On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quality of the pants were great and the price was even better!
Good process and easy shopping
Always quick and easy ordering, quick delivery.
Excellent experience. Definitely will shop here again.
Good experience. Only issue was that the box for the rolling rack was heavily damaged when it arrived. Luckily, the parts inside were not damaged.
Great prices! Fast shipping.
The price of the product was excellent as was speed or shipping. Shipping costs were surprisingly high.
Easy purchasing
It was very cheap in what I was looking for.
Good product for great prices. Wish shipping prices were lower, but I know that's not on them!
The site is easy to navigate and delivery of products is what was promised. The items are still in individual packing and are the right fit per sizing guide.
Good
Everything great as usual
The basketball & volleyball carts were shipped to a Girls Christian school near Hutchinson KS for their teams. They did arrive & they're happy with their gift.
All good
Love Epic! Will continue to order.
Quick and easy. Great product and pricing. Return customer
I received two of the wrong products among the six that I ordered. Your customer service reps asked for a picture of six tags (IN ONE PICTURE! - I asked them to show me an example and heard nothing back). No resolution was made and I will have to be blown away by the price if I'm ever going to shop with Epic Sports ever again.
Wonderful product and received items quickly.
Great quality and arrived faster than expected
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!