This system has not been designed for use in hospitality. It is so bad that even though I'm still paying for it, I have purchased another system (Abacus in case you're still searching - fabulous).

Firstly, Eposnow freezes regularly. The system is also unable to perform the most basic of functions, which means errors (and big disruptions to service) are guaranteed to occur in your venue if you use this system.

For example, the most basic function (seeing a separation between entrees and mains) can not be done. This means after your staff have entered an order, there's absolutely no way for them to check they've entered the correct items as entrees or as mains (in cases where customers order an entree as a main for example, there's no way for them to check this has been done correctly). In contrast with other systems I've used, where you can easily enter any food items as entree, and you simply tap a 'line' button to separate entrees and mains - easy (opposite to eposnow that requires a stupidly long process).

This is a basic requirement for a smooth-running venue & the system can't even do that - and this is just the beginning.

You also can't add one-off items easily, for when a customer orders a salad not on the menu (for example) but the kitchen can easily make it. This means that if staff have a special request from a customer, your staff will be spending a stupid amount of time at the register trying to get it programmed in to the system.

The system is not intuitive at all and is more complicated to use than other systems, wasting unnecessary amounts of staff time just trying to get an order in. Not to mention all the issues that come up after an order is placed (eg incorrect items coming out for entrees or mains), as a result of how the system is programmed.

On top of this the system keeps freezing. If you want a reliable terminal that won't freeze in the middle of service definitely go elsewhere.

Other issues:

1. It's not 'plug and play' as the sales rep might tell you. After nearly 3 months in (I've now decided to just get another system), the system was still not functioning well enough for us to be able to use it during service. The system doesn't even arrive with enough paper for you to actually use the printers for a shift!

2. You get charged for things you haven't even ordered & when you call the 'account' line to try to resolve it you can't get through. Best part is that if the overdue bill is not paid (a bill for an item you didn't order), you get LOCKED OUT of your system - it's crazy!

3. There is no support during hospitality hours so if your system freezes (or anything else), you're screwed. And good luck trying to get system support during 'business hours'. The 'tech expert' (as lovely as he is), doesn't actually know how all parts of the system wirk, to efficiently get you set up.

3. If you want to make adjustments to your products or prices away from your venue (for example if you're working from an office or from home), you won't be able to unless you pay for an extra license… yup, a whole second license.

4. The system does not integrate with CBA terminals.

5. Poor customer service. 3 months in & I am still CHASING issues up (they don't seem to like returning emails /calls- good luck).

All this before even getting into the details. I have now stopped trying to get a resolution & have decided to just go with another system, despite still paying Epos now - that's how bad they are.

My guess- those using it successfully must have VERY basic requirements.

If you have a professional venue & you want a system that is designed for hospitality & is easy for your staff to use (ie no mistakes during service), go elsewhere.

I have worked in hospitality for 25 years and can assure you that this system will not help you run a smooth, professional hospitality venue - it's simply open to too many errors and disruptions occurring.

I have used other systems at other venues and am kicking myself for trying eposnow. I now have so much more appreciation for other systems!

Im pretty sure all those positive reviews are not genuine because time and time again support proven how bad they are at their job. Even when you go to their forum you can see how many bad reviews and im also sure this review wont be even read of publish by anyone at eposnow.
Let me start from the beginning: Back in June i was looking to upgrade the till system and came acros eposnow and what i could see it was all very impressive. Once I paid up and got the hardware, the sales guy disappeared. Tried many times to email and call with no result, so much so i though the company went bust or even that i got scammed. After about one month i managed to have a reply from our sales representative apologizing but he was off sick. Fair enough but, what about passing on your contact to a colleague? Then finally we started training and setting up but, because we lost so much precious time i asked for extra hand to input the menu as the eat out to help out scheme was coming up and I wanted to make the most of a new till. They charged me £ 500, yes, £ 500 to put our menu in the system and, to be fair, a child would have done a better job than them. So many spelling mistakes so many items with not even space between words, vat rate completely wrong and overall a really poor job that, i would have been better of doing myself and save £ 500!
Then it came the time to try out the till and watched in horror in the till keep crashing and not able to sustain an internet connection. Then again, spent time and time on the phone trying to get some support but nothing. After about a week i was able to get through someone which insisted was my problem with internet and not their problem! After keep insisting and sending various pictures and videos they actually agree to start considering it might have been a faulty machine that they sent. After a bit more struggle i was able to make them send a new machine, which then proved to work much better than the other one so, yes, they did send out a faulty machine!
We also ordered a handheld device that from the very beginning had the same kind of issues. After countless phone calls waiting and waiting i was able to speak to someone else, which, again insist that the problem comes from my wifi and not their handleld. I showed many pictures of the frozen screen but they keep pushing the problem somewhere else. I was finally able to talk and complain to a manager which promised me it will call me back and will let me know if they can refund or send a new one but... its been two weeks now and still havent heard.
All my emails get ignored and nobody seems to bother about customers paying a huge amount of money for a non existent support. The last straw was when I called in once, again to fix some other issues. It was 4 pm on a Friday and i got kept on hold for almost an hour and then when somebody answer she said, sorry anyway we are closing at 5, good bye!
Stay well away from this company run by a bunch of clowns. Shame on you!

