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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I ordered and recieved adult men XL tights to go under my gym shorts since it is winter time. I recieved what fitted like a child's XL. I am in no way a big guy. I returned the tights, four pairs. Epic sports charged me a total of $41.67 which included $31.96 for the tights, $6.62 for shipping, $3.09 in taxes. To return the tights cost me $12, another $7.15,I'm assuming restocking fee along with 53 cent for taxes. I didn't know services like that get taxed. Epic Sports refunded me $ 34.52. Looks like I was taxed twice, paid for shipping to recieved items, paid shipping to send back, got charged a restocking fee.I am out of $29.39 -minus $2.56(The difference between what the tights cost verses the refund) = 26.83 and I have nothing out of the deal. And it is impossible to speak with a real person and the chat line is also a robot. I will never shop with epic sports again. Beware if you have a return and want your money back.
Thank you for your quick shipping! I took a chance on a website that i've never used and am happy that i did.
Always great prices and quality. Ordered hats for a few years now for employees. Perfect price and variety.
After paying outrageous shipping costs to ensure basketball uniforms (for two teams and coaches) would arrive in time for first games of the season, all I get are vague emails stating the order is LATE but no timeframe on new arrival date….after 10+ emails back/forth with a customer service representative (who REFUSES to call me because they "don't have time to handle customer service business that way"), I still have NO DIRECT ANSWER on whether or not they've begun customization or when they'll be shipping my $700 order! I've used epic sports for huge orders in the past but never utilized their customization option!
BEWARE, people! Don't customize if you need uniforms on any sort of timeline!
I don't care if you're a big company or small, family run business….take the 5 MINUTES to call a displeased customer!
I love our basketball jerseys we received from Epic Sports. I really like the print and color. Our shorts were great as well. Price was good. Wish they were here sooner-but I didn't get my order in as soon as I should have.
I bought 20 jerseys with vinyl lettering. When i received them i had to peel them apart and after washing realized they were creased and crinkled terribly. I contacted the company and they told me to put an iron on it. There are 20 jerseys and that's the reason i paid them to do the vinyl, i don't have time for that and the few i did do didn't even help. They are still creased and look awful! Been emailing back and for for over a week to no resolve. They told me to iron them, it doesn't work and they look terrible. DONT order from them, their customer service is more thank lacking! Terrible and cheap products that they don't uphold customer satisfaction. Terrible company
Great product at a great price. Little items like these practice jerseys do wonders to a teams confidence. A+
Second year ordering the lettermen jackets for my little cheer squad! Always easy and great quality. Always delivered in a timely fashion. We had our own patches and embroidery done. The jackets are perfect.
I placed 3 orders at different time and my order was delivered within 4 days. I loved the blouses and the quality of the fabric. The sweater run a little large, but I decided to keep it. I will be ordering other items in the future!
Thanks PG
We received our order in a very quick timely service. Thank you. We will definetly order from them again.
Epic Sports has always done a good job of providing quality for a reasonable price. The ordering process is also easy!
I thought I found a great place to buy sports clothing, but then they sent me two items in my order that were clearly the wrong size, and they refused to exchange or refund one of the items because they claimed it was the right size - Adult Medium, though it looked more like a child's small (clearly mismarked). When I pointed that out, they gave me a boilerplate response about sizing and charts. I had to pay for their mistake, which is not terrible, I suppose. It was their attitude with regard to their own mistake that made not want to shop there again.
Very happy with my order. Items shipped quickly and arrived in good condition. All items were new and of high quality. I was shorted one item but CS took care of it quickly and sent a replacement next day. Awesome place to get sporting gear!
The equipment arrived as described. Good quality and quite serviceable to my needs. I would recommend.
Great selections, great prices, printing available and easy online orders! For all your sports gear, I recommend EPIC Sports!
Epic Sports delivers quality, great price, and service. Great products, excellent variety, quick delivery and thoughtful customer service.
We received our order confirmation with tracking info on a Monday. It stated that our order would arrive on Wednesday. We received our order a day early on Tuesday. They have fast shipping and great customer service.
Bought hot pink socks for HS girls soccer team for breast cancer awareness month. Great quality at a low price. Arrived on time so that the girls could wear for all their games in October. Thank you!
My order came faster then it said. Everything from the ordering to deliervy was perfect. Thank you. I will buy again.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!