Epos Now

The cloud-based, Hospitality solution from EPOSNOW is central to our bar's business: it enables seamless integration of new product lines; offers financial reports in unlimited detail; simplifies bar staff management; and as I'm fast discovering, through their own App Store, customisation options open up new ways to maximise the return on our investment. At its core is a brilliant piece of software, which in combination with elegant looking hardware, *just works*. Worth mention is the Promotions function - loads of options and simple to apply selectively or otherwise. Yes - I'm fairly new to the sector, but I did my research and EPOSNOW really stood out amongst competing products. I especially like that it's so easily scalable - I'm already planning a second terminal on-site, and looking into the potential to expand EPOSNOW across our organisation, to other outlets. The level of support I've received to help me get going has been invaluable - the sales and technical staff I've spoken to are all product experts, and it shows.

Emma is asset for ur company, she listens customer and sort out problems and don't lose her patience's. Again Thank you so much for your help Emma.

I run a HVAC Sales and Repair shop in Jamaica. I found this system while doing research on POS on the internet. It seemed like a good fit based on my conversations with the Sales agent Paul Lynch (he assured me it would work), however i am unable to log non-inventory items like services in this system which is not ideal for a repair shop. I made the purchase approximately two weeks ago on May 30th, since Monday June 15th I have been locked out of my back office with a prompt for me to pay again as my subscription expired on April 3rd which makes no sense. I HAVE ONLY HAD THE SYSTEM 2 WEEKS. I have been sending emails contacting Paul as well as calling both the US and UK offices to no avail. I have stayed on the line a total of 6 hours since last night and this morning waiting for someone to address my calls. I sent in support tickets, I messaged my 'trainer' Kylie and no one seems to want to address my issue. At this point I DO NOT want to use this company if this is the way you do business. POOR CUSTOMER SERVICE, POOR RESPONSES AND A FAULTY SYSTEM.
Expected Outcome: To either be contacted TODAY or be REFUNDED as I haven't a full months worth of service.

We find the epos till very easy to use it is good. The back office and support is not so good in the response time and reports it produces. Our computer guy has spent more than 10hrs just waiting for return calls which he was told would be in five to ten minutes. It has taken three months to get a part for the till. There are hundreds of reports all telling you the same thing and much to much. It is not basic enough to do the most trivial stock jobs and the day to day reports as it prints off management details you don't need every day and you don't want staff to see. I would like to spend a day with developers to see if the system could be made suitable for a small independent retail shop as currently it is not. You decide on the margins when you price stock - you do not need these figures on nearly every single print out every single day. You should be able to chose a report to do this on its own. The details are spread out so much on the screen you spend your whole time scrolling up and down and left to right. When you have adjusted something it does not take you back to where you were. We still have not found a report to do a department stock take on the shop floor by staff. All you need is all items in dept and current stock levels. Etc etc. Eposnow just need to spend some time on the shop floor and find what practical reports are needed on a day to day basis and it would be a very good system for retail as well as restaurants etc. It just needs simplifying and separate reports for sperate jobs and on a similar layout to an excel spreadsheet so you can fit more than a couple of items on your screen at the same time for stock issues.

Hello guys,

I brought epos now system and i let u all read the conversation i had and let u all judge

Epos Now Specialist

Hi again, thanks for returning to our site. Let me know if I can help you with anything?

You i have been waiting for someone to answer my call from last 54 mins

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This is how u give customer support?

All i need to know to understand invoice total tax breakdown

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Sure, please be patient. They will answer you

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When tomorrow or monday?

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Today

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It dosnt seem so

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Is this Rohit?

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Yes
How can i resolve it?

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Thanks, the V Tiles account is not subscribed to our support / service package. You are seeking a service you are not subscribed to. Would you like to sign up for support?
£25 p/mth +VAT (9-6 mon to sat) or £35 p/mth +VAT (24/7/365)

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What do u mean? All i need is one answer for 1 to understand invoice! I am not going t pay anything else. Already got fooled from urselves before

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Ok. Anything else we can help with please?

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I need answer to my question
U cant sell me someone and demand money to educate me on that product

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We have already covered that point

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No u havnt nick

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The V Tiles account is not subscribed to our support / service package. You are seeking a service you are not subscribed to. Would you like to sign up for support?
£25 p/mth +VAT (9-6 mon to sat) or £35 p/mth +VAT (24/7/365)

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So if i have any question on epos u going to charge me?

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I will send you an email on the full benefits of our support package.

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I dont need full support

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My recommendation is to not hold for us to answer as our support staff will not help
You.

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All i need is one answer
Cool. I am going to copy and paste this conversation on facebook, review and other social media. Thanks

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