Unfortunately after much back and forth with EposNow I feel compelled to review to let others know what they are getting themselves in for...

Joshua is/was our implementation consultant and is a pleasure to work with and is an obvious face for the company.
Unfortunately the EposNow system has shown not to be capable of many things it claimed. EposNow appealed to me because of it's simplicity to use and it was a lower price point than other companies I had spoken to, with this it is very much the case that it is an inferior product to others out there.
Because the system isn't strong enough for the reasons I bought it I am no longer using it and I'm looking into better options. I spoke to EposNow and explained how I had been mis-sold and misled and these issues had come up they don't have serious working solutions, we are a small smart up business and had put a lot of faith and hope into EposNow and despite trying to come to a conclusion amicably between us, since voicing my concerns on a few occasions it has taken over 7 working days to get a reply from the company. I voiced my concerns mid May and despite weekly nudging and requesting to speak to someone senior I have only heard back from Joshua who is only able to offer more assistance but it is the product itself that isn't capable.
They have a great sales technique and are very pleasant to work with but the machine isn't up to the standard to which was claimed and is the standard I'm looking for which renders it useless to me. I'd rather have paid more for a more premium product which actually works.

Issues
-I purchased the label maker which is not customisable as expected, it is a very simple product which is limited in its abilities. We were looking to have labels that were customisable to suit our branding in terms of colour scheme and font etc. All customisation has to be done through an external program (they suggested paint) and it's an unnecessary faff.
-I use multiple suppliers and the software can't link one product to multiple suppliers. EposNow's solution to this basic need was to have duplicate product, and have each linked to the specific supplier. This completely renders the stock system useless. As you will now have warnings about being out of stock of the item from one supplier when you may have lots of the same item in stock but from a different supplier. With this you would have to second guess and sense check the system that you're paying for. It makes mistakes easier rather than taking away the manual time it takes to order.
In addition to this, there are optional apps that are at a high price point which realistically aren't really optional and aid the general running of the software which you'd expected to be included within the cost, not hidden extras.

This epos system has almost brought my business to its knees. Nothing works, its full of bugs and I can assure you at first it all seems good but all it ends up doing is costing you more and more money and then thats when the trouble starts.
I have spent thousands on this and its been a complete waste of money.

1. Website integration - We integrated our epos system to our website (magento platform). It just does not work, stock levels do not update correctly, you will put in for example 3, then shortly later it will be showing 100 items available.
This has caused us endlessly to sell products when they are in fact out of stock and visa versa, not selling as they're showing out of stock when they are in fact in stock. This has caused us he losses in money plus bad reviews from customers as were selling items we don't have in stock.
It has cost us masses in money paying for overtime for our staff as we are constantly doing stock takes.and as a small independent, this has hurt our cash flow.

2. Keying in new stock - after we are putting new items into the system, they disappear! More time wasted

3. Lies and more lies - Don't get me wrong their support team is friendly but they haven't got a clue, we get the same answer, ill have to pass it to our developers and will get back to you. They never get back to you! Plus you cant even speak to them. All you do is get constantly fobbed off.

4. New support team (navigate web) to fix the epos/magento issues - They lasted a few weeks, all they did was fob us off even more and when they left, it was worse than ever.

5. Another new support team - Its going to be 3 months before we can even fix it.

6. Bulk import - you have to pay another £20 or so per month to have this, and again it doesn't work.

7. add ons, any add ons you have to pay for, even the simple things which should be free you have to pay for.

