On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast service, great customer service
Perfect transaction. Thanks.
Hj
Everything went smooth from the ordering process to the delivery time!
Excellent product, price, and service.
Convenient way to shop when local store options are limited.
Worst company ever. Ordered on line, they say order is hold for verification. Email and send me prerecorded messages. Call back and put on hold for 45 mins each time until I give up. Recording keeps coming on saying wait time is 1 min every 5 mins. Leave messages and they call back with a prerecorded message
The shipping packaging was inappropriate for the order.
Please as always thanks again
I am pretty happy with source of the product that Epic provide.
Quick, prompt service. Easy ordering and fast delivery. Price was very reasonable. We've ordered products from this site twice and both times the service and product was excellent.
A good product at a good price
I bought the items for my nephew. They are a very good quality, very nice pants with a good price. I really like the colors and also how they have zippers and snaps on the legs at the bottom. I received them fairly quickly. I would highly recommend them.
Pleasant transaction as expected
One shirt was the wrong color. Haven't been able to reach them by phone to get that corrected. If that's gets fixed experience would be excellent
It took a ridiculous amount of time before my order was even shipped out and it was close to 2 weeks before I actually received the socks. I know that you all include expected delivery time as 10+ days, but the long delay in actually getting them packaged to ship out seemed beyond excessive.
Great selection, great pricing, great quality!
I'll shop with Epic again.
Faster delivery that they said.
Easy to order online and the price was perfect. Plus the shorts arrived sooner than expected.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!