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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Pleased with my HU hat
Got exactly what I wanted at a great price!
The products are a very good quality and the prices are very reasonable.
I will have to read more next time I was expecting more than what I got in regards to the Pom Poms and cheerleading tops without bottoms but it's our first year so we will definitely be returning
Nice website- easy purchase
Good products- will shop again!
Has always been a pleasure
They filled my order in fast time.
Easy to find on the website, quick delivery, and quality product!
They had the product I needed in stock.
Rep was honest and straight forward regarding jersey numbering etc..
My whole shopping experience was great! Keep up the good work!
Took longer to arrive than my previous order.
Unfortunately too small
Product shipped sooner than expected which was perfect timing for a game we had that weekend!
GREAT SERVICE, GREAT PRODUCTS!
Good product, good prices, good service.
Very good special item
Shirt sizes were not true to size. They ran smaller.
I am still waiting for a piece of equipment that was defective to be replaced. Not happy with overall response to getting it replaced.
Great quality for our school logo and wash and wear!
Very pleased with how fast our shipment was received.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!