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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I ordered a football shoulder pad T-strap and the website seemed to indicate that it was a qty of 1 strap per pack. So I ordered a qty of 2 since i needed two straps per shoulder pad. Well, I ended up receiving two packs of two. When i asked about returning one of the packs, since it was confusing, i was told that i would have to pay the return shipping fee and a re-stocking fee, which i didn't think was fair since the website is a bit misleading on what you receive. Please correct your website in the future on what actually gets shipped.
I'm happy with the product I received and wonderful price
Nice items
Always prompt and have many items in stock
I am a repeat costumer. Very satisfied with quality and price of items
Always impressed with the professional treatment this company continue to do thank you for everything great job
Good product for the right price
Very good quality and shipping speed!
First time customer and was very satisfied with the timing and products received.
Had everything I needed in stock
I love the hoodie. On Sept 20,2019, I'm ordering around 20 more for my organization
They shipped my shirts fast and I got them quick. Wonder shirts and great price.
All is good as of now, haven't gone through all the packages just yet. Hoping all the socks match, last year we had an issue. We order every year and just can't understand why we pay a shipping charge, in past years Im not sure we did. We are a school program so it seems unfair
Good review
Many of the He socks torn while players were putting them on.
Good quality and reasonable price for all clothing I bought.
It took much longer for the shirts to ship out than I initially expected since most companies ship out the same or next day. One of the shirts I received was also cut pretty funny.
Easy to check out and I love your selection, but I always make my purchases with PayPal, and made an exception just this once. Please add PayPal to your list of payment options!
Great overall! Best deal and will definitely return in the future
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!