EpicSportsReviews 7,619

Problem 1 - February 27,2015 advised Epic Sports one of the ball caps ordered was defective and needed another one soon to complete order. Sent picture of hat and received a message from customer service rep he would talk to manufacturer. Received another email that new hat was being sent out that day. Well - haven't received it yet. Epic Sports web site shows it hasn't been shipped.

Problem 2 - Ordered scrubs, different hat and stadium blanket. Scrubs came from outside company but the hat and stadium blanket haven't shipped. Talked to Kristin in Customer Service - she said they haven't received the blanket from the company - really I can understand if I had ordered 10 blankets but 1? Epic's policy is they wait until all of the order is at their facility and then ship. She could not tell me when to expect it. The estimated date I was to receive the order was March 11. I was calling on March 10 and the order had not been shipped. I explained that I really needed the hat and ask if they could ship just that. - NOPE. I ask to speak to her manager and she said she would not give me his name or transfer me. "He is going to tell you the same thing." I called back and spoke to Cody - I felt he had an attitude and really didn't care about helping me. I cancelled the blanket and was guaranteed they would ship the hat that day. HMMM, checked next day and the hat still hasn't shipped. I will not do business with them ever again. Someone needs to do some customer service training!

DO NOT BUY FROM EPIC SPORTS JUST BECAUSE THEIR ITEMS SEEM TO BE CHEAPER. ITEMS SHOWN IN STOCK WHEN YOU ORDERD OFTEN ARE NOT IN STOCK. BUT EVEN WORSE THEY WILL STILL CHARGE THE ENTIRE SHIPPING COST OF THE ORDER IF ONLY ONE LITTLE ITEM IS SHIPPED.

I ORDERED TWO PARKAS AND ADDED A SWIM JAMMER JUST BECAUSE THE SHIPPING COST IS ABOUT THE SAME ($0.25 DIFFERENCE). THEY LEFT A MESSAGE THAT THE PARKAS WERE NOT AVAILABLE AND ASKED ME TO LET THEM KNOW WHILE HOLDING THE ORDER. WHEN I RESPONDED I WOULD CANCEL THE ORDER, THEY INFORMED ME THE SWIM JAMMER WAS SHIPPED ALREADY AND THEY WOULD CHARGE THE FULL SHIPPING COST OF $10.50. COMPLAINED TO CUSTOMER SERVICE THEN MANAGER. THEY WANTED ME TO PAY FOR THE RETUN SHIPPING. NEVER SEEN THIS TYPE OF SHADY BUSINESS PRACTICE. IMAGINE WHAT OTHER PROBLEMS YOU COULD RUN INTO WITH YOUR ORDER? DON'T BUY FROM EPIC SPORTS BECAUSE THEY ARE CHEAP - A GREAT RISK.

The package was fairly crumbled when I received it. Aside from the referee shirts, all other shirts seemed to have been shoved in the package & were wrinkled badly. As a matter of fact a couple of shirts looked very old, dirty & possibly was used as a rag.

The "Green" referee shirt which was ordered size "Large", came in as a size "Medium". Luckily, my son wears "Medium" & he could use it. I ordered another Large one from a different supplier. I guess, I should have rated my shopping experience as "very unsatisfied", as most probably, I will order my future gears from this new supplier, which supplied me with my order, timely, cleanly, correctly, economically and beautifully packed.

I HAD TROUBLE FROM THE WORD GO... THE EPIC OPERATOR I FOUND TO BE EITHER NEW ON THE JOB OR INEXPERIENCED... AFTER ORDERING A GOLF WINDSHIRT... THE OPERATOR MAILED ME BACK SAYING SORRY WE ARE OUT OF STOCK IN THAT SIZE OF "JACKET"?
I MAILED HIM BACK EXPLAINING IT WASN'T A "JACKET"... IT TAKEN 11 EMAILS TO THIS COMPANY TO ORDER ONE (1) SINGLE ITEM.
I COULD SAY MORE TOO... I FOUND THERE STAFF TO BE VERY RUDE TOO... THE LADY I SPOKE TO FIRST EXPLAINING THEY HAD SENT A LARGE INSTEAD OF AN XL., SHE FIRMLY STATED WE DO NOT HAVE A RETURN POLICY... HAVING ASKED TO SPEAK TO A SUPERVISOR WHO WAS JUST AS RUDE BY SAYING I HAD ORDERED AN LARGE, INSTEAD OF AN XL... I WAS ALSO WAKEN UP BY TELEPHONE 2 MORNINGS ON THE RUN AT 8.0AM TO A RECORDED VOICE STATING THIS IS AN URGENT MESSAGE PLEASE CALL "GARRY" AT EPIC SPORTS... IN ALL A TOTALLY UPSETTING EXPERIENCE., I'LL NEVER USE THAT COMPANY AGAIN.
AND TO CAP IT ALL I SPENT A FURTHER $17 TO MAIL THE RETURN, THEN I RECIVED A FUTHER EMAIL OFF THE SUPERVISOR STATING THEY REFUSE TO PAY POSTAGE ON THE XL CORRECT WINDSHIRT... WHAT STARTED OFF AT $33 BUCKS WAS UP TOO $73 DOLLARS... I JUST TOLD THEM TO CANCELL THE RETURN AND CREDIT MY VISA..