EpicSportsReviews 7,619

Buyers beware!

I tried to return an item because it didn't fit and they declined saying the item had been worn.

There's no way for me to prove I only wore the shirt long enough to try it on so I'm basically stuck. They found some obscure discoloring on the shirt and used that as the rationale that it had been worn. The shirt must have come with that spot on it because there's no way I could have done it but again, there's no way for me to prove it.

I guess they have the right to not accept but then again I won't be giving them my business in the future and you should beware as well. Shop at your own risk.

Placed an order at the beginning of May for an item I was sending as a birthday gift and didn't need until the middle of June. The day after ordering, I was contacted and told it was on backorder and was to be shipped a couple of weeks later. This was fine, as I intentionally ordered far enough in advance incase of issues. They said no signature was required, UPS disagreed, and three attempts later was sent back to the manufacturer. The birthday came and went, I had to purchase something else, and after a ridiculous amount of time with a customer service rep (and an incredibly frustrating amount of time on hold), was told I could return the item, but had to pay both the reshipping charge from UPS AND a restocking fee, so only got half my money back. Not good business practices, will never order from them again (I also have NEVER been compelled to write a review about any business in my entire life up until now, but it was such a terrible experience that I HAD to share in order to possibly dissuade another person from making the same mistake I did.

Do NOT order from this website! Like many others, I ran into so many problems when trying to buy a single, $20 jersey. I got emails and calls from their fraud department not long after my order telling me something on my credit card looks iffy (which has never happened before), and when I contacted them to verify my information they started asking for utility bills for proof of address and my credit card number (over the phone). They then made it difficult to cancel my order and get my refund. Do not make the same mistake I did. This company is awful

Recently ordered Dale Earnhardt floor mats for my vehicle and was completely disgusted by the experience. I was called at 7am the day after I placed my order stating my order could not be processed because my shipping address and billing address were different. Funny to me however that their customer service line doesn't open till 8am so what business did they have calling me? Also I had ordered products from both ebay.com and avon.com and hadn't had an issue. When I called customer service the employee I spoke to was far from professional. I honestly felt it was invaded my personal privacy by asking me who all resides at the address I was having the merchandise shipped too as well as asking me my mother's name (owner of the house of my billing address). I understand there is a verification process they're trying to implement but as I stated I felt as if my privacy was violated. When I finally received my floor mats I was also disappointed in the quality and the colors were not accurately depicted. Needless to say I will never order from this company again and hope they hop on the train to professionalism soon.

I ordered numerous soccer items from Epic and received all of them before the anticipated shipping date. The customer service guy, Eric, was very helpful in letting me know if the items were in stock. With that said, all of my items were Epic items. My understanding is if they have to order it from another company such as Rawlings, that is where the back order, delayed shipping problems come into play.
I received good quality stuff for a great price! I would definitely use Epic again, but would be cautious on expecting it quickly if it was not an Epic item that they ship from their factory or warehouse!

Ordered a $300.00 baseball umpire helmet from them on 1/14/11. I read on their website that on UPS ground delivery you should get a tracking number withing 5-7 days (funny because the delivery was supposed to occur within that amount of time. Sent them an e-mail 8 days later asking about the tracking number and found out that the item the website let me order was not in stock and was on backorder until early March. Was also told that they could not hold items on back order for more than 30 days which meant my order would have to be cancelled and I would have to re-order if I wanted the item. When I asked why they charged my credit card knowing that they order would have to be cancelled they gave me some jibberish about how an item can be ordered and on back order the same day. Now, I'm still (today is 2/7/09) trying to get my $$ refunded to my credit card. Was told in and e-mail that as soon as the order was cancelled, I'd get an e-mail notice from Epic Sports letting me know. That e-mail was dated 1/27/11 and no response yet (how long does it take to cancel an order?). Called today and was transferred to someone's line where I waited 15 minutes before giving up and leaving a message. Two hours later, no call back. Absolutely horrible customer service. I will never use the site again and will tell everyone I know not to either.