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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Great
Called customer service received 1 pant stained and one wrong size. Your cust service pretty much told me I was screwed with the stained pant. You all lost a customer over a $5 pant. Horrible customer service what I learned and posted on my 915 Baseball page with over 7K followers is that when ordering from Epic the customer is always wrong.
It was great all the little kids like there new basketballs.
Quality products at the discounted prices. Purchased no show socks and basketball shorts. Quality is that a big box retailers.I will continue to shop here.
Best price that I could find, and I received my order quicker than what was estimated!
Worked nicely
The pants we purchased were great, they did tend to run a little small and we had to exchange a couple pairs but the quality was nice.
Start to finish, great experience! Thanks!
Sizing charts were helpful
This is about the third time I order from epic sports, I never have a bad experience, the order is shipped out fast and I always receive my order on time if not sooner.
Thumbs up!
Good value
Variety of items, great price. Quality is good as well. My order was delayed but not Epic issues but mail carrier dropped off package at wrong location.
Order information and payment method did not stay in the checkout screen while I reviewed my order. I had to retype some information.
It was easy to navigate through the website. And the prices were very reasonable. I placed my order and received it 3 day before expect. I would recommend Epic sports.
Ordered 7 boxes, only received 6. The 7th box was delivered after I contacted customer service.
I had to return some baseball pants for different sizes and the transaction was very easy.
The person I talked to was friendly and professional.
I would order from Epic sports again.
Overall experience was good, delivery time was a bit long but ok, prices are great and quality not bad at all. Items fit perfect the only thing I would like to see improvement on better online descriptions of the items.
Easy to find merch. Appreciated product reviews, too.
Yay
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!