On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've always enjoyed ordering with Epic Sports. Prices are always the cheapest and the orders get to me on time.
Easy to look up items
I got what I ordered before the promised date. What more could I ask for?
Everyone loves the material and appearance. They all look very sharp out on the court. Vivid colors too!
Always great. Great Prices. Thanks
Purchased lightweight sports tees. Great color selection, great price. Size is pretty true. Shipping was fast. Very pleased. This is the second order I have placed, and I will be back.
Great job epic! The diadora soccer bags are great. We own three for three kids with our oldest bag going on its fourth year. The price was even better.
Everything was good.
Your customer service reps were awesome! I took advantage of the "Call Me" option which was much better than waiting on hold.
Very easy to navigate web site
Perfect for my club team! Well built
I will be back to Epic Sports to make another purchase.
Good Experience. Excellent Product
Easy to navigate and place a order
Great service! Would have liked to see a free freight for the # of bags we ordered!
This was the second year in a row I ordered futsals from Epic to provide to participants in a Winter Program run by my club. Waited until registration closed to place the order so I'd know how many we'd need. Epic had the balls in stock and delivry arrived in time so we could use the first week.
Very satisfied with our order as always.
Overall, Satisfied.
Easy ordering process, timely delivery and nice quality shirts. Overall great experience
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!