours each week, and it's helping to put our business on more firm financial foundation

Only been with EPOSNow a month, but so far so good, I have read some of the reviews and some of them are really bad, don't understand why people have so many problems with them but I hope it doesn't happen to me. The implementation team is really friendly and call you as many times as you need to have you up and running and the system itself is very easy to use. Shout out to Josh Groom who is been really good and patience with us. It can be a little be pricy to be honest, but it's all depending of your needs.