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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Shipping time is concerning. 3 and 1/2 weeks. Site works well
Love Epic Sports! Great products with great discounts!
Good product, fast delivery, reasonable prices. Couldn't ask for more.
Order was delivered when they said it would be. Prices are the best I could find online.
I ordered rawlings baseballs from Epic Sports in early September and was charged the same day and waited three weeks before they notified me that they were on back order. I then called multiple times without getting through to find out they are not on back order and they resubmitted my order in which I have to wait another 3 weeks. Spoke to multiple reps who gave me different answers. None of the reps knew what they were talking about. How can so many people be so clueless to what's going on in their business. I finally spoke with Case the "supervisor" who was condecsending and rude. Of course it's my fault that the baseballs are going to take 6 weeks to arrive to me. Yes, make it the customers fault that you can't do business correctly. Better yet blame it on the manufacturer. He blamed rawlings for being "notoriously slow" and that's the reason they went on back order and then somehow producted 11,500 dozen basebals in one day! Tell me how a notoriously slow company produces ******* baseballs in one day? If you tell the truth to customers it will be so much easier than lying. Oh and being a "discount company" isn't a good enough reason to treat people like crap.
Thank u for a great buying experience!
Always pleased with Epic Sports!
I paid extra for overnight shipping and it arrived a day later than I paid. I emailed customer service and never received a response.
Received faster than expected.
Quick, simple and easy! Thank you so much!
I love this site for all my sporting needs.
I found the item I wanted and it was delivered as scheduled
Great quality and price. Came faster then expected.
Love It.
Loved it! Thanks
Great dri fit shirts.
The website was not confusing and easy to handle plus my product was very well put together. Very satisfied!
Great prices, great selection & easy-to-use website
Inexpensive shorts for my daughter to have for cheer practice. She likes the fit.
Clear, informative, streamlined purchase experience
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!