8. Refuds - this is how pathetic the system is, you cannot even process online returns/refunds! They come up with a way which is just a way of fudging it, which is just ludicrous.

9. Gift cards - you can only use one gift card at a time, so when our customers come in store and they have multiple gift cards, we have to tell them they can only use one at a time!?! As you can guess plenty of complaints from customers.

10. I have asked for my money back as I haven't got what I paid for and there his answer was from their head of service "lets have an honest conversation here, the answers no".

I could go on and on and I haven't even scratched the surface. I decided to shut it down and its the best thing I've done.

I have been with these guy for 3 years now and i cannot tell you guys thinking of buying this based on the other comments I've read, if you are planning on running this with your online markets such as your website, ebay, amazon etc it does not work and will never work. I have spent the last month researching, speaking to other businesses and found there is other systems out there which are a fraction of the cost and in a different league compared to this in terms of not just cost but capabilities/add ons that are just a one off cost.

In a nutshelll, these guys are easy to take your money and lots of it, but when it comes to delivering and support, its without a doubt the worst company i have EVER dealt with in my entire life.

Very helpful, and polite...

Ok here goes
I was contacted by an epos now agent back in June to tell me about how good Epos now is etc etc. I ordered my system toward the end of July which I received a few weeks later. The system arrived damaged I was told the system is not used as the company does not sell 2nd hand items and all items are checked twice before leaving the depot, the system I received had no epos now brand labels etc nothing all unmarked equipment, the monitor was damaged cash door damaged scanner damaged and customer display damaged, Epos now blame it on interlink saying it was damaged whilst in transit, coincidence everything had scratches on. So I rang epos who said ill have to return the system and they will send out another one which meant more delay by now I have paid 2 staff members wages as I called them in for training,
2nd system arrives unboxed everything wow the scanner is missing isnt that great. Oh and I thought everything is checked twice before it leave even checked by a manager! So I ring epos now again and im told I will get it the next day.
So it arrives the next day and guess what its the same damaged scanner that I returned a few days ago, oh but they still have 2 people including the manager to check the system don't they!

Now lets get to operating the system, I want my stock on the system as well as my invoices so when I check my profit & loss reports it should show me what Ive bought what Ive sold and what my net profit is, I asked 3 different advisors on how to do this now in the admin side theres a invoice entry selection which I asked how to use the advisor tried it few to times and said you cant use that you have to put it through purchase orders and received delivery notes, ok so I put +-£5000 worth of stock into the system after which I check the reports it shows zero in purchases, I ring epos now again im told no it should show, well look into it and call you back, half hour later a call back 1 advisor blames the software for not showing the purchases another advisor now tells me I have to use invoice entry which I was initially told does not work,
So now I have to be booked in for another training session Monday at 11am, frustrated I agreed but thought let me play around with the system it took me 5mins to discover how to put an invoice entry through the system epos now said its a long process therefore I will need the training session, the fact is they never knew how to do it else instead of wasting 1hr on the phone blaming each other and the poor software they would have shown me how to do it, so now I figured it out I sent epos now an email with step by step instructions on how to use invoice entry.
Also told the technical team not to waste there time calling me.
Now im fed up I want to return the system & want my money back.
Epos now offer money back guarantee but they dont tell you the hidden extras do they oh no why when they are trying to sell you something will they tell you that if you return the system we will deduct £175. So I asked why I was not told oh its in the terms and conditions on our website.
So I argued and they agreed to go half on that charge so £87.50 will be deducted from the refund.
Now now my moneys come through but hold on they have deducted £105 so straight away I send of a message to ask WHY?
Oh its plus VAT but hold on you never said that to me again but its on our website terms &conditions.
Guess what its not its does not state anywhere on the website £175+vat, so I fire of again online chat on epos now try defending saying all our products are displayed without vat but hold on this is terms & conditions not a product you are selling it should be clearly stated, now im told sorry I cant help you, you need to ring your rep or ring the manager. Well a txt from the rep straight away sorry Ibrahim I thought it had vat but it dont, so basically you dont know what the terms & conditions of your own company are.
Yet earlier he insisted in the txt that its on our website £175 +vat he even wrote obviously. But I guess it wasnt obvious after all was it.
The training was very bad not only for the invoicing even standard product creation and promotions.
I have never experienced such bad service from anyone, and the only time I got an apology was when I spoke to the managing director of the company that also after I told him none of his advisors cared to properly apologies.
So yes that was a long essay but it had to